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Supporter Experience Officer

4 months ago

Poole, United Kingdom RNLI Full time

Supporter Experience Officer (Internal only)

Salary £23,089 Contract type Permanent Hours Full Time Additional information Monday to Friday (37 hours per week - between 8am and 6pm) Location Poole, Dorset, England Interview location Poole Reference 17084 Documents (please view all documents)
(Word, 50.2kb)
(PDF, 13866.37kb)
(PDF, 130.51kb)

Internal vacancy

The RNLI actively promotes continuous development within the organisation and is only seeking applications from current RNLI employees and volunteers at this time. If this position is not filled internally it may be re-advertised openly. #LI-DNI

About us

Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning.

About the role

As a Supporter Experience Officer, you will be focused on:

Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and enquirers Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment Providing a professional, speedy, and appropriate response and thanking service Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements

About you

You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.

You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.

To be considered for this role you will need to have:

Educated to GCSE standard, or equivalent – English essential NVQ Level 2 Customer Service skills, or equivalent (desirable) Proven customer service skills – telephone and administration Contact Centre experience desirable Experience of working in an office-based environment Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases

So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you. Please apply via the button shown.

Previous candidates need not apply.