House Manager

1 month ago

Isleworth, United Kingdom McCarthy Stone Full time

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to lead their estate at Beck House, Isleworth, Greater London

Hours: 25 hours per week Monday to Friday, working throughout the year.

Salary: £25,724.44 FTE – ACTUAL £17381.42 plus benefits

Benefits:

Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets.

About the Role of a House Manager

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles.

Some of the House Manager duties within this role include:

  • Welcoming new Homeowners and supporting them to settle into their apartments.
  • Providing a professional front of house service and dealing all visitors in a friendly manner.
  • Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
  • Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
  • Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
  • Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
  • Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
  • Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
  • Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

  • Excellent communication skills with a real “can do” attitude.
  • Extensive experience in a professional customer service orientated position.
  • A professional approach with high quality standards.
  • Thrives in a busy a varied role, where every day will be different.
  • Be resilient and can problem solve effectively.
  • An awareness of basic Health and Safety will be a distinct advantage.
  • A good level of computer literacy including Microsoft Word and Outlook.
  • Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

Could this role be the perfect job for you?  All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship.

  • Relief House Manager

    1 month ago

    Isleworth, United Kingdom McCarthy Stone Full time

    Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK’s retirement living providers. We are looking for a Relief House Manager to join our team covering estates in and...

  • Senior Collections

    4 weeks ago

    Isleworth, United Kingdom National Trust Full time

    Are you a proven manager of collections or houses? Can you bring your conservation knowledge to this close knit team? We need someone who can champion fantastic collections care and practise, visitor welcome and the day to day operation of managing volunteers to give great experiences at one the the National Trust's Treasure Houses. **Please note that the...

  • E-commerce Administrator

    3 weeks ago

    Isleworth, United Kingdom Abstract House Full time

    At Abstract House, we are the UK's most loved online art gallery. We design and make our premium wall art and frames in our Isleworth, Greater London HQ. As we expand, we are looking for an experienced Administrator as we go through our next phase of growth. The position will be based in Isleworth, TW7 6GF. An interest in art and interior design is...

  • Front of House Assistant

    4 days ago

    Isleworth, United Kingdom CH&CO Full time

    At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a Front of House Assistant at Sky The Development Kitchen. Location: Sky UK Limited ...

  • Facilities Manager

    3 weeks ago

    Isleworth, Greater London, United Kingdom NATIONAL TRUST Full time

    Are you passionate about historic buildings, working with people and delivering excellent service? Come and join our brilliant portfolio leadership team at Osterley Park and House. We have an opportunity for a well organised Facilities Manager to ensure our properties and facilities are aligned with relevant Health & Safety, Environmental, Fire & Security...

  • Facilities Manager

    1 month ago

    Isleworth, United Kingdom National Trust Full time

    Summary Are you passionate about historic buildings, working with people and delivering excellent service? Come and join our brilliant portfolio leadership team at Osterley Park and House. We have an opportunity for a well organised Facilities Manager to ensure our properties and facilities are aligned with relevant Health & Safety, Environmental, Fire...

  • Facilities Manager

    3 weeks ago

    Isleworth, Greater London, United Kingdom National Trust Full time

    Summary Are you passionate about historic buildings, working with people and delivering excellent service? Come and join our brilliant portfolio leadership team at Osterley Park and House. We have an opportunity for a well organised Facilities Manager to ensure our properties and facilities are aligned with relevant Health & Safety, Environmental, Fire &...

  • Facilities Manager

    1 month ago

    Isleworth, United Kingdom The National Trust Full time

    Facilities Manager - IsleworthSummaryAre you passionate about historic buildings, working with people and delivering excellent service? Come and join our brilliant portfolio leadership team at Osterley Park and House. We have an opportunity for a well organised Facilities Manager to ensure our properties and facilities are aligned with relevant Health &...

  • Facilities Manager

    1 month ago

    Isleworth, United Kingdom The National Trust Full time

    Facilities Manager - IsleworthSummaryAre you passionate about historic buildings, working with people and delivering excellent service? Come and join our brilliant portfolio leadership team at Osterley Park and House. We have an opportunity for a well organised Facilities Manager to ensure our properties and facilities are aligned with relevant Health &...

  • Senior Collections

    2 weeks ago

    Isleworth, Greater London, United Kingdom National Trust Full time

    Are you a proven manager of collections or houses? Can you bring your conservation knowledge to this close knit team? We need someone who can champion fantastic collections care and practise, visitor welcome and the day to day operation of managing volunteers to give great experiences at one the the National Trust's Treasure Houses.Please note that the...

  • Property Curator

    3 weeks ago

    Isleworth, United Kingdom National Trust Full time

    Summary We're looking for a creative and collaborative leader to take forward the curatorial direction of one of the National Trust’s most significant historic house, garden and parkland properties. Osterley House, known as ‘the palace of palaces’, is an internationally significant Robert Adam masterpiece. Osterley was designed to impress, an ethos...

  • Property Curator

    4 weeks ago

    Isleworth, United Kingdom National Trust Full time

    We're looking for a creative and collaborative leader to take forward the curatorial direction of one of the National Trust’s most significant historic house, garden and parkland properties. Osterley House, known as ‘the palace of palaces’, is an internationally significant Robert Adam masterpiece. Osterley was designed to impress, an ethos which...

  • Swim Manager

    1 month ago

    Isleworth, United Kingdom Lampton 360 Limited Full time

    Swim ManagerPlease ensure you read the below overview and requirements for this employment opportunity completely.£29,604Permanent, Full TimeIsleworth Leisure CentreAbout Lampton LeisureWe set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth &...

  • Swim Manager

    4 weeks ago

    Isleworth, United Kingdom Lampton 360 Limited Full time

    Swim Manager £29,604 Permanent, Full Time Isleworth Leisure Centre About Lampton Leisure We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health...

  • Swim Manager

    1 month ago

    Isleworth, United Kingdom Lampton Leisure Full time

    Swim Manager£29,604Permanent, Full TimeIsleworth Leisure CentreAbout Lampton LeisureWe set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites,...

  • Swim Manager

    4 weeks ago

    Isleworth, United Kingdom Lampton Leisure Full time

    Job Advert Swim Manager£29,604Permanent, Full TimeIsleworth Leisure CentreAbout Lampton LeisureWe set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios,...

  • Swim Manager

    3 weeks ago

    Isleworth, United Kingdom Lampton Leisure Full time

    Job Advert Swim Manager£29,604Permanent, Full TimeIsleworth Leisure CentreAbout Lampton LeisureWe set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios,...

  • Assistant General Manager

    1 month ago

    Isleworth, United Kingdom Lampton Leisure Full time

    Assistant General Manager£35,578Permanent, Full timeIsleworth Leisure CentreAbout Lampton LeisureWe set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios,...

  • Assistant General Manager

    1 month ago

    Isleworth, United Kingdom Lampton Leisure Full time

    Job Advert Assistant General Manager£35,578Permanent, Full timeIsleworth Leisure Centre About Lampton LeisureWe set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness...

  • Assistant General Manager

    4 weeks ago

    Isleworth, United Kingdom Lampton Leisure Full time

    Job Advert Assistant General Manager£35,578Permanent, Full timeIsleworth Leisure Centre About Lampton LeisureWe set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness...