Head of Hospitality

6 months ago

Warrington, United Kingdom New Care Full time
Head of Hospitality Grappenhall Manor Care Centre Hospitality Full time Permanent

New Career, New You, New Opportunity; New Care

Our stunning care home Grappenhall Manor Care Centre is a purpose-built 70 bed care facility and is situated in Warrington, Cheshire. The home provides the highest standards of safety, comfort and care to residents who have a variety of care needs. We offer residential, nursing and dementia care. We invest in the latest technology, and offer a purposeful programme of daily activity and gentle exercise to enhance the experience, care and wellbeing of our residents. All team members are hand selected for their warmth and passion, they have a full induction and ongoing training from our in house trainers in conjunction with the New Care Academy. New Care has had no agency staff use for over 3 years as we employ a permanent staff team to ensure continuity of care to residents from staff that know them and that residents know and trust. Across New Care all of our staff are paid the national living wage or above.

We are seeking to appoint a kind, caring and motivated  Head of Hospitality  to join our team. To be responsible for organising the Hospitality Assistants and Care Assistants to enable the dining experience for our residents to be smooth and efficient at all times. You are responsible for dining room preparation, cleanliness and set up, for ensuring that the meals are served in a timely, presentable and in a correct manner. This role is an exciting role leading a team of Hospitality Assistants including rotas, training, supervisions. We have a  40 hour  contract available with an hourly rate of £12.00 Shift times are 0800-1900, with alternate weekend working. 

Role Responsibilities:

Ensure there is a provision of high standard of hospitality service.  Support and assist visitors. Inform the Chef of any individual requirements of residents. Following cleaning schedules and procedures, as per company HACCP.  To ensure that all training given is adhered to. Ensure records and reports are properly written up e.g. cleaning schedules, work sheets, fridge temperatures and that all HACCP paperwork is completed. Manage, allocate duties and supervise the hospitality team ensuring a quality delivery of care for the duration of the shift.  Coach staff and participate in ongoing development of staff. Take responsible for promoting safeguarding the welfare of adults that the post holder is responsible for or comes into contact with.

Skills and experience required:

Dining or Restaurant Supervisor experience is essential. Previous experience working in a care setting is desirable.  Ability to effectively communicate with other members of the team is essential. Participation in activities organised in the Home is essential.

The Benefits 

Opportunities to progress through our career paths into more senior and management roles

Bank holiday and overtime enhancements  5.6 weeks annual leave per annum Paid DBS  Uniform provided Paid training  Refer a friend referral scheme, for the following roles only – Registered Nurse, Team Leader / Senior Care Assistant and Care Assistant Excellent induction programme for new starters  A rewarding career with lots of opportunities to progress within the company Ongoing support and training for nationally recognised qualifications  A competitive rate of pay  Cycle to work scheme Wellbeing programmes  Recognition awards – employee of the month and golden tickets Ongoing career development  Travel plan – walk or ride a bike and get a free meal that day  Christmas Bonuses Pension scheme HASTEE - access to your money as you earn (pay advance)

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