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IT Helpdesk Technician

4 months ago

Bournemouth, United Kingdom 4Com Plc Full time

Our Technical Support Specialist team are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.

As an  IT Helpdesk Technician, you will be responsible for providing technical telephone support to our customers in order to maintain their systems. You will support the technical teams where required and rectify any faults in a professional and timely manner.

Benefits for an IT Helpdesk Technician choosing to work with 4Com include:

Competitive salary of up to £28,000 DOE. An exciting role with future progression opportunities. 24 days holiday + bank holidays. (Increasing by 1 day each year). Refer a friend scheme. Vodafone Advantage Discount. Monthly Company Targeted Draw and Incentivised Lunches. Discounted Gym Membership. Employee Assistance Programme. Private Medical Insurance (after 1 year of service).

As an IT Helpdesk Technician, further responsibilities will also include:

Provide technical telephone support to our customers using the remote tools available to provide a solution to a fault or enquiry with their telecommunications system. Maintain a high standard of customer service by ensuring customers are kept up to date with the progress of their fault or enquiry. Install, update and maintain relevant software and systems. Use remote troubleshooting tools to diagnose and resolve technical hardware and software issues. Report 3rd party faults and pass to the relevant department where necessary. Support the technical team in additional areas where required. Log any customer interaction accurately on our database.

The successful applicant will have the following:

Experience in customer service, 1st and 2nd Line support. Experience in Android applications. Strong knowledge of networking including; routers, switches and IP addresses. Good communication skills both on the phone and in person. Able to thrive in a fast paced environment. Strong organisational skills and shows enthusiasm to all duties. Please note, this role is an  office based position in Bournemouth. If the role of IT Helpdesk Technician sounds like the right job for you, please get in touch with us