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Control Centre Manager

2 months ago

Horley, United Kingdom Gatwick Airport Full time

To be the airport for everyone whatever your journey

Control Centre Manager (20 hours)

This role is a part time 20 hours shift role. For the first 3 months this role would require full time for training purposes.

Are you our next Control Centre Manager? We are looking for someone who can help us redefine what's possible for are Stable Operation.

As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.

​​​​​​​​​​​​One of Stable Ops key aims is ' Operating a stable and safe airport ', they achieve this by living their mission is to ' PREVENT. PREPARE, RESPOND and RECOVER ' enabling the passenger journey through the airport to be safe and efficient and that the planes take off on time.​

What is the role?

Are you an experienced incident management professional looking to grow with Gatwick? As a Control Centre Manager, you will be responsible for maintaining the efficiency of the room and executing the daily operational plan. You will act as a focal point in the Gatwick Control Centre (GCC) to collate and distribute information to all necessary teams, managing incidents to reduce escalations and potential disruption.

Working in a fast moving and highly pressurised environment, you will have experience of managing and communicating incidents. To be successful you will demonstrate quick thinking and the ability to identify trends and patterns, taking the required action.

As the  Control Centre Manager  at  Gatwick Airport,  you will be responsible for;

Providing inspiring leadership, performance management, coaching and development to a small team, delivering continuous improvement and engagement Working proactively to mitigate risk & reduce disruption, but ensuring the Control Centre delivers an effective response to unplanned incidents, using learnings from previous occurrences. Building and Maintaining relationships with internal and external stakeholders, improving daily communication Working with the wider stable operations community to plan and deliver smarter ways of working, delivering a cost-effective operation. Reviewing process and procedures to identify and integrate innovative ways of working. Ability to streamline processes and make the business more efficient. Understanding of cost to operate by reducing cost and driving performance.

Do you have what we're looking for?

Ability to identify trends and patterns. Proven track-record of driving business change through detailed data analytics and critical thinking Exceptional people leadership with a focus on teamwork and facilitating change within an organisation. Experience in managing incident or crisis situations and motivating a team to ensure the best possible outcome under pressure. Experience of a Control Centre environment is beneficial. Exceptional communication skills –able to disseminate information to a range of internal and external stakeholders concisely both written and verbally. A sound understanding of data analysis to recognise trends and help drive business performance as well as manage KPIs and hold stakeholders to account when needed Innovative with the ability to encourage new ideas Adaptable, able to respond and react to changing circumstances and priorities, take on board new ways of working whilst helping to integrate change Able to use data to help manage business processes and ensure suppliers and third parties are delivering against KPIs and holding them to account when needed Thorough with a high attention to detail to ensure exceptional standards with a focus on data entry and analysis A problem solver who addresses root causes of problems in a fast-paced environment and actions effective change when needed. Able to think ‘outside the box' in order to achieve a positive end result Passionate about developing and motivating others Able to remain calm and focussed in stressful situations

What's it like to work here?

 Our employees tell us that working here is something special and no day is like another. Along with a competitive salary our employees enjoy a range of personal, health and financial benefits, including:

Performance-based bonus scheme High street shops and restaurant discounts Healthcare scheme Life and disability insurance Professional training to develop. Discounted travel to work schemes Volunteer days

What it's like to work at London Gatwick?

At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included.

We are an organisation that places diversity, equity and inclusion at its heart. Our aim: to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Click apply to begin your journey, your way with London Gatwick.