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Team Manager

2 months ago

Leeds, United Kingdom thebigword Full time

Eradicating the final barrier of global communication….

At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We’re proud that our services support thousands of people every single day, from NHS workers to global brands across the world.

Joining our team is not just a career, it’s being part of something much bigger

At thebigword, everything we do is underpinned by our ELITE values (Excellence, Leadership, Innovation, Trusted, Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a ‘thebigworder’ here:

  The Role Unveiled

Join thebigword’s dynamic operations team within the Translation Division, that powers our clients' global reach Whether it's translating your website into Zulu or decoding schematics for a nuclear submarine, we're here to make it happen.

We're a global force, spanning the UK, US, China/Asia, and Europe, and we tackle projects for the biggest names in business. From automotive giants and pharmaceutical leaders to world-renowned sports clubs, we connect our clients to our network of over language experts, delivering unparalleled linguistic solutions.

In this fast-paced industry, we're not just colleagues—we're a tight-knit community, collaborating to exceed expectations and drive personal and professional growth. Join us and be part of something extraordinary

Your Role in Action

As a Team Manager within the Translation Division Operations team, you're behind the scenes of our seamless translation Project Management. Your mission? To lead and inspire a high-performing team to achieve excellence, while fostering engagement and retention.

· Build and nurture a team over the whole employee lifecycle, for peak performance and engagement, minimising turnover while fostering competence and cohesion. Set and track team KPIs and individual goals to drive alignment with our business objectives.

· Lead the team to effectively manage clients and deliver exceptional service. Retain and grow revenue from existing clients and implement new clients.

· Utilise the quality and process framework to drive consistent, high-quality delivery, retaining client revenue and delivering continual development.

· Fully understand the client’s business and proactively work to identify and implement best practice workflows

· Drive successful implementation of preventative measures following client feedback.

· Work with Business Support to produce, interpret and present data for internal or client facing purposes

· Lead on client calls, meetings, and account reviews, preparing for the meeting and ownership of post-meeting follow up actions

· Regularly conduct risk and trend analysis with a view to implement process changes to drive efficiencies and continual improvement across the department

· Proactively work with internal and external stakeholders to build positive client relationships

· Drive profitability through the monitoring and control of internal and external costs

· Actively engage in and lead company initiatives

· Direct your team to engage with the linguist population driving price negotiations to achieve improved margins

 

The Perfect Match: Your Skills & Talents

· have experience in staff management and team development (1 year minimum)

· enjoy client and stakeholder management

· have previously forecasted revenue and managed budgets

· know about implementation of large and/or complex clients

· are used to work towards KPIs

· have strong analytical and problem-solving skills

· have cross-selling and up-selling skills

· have strong time management and prioritisation skills

· enjoy working in a fast-paced environment with tight deadlines

 
It would be an added bonus if you…

· come from a project/account management background

· bring industry specific experience

Perks That Make You Smile

Our people are the key to our success so we reward them with excellent benefits and perks including:

Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future. Generous Annual Leave Entitlement that increases with length of service. Healthcare Cashback Plan - Health insurance products in the UK that helps people cover every day healthcare needs by providing cashback on a range of health benefits including dental and optical. Discounts at over 30, merchants for you and up to 5 family members to save on travel, electronics, tickets, cinema, and more Employee Assistance Program – 24-hour mental health support to help our team members live happier, healthier lives. Apprenticeships, Qualifications & Development Opportunities – You can also access ’s of online courses to enhance your personal hobbies and interests. Long-Service Awards, Wedding & New Baby Gifts Up to 2 Paid Volunteer Days – Take time off to give back to your local community, or a cause close to your heart. Equality, Diversity & Inclusion Committee, CSR Committee, and Wellbeing Committee – Cementing our dedication to being an equal opportunities employer, these valuable groups are active across our organisation, supporting in change initiatives across the business, and shining a light on these important areas. Discounted taste card membership. Enjoy ‘the Brainworks’, our vibrant and collaborative office:
Free on-site Parking Free Breakfast at the Brainworks. Zen-Den – at the Brainworks. A calm and tranquil space for prayer, relaxation, and your wellbeing Fun Activities – Enjoy Pool, Table-Tennis or Giant Chess along with fun and frequent events.
The Opportunity Awaits

Ready to apply? Submit your CV, we’d love to hear from you Once you've applied, we'll keep you informed throughout the process. Note that the successful candidate must be UK-based with the right to work in the UK.

If you'd prefer to join our freelance linguist community as a translator or interpreter, email your details to , and we'll be in touch.

Successful applicants will undergo a basic criminal record check, with some roles requiring additional clearances or SC clearance.

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