Centre Director

We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.

We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.

The Role:

We believe the Centre Director plays a pivotal part in us achieving that success.  We want people who put our guests and brand partners at the heart of all they do and who don’t settle for second best.  To do that, you’ll be able to draw on your experience, knowledge and commercial acumen to provide insight and support whilst creating value by driving sales and income.

Your ability to build and develop exceptional working relationships in a range of different settings goes without saying. You’ll be comfortable working in a matrix management structure whilst also working effectively with local MPs, Council Leaders, Charities and Public Service Teams.

Salary: Competitive

The Team:

• Guidance: short overview on team and department – and where they fit into the wider business

What you will be responsible for:

Leadership

• Managing and leading the Centre Team (consisting of Landsec employees, Service Partner employees and Contractors) providing them with day-to-day operational direction.
• Working as a proactive member of the internal organisation within Landsec, leveraging the strength and expertise of specialist teams to ensure the Centre delivers operational and strategic excellence on a day-to-day basis.
• Ensuring the execution of brilliant basics by the Centre Team, creating a safe and secure environment for guests and Brand Partners.
• Driving a high-performance team culture across the Centre, creating an environment where everyone is engaged and wants to deliver an exceptional experience for our guests and brand partners.
• Establishing and maintaining strong, collaborative relationships with key internal and external stakeholders, leveraging and influencing them for the benefit of the Centre and Landsec.
• Advocating for the Centre, continually driving for success, identifying improvements and implementing solutions that drive growth and mean we are seen as the preferred partner for the businesses we work with.
• Implementing the centre strategy from an operational perspective, feeding into the asset planning process and business plan.

Brand Partners

• Build relationships with Brand Partner teams to understand their business and optimise sales.
• Maintaining a detailed understanding of Brand Partner metrics, analysing the information to provide insight and support as appropriate.
• Proactively seeking regular feedback from Brand Partners
• Involving Brand Partners in engagement programmes
• Demonstrating partnership and collaboration with local brand partners, testing and trialling commercial initiatives
• Demonstrating leadership/collaboration with Brand Partners to achieve high retail standards.

Guest Experience

• Managing the overall guest experience at the Centre, identifying dependencies and areas for improvement, ensuring effective feedback mechanisms are in place and resolving issues.
• Achieving exceptional Guest experience metrics
• Communicating the successful elements of the Centre’s guest experience
• Constantly evolving the Guest experience roadmap for the Centre, showing specific areas of focus and delivery
• Ensuring the Centre is accessible to all our guests and that it not only achieves, but maintains Disability Confidence status

Commercial Drive and Performance Measurement

• Setting sales targets and reporting versus actual
• Effective management the Centre service charge budget and KPI’s including; target versus actual, service charge and controllable costs in the budget.
• Demonstrating how the collective Centre Team are growing sales and income.
• Orchestrating teams involved in supporting commercial growth and sales of their Centre.
• Conducting lessons learnt, listening to constructive feedback and applying solutions, processes and practices to make sure the Centre delivers an exceptional experience for guests and Brand Partners.
• Effectively communicating knowledge and understanding of Centre’s business strategy and financial performance to a wide range of internal and external stakeholders, adapting the message to suit the audience.

• Maintaining effective working and commercial relationships with Service Partners
• Involvement in and understanding of research strategies and business planning forums

Community

• Building and maintaining strong and effective external stakeholder relationships
• Acting as an advocate for the Centre and proactively getting involved with the local community the Centre serves.
• Achieving ESG/Sustainability targets and/or demonstrating how Centre has supported different community events.
• Embedded in and supportive of local community issues

Your skills, experience and qualifications:

Essential criteria

• Breath of relevant experience to be able to manage in a broad and high profile role
• A working knowledge and demonstration of success in matrix organisation
• Proven experience of translating strategy into excellent execution
• Proven experience at building relationships with a broad range of stakeholders
• A confident communicator able to represent the business at all levels
• Presentation experience
• Financially astute
• Influential people leader
• Coaching skills

We have a great benefits package, there to support you with your work-life balance and in moments that matter.  We offer exceptional Learning & Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Here are some of our core benefits, view our   for more information.

• Discretionary annual bonus plan

• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and options to purchase an additional holiday each year. 

• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution

• Private medical insurance, Life assurance and income protection.

• Enhanced maternity, adoption, shared parental leave policies (view our for more details)

• Annual Sharesave plans with the chance to buy Landsec shares at a discounted rates

• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing 

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