Senior Customer Relations Officer

3 weeks ago

Trafford, United Kingdom L&Q Full time

The Role: 

Title: Senior Customer Relations Officer (Stage 2)
Contract type: 12 Month FTC covering Maternity Leave
Hours: Full time, 35 hours per week
 Location: West Ham Lane, Stratford or Sale Point, Manchester

Persona: Agile/hybrid working- office based 20-40% (3-4 days working from home)

Salary: Inside London starting from £34,904pa

Outside London starting from £31,250pa

Role Profile - Senior Customer Relations Officer (Stage 2).docx

Closing date for completed applications 10th May 2024

Interviews will be held during w/c 20th May

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

We have an exciting opportunity for a Senior Customer Relations Officer to assist and manage the growing teamof Stage 2 reviewers covering Maternity Leave for 12 months.

If you are an exceptional customer focused individual with experience in leading a team and consider yourself to be a high-end achiever who not only meets and exceeds targets but also thrives under pressure in our fast paced environment; then you should consider applying for this role.

This role will see you balance 50% of your time spent providing essential leadership to your team and 20% allocating the teams day to day activities to ensure they deliver team and individual targets, and we are compliant with the Housing Ombudsman complaint handling code as detailed in the role profile.

To be successful in this role, you will need to be a quick learner with good influencing skills to manage your people and have a confident approach as you’ll be coaching and mentoring your colleagues, so it is essential you have excellent and effective communication skills to lead colleagues.

For more information, please refer to the role profile.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance .

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

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