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Appointment Administrator
1 month ago
Role Summary
Setting up and altering clinic templates. Validating Ophthalmology waiting lists. Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Ensure the professional image of the Trust is maintained at all times. Undertake general clerical duties to maximise all available outpatient capacity in an appropriate way. Ensure all information is secure and confidentiality of information is maintained at all times. Flexibility to provide cover and support across the services.
About the Role
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
We have an exciting opportunity to join our busy Glaucoma Unit as an Appointment Administrator within our growing Ophthalmology service.
You will form an essential part of the team, ensuring patient appointments are booked accurately and information is updated regularly, planning and setting up outpatient clinics and providing administrative support.
The successful candidate will have excellent organisational, administrative and communication skills, to which this post will provide a wealth of opportunities to expand and develop.
This role will be based at Heavitree hospital but there will be opportunities to cover our sister site at Wonford hospital.
We actively encourage informal chats or departmental visits.
Working Pattern: hours per week, Monday - Friday - hours are negotiable.
Interview Date: th October 4.
Pay: The salary advertised for this position reflects the Agenda for Change 4-5 rates, inclusive of a pay award implemented from October 4. If you join before this date, the pay award will be backdated to April 4 or your start date, whichever is later. Until then, remuneration will be based on the 3-4 pay bandings (Pay scales for 3/ | NHS Employers).
For further information please contact: Bea Grey, Service Team Leader on or Katrina Harris, Admin Line Manager on an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work schemeThese are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
