Supporter Experience Officer
2 weeks ago
Salary: £23,089
Contract type: Permanent
Hours: Full Time
Location: Poole, Dorset, England
Interview date: 8 - 9 October
Closing Date: 24-09-2024
Reference: 17909
About us
Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning.
About the role
As a Supporter Experience Officer, you will be focused on:
- Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and enquirers
- Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment
- Providing a professional, speedy, and appropriate response and thanking service
- Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements
About you
You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.
You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.
To be considered for this role you will need to have:
- Educated to GCSE standard, or equivalent – English essential
- NVQ Level 2 Customer Service skills, or equivalent (desirable)
- Proven customer service skills – telephone and administration
- Contact Centre experience desirable
- Experience of working in an office-based environment
- Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases
So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you. Please apply via the button shown.
Previous candidates need not apply.
Safeguarding
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency
-
Supporter Experience Officer
2 weeks ago
Poole, United Kingdom RNLI Full timeSupporter Experience OfficerSalary: £23,089Contract type: PermanentHours: Full TimeLocation: Poole, Dorset, EnglandInterview date: 8 - 9 OctoberClosing Date: 24-09-2024Reference: 17909About usOur purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning.About the...
-
Supporter Experience Officer
3 weeks ago
Poole, United Kingdom RNLI Full timeSupporter Experience Officer Salary £23,089 Contract type Permanent Hours Full Time Location Poole, Dorset, England Interview date 8 - 9 October Closing Date 24-09-2024 Reference 17909 Documents (please view all documents) (PDF, 168.2kb) (PDF, 13866.37kb) (PDF, 130.51kb) About us Our purpose is simple, to save lives at sea. Since the...
-
Supporter Experience Officer
4 days ago
Poole, Poole, United Kingdom RNLI Full timeAbout RNLIWe are a charity dedicated to saving lives at sea. Our mission is to provide a world-class lifesaving service to those in need.About the RoleWe are seeking a Supporter Experience Officer to join our team. As a key member of our fundraising team, you will be responsible for building and maintaining relationships with our supporters, providing...
-
Supporter Experience Officer
5 days ago
Poole, Poole, United Kingdom RNLI Full timeAbout RNLIWe are a charity dedicated to saving lives at sea. Our mission is to provide a world-class lifesaving service to those in need.About the RoleWe are seeking a Supporter Experience Officer to join our team. As a key member of our fundraising team, you will be responsible for building and maintaining relationships with our supporters, providing...
-
Supporter Experience Officer
2 weeks ago
Poole, United Kingdom RNLI Full timeSupporter Experience OfficerSalary: £23,089Contract type: PermanentHours: Full TimeLocation: Poole, Dorset, EnglandInterview date: 8 - 9 OctoberClosing Date: 24-09-2024Reference: 17909About usOur purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning.About the...
-
Supporter Experience Officer
1 week ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly skilled and motivated Supporter Experience Officer to join our team at RNLI. As a key member of our fundraising team, you will be responsible for delivering exceptional customer service to our supporters and donors.Key ResponsibilitiesProvide timely and effective responses to supporter inquiries via phone and...
-
Supporter Experience Officer
1 week ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly skilled and motivated Supporter Experience Officer to join our team at RNLI. As a key member of our fundraising team, you will be responsible for delivering exceptional customer service to our supporters and donors.Key ResponsibilitiesProvide timely and effective responses to supporter inquiries via phone and...
-
Supporter Experience Officer
6 days ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly skilled and motivated Supporter Experience Officer to join our team at RNLI. As a key member of our fundraising team, you will be responsible for delivering exceptional customer service to our supporters and donors.Key ResponsibilitiesProvide timely and effective responses to supporter inquiries via phone and...
-
Supporter Experience Officer
5 days ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly skilled and motivated Supporter Experience Officer to join our team at RNLI. As a key member of our fundraising team, you will be responsible for delivering exceptional customer service to our supporters and donors.Key ResponsibilitiesProvide timely and effective responses to supporter inquiries via phone and...
-
Supporter Experience Officer
3 weeks ago
Poole, United Kingdom RNLI Full timeSalary £23,089 Contract type Permanent Hours Full Time Location Poole, Dorset, England Interview date 8 - 9 October Closing Date 24-09-2024 Reference 17909 About us Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning. About the...
-
Supporter Experience Officer
2 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly skilled and motivated Supporter Experience Officer to join our team at the RNLI. As a key member of our fundraising team, you will be responsible for delivering exceptional customer service to our supporters and enquirers.Key ResponsibilitiesProvide timely and effective responses to supporter inquiries, building strong...
-
Supporter Experience Officer
2 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly skilled and motivated Supporter Experience Officer to join our team at the RNLI. As a key member of our fundraising team, you will be responsible for delivering exceptional customer service to our supporters and enquirers.Key ResponsibilitiesProvide timely and effective responses to supporter inquiries, building strong...
-
Supporter Experience Officer
2 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly skilled and motivated Supporter Experience Officer to join our team at the RNLI. As a key member of our fundraising team, you will be responsible for delivering exceptional customer service to our supporters and enquirers.Key ResponsibilitiesProvide timely and effective responses to supporter inquiries, using excellent...
-
Supporter Experience Officer
2 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly skilled and motivated Supporter Experience Officer to join our team at the RNLI. As a key member of our fundraising team, you will be responsible for delivering exceptional customer service to our supporters and enquirers.Key ResponsibilitiesProvide timely and effective responses to supporter inquiries, using excellent...
-
Supporter Experience Officer
2 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly skilled and motivated Supporter Experience Officer to join our team at the RNLI. As a key member of our fundraising team, you will be responsible for delivering exceptional customer service to our supporters and enquirers.Key ResponsibilitiesProvide timely and effective responses to supporter inquiries via phone and...
-
Supporter Experience Officer
2 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly skilled and motivated Supporter Experience Officer to join our team at the RNLI. As a key member of our fundraising team, you will be responsible for delivering exceptional customer service to our supporters and enquirers.Key ResponsibilitiesProvide timely and effective responses to supporter inquiries via phone and...
-
Customer Experience Officer
4 months ago
Poole, United Kingdom MPLOY STAFFING SOLUTIONS LTD Full time**Role - Customer Experience Office** **Location: Poole** **Salary: £22,222 per annum** **Hours: Between 8am and 6pm, 37 hours per week** **Monday - Friday** **About the role** As a Customer Experience Officer, you will be focused on: - Receiving and making calls using excellent customer service in order to build relationships with supporters and...
-
Customer Experience Officer
4 months ago
Poole, United Kingdom MPLOY STAFFING SOLUTIONS LTD Full time**Role - Customer Experience Office** **Location: Poole** **Salary: £22,222 per annum** **Hours: Between 8am and 6pm, 37 hours per week** **Monday - Friday** **About the role**: As a Customer Experience Officer, you will be focused on: - Receiving and making calls using excellent customer service in order to build relationships with supporters and...
-
Supporter Experience Officer
2 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly motivated and dedicated individual to join our team as a Supporter Experience Officer. As a key member of our team, you will play a vital role in enhancing the supporter experience and ensuring that our supporters feel valued and engaged.Key ResponsibilitiesDevelop and implement strategies to improve supporter engagement...
-
Supporter Experience Officer
2 weeks ago
Poole, Poole, United Kingdom RNLI Full timeAbout the RoleWe are seeking a highly motivated and dedicated individual to join our team as a Supporter Experience Officer. As a key member of our team, you will play a vital role in enhancing the supporter experience and ensuring that our supporters feel valued and engaged.Key ResponsibilitiesDevelop and implement strategies to improve supporter engagement...