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IT Support Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom 4Com Plc Full time
Job Title: IT Helpdesk Technician

At 4Com Plc, we are seeking a skilled IT Helpdesk Technician to join our team. As an IT Helpdesk Technician, you will be responsible for providing technical telephone support to our customers, ensuring their systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical telephone support to customers using remote tools to resolve faults or enquiries.
  • Maintain a high standard of customer service by keeping customers informed of progress.
  • Install, update, and maintain relevant software and systems.
  • Use remote troubleshooting tools to diagnose and resolve technical hardware and software issues.
  • Report 3rd party faults and pass to the relevant department where necessary.
  • Support the technical team in additional areas where required.
  • Log customer interactions accurately on our database.
Requirements:
  • Experience in customer service, 1st and 2nd Line support.
  • Experience in Android applications.
  • VOIP experience.
  • Strong knowledge of networking, including routers, switches, and IP addresses.
  • Good communication skills, both on the phone and in person.
  • Able to thrive in a fast-paced environment.
  • Strong organisational skills and enthusiasm for all duties.
What We Offer:
  • Competitive salary of up to \u00a328,000 DOE.
  • An exciting role with future progression opportunities.
  • 24 days holiday + bank holidays (increasing by 1 day each year).
  • Refer a friend scheme.
  • Vodafone Advantage Discount.
  • Monthly Company Targeted Draw and Incentivised Lunches.
  • Discounted Gym Membership.
  • Employee Assistance Programme.
  • Private Medical Insurance (after 1 year of service).