Admissions Officer

We are looking for an Admissions Officer to join the busy UA92 Global team. Based in Trafford, Manchester we work in partnership with the game-changing University Academy 92 to provide opportunities for international students. This is an exciting opportunityto join our growing team at a pivotal moment and contribute to our ambitious student recruitment plans.

**Salary £23 - £25K**

**Position overview**:
**Principal Accountabilities**:

- Arrange and conduct student interviews.
- Support visa documentation and verification processes.
- Support CAS issuance alongside the Admissions Manager and colleagues at Lancaster University.
- Communicate effectively with education agents, students and Source Country Offices.
- Support the admissions and recruitment function to continuously improve its delivery of efficient service in relation to assessment, offer letter turnaround, issuance of Confirmation of Acceptance for Studies (CASs) and other follow-up work through andwith colleagues.
- Develop excellent University Partner (UP) engagement, via connections and working relationships with UP admission and compliance teams.
- Support the development and implementation of effective agent training and outreach.

**Qualifications and Selection Criteria**

**Essential**:

- A levels or equivalent.
- A team player with a can-do mentality.
- Proven ability to organise own workload and to cope with a variety of task demands
- Ability to work under pressure and meet deadlines.
- Excellent knowledge and understanding of front-line customer relationship management.
- Analytical with good problem-solving and decision-making skills.
- Confident with the Microsoft Office suite - PowerPoint, Excel, Word and Outlook.
- Proficiency in Microsoft Excel, particularly data filtering and pivot table functions.
- File management and administrative skills.
- Resilient in the pursuit of customer service excellence.
- Strong verbal and written English language communication skills.
- Effective interpersonal skills with a variety of cultural and ethnic stakeholder groups.

**Desirable**:

- Degree level study.
- Knowledge of CRM systems.
- An effective knowledge of the Higher Education sector and/or university pathway programmes.
- An effective knowledge of university and/or pathway admissions criteria and processes.
- Experience of working in an international education setting.
- Familiarity and understanding of the UK visa process
- Ability to communicate in a language other than English.
- Experience of delivering front-line customer relationship management to a multicultural clientbase.

**About the Company**:
UA92 Global is part of Navitas - one of the world’s largest and most successful higher education providers, offering life-changing study opportunities to tens of thousands of students and professionals every year. With 120 institutions in 31 countries andthousands of staff based throughout the world, Navitas is a truly global entity and provides outstanding career opportunities to ambitious, talented, and motivated people.