Customer Service Advisor

1 month ago

Rochdale, United Kingdom InHealth Group Full time

Job summary

Please Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu. InHealth sees more than 4 million patients each year and we couldnt do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale. The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way. Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples lives? If so, wed love to hear from you

Main duties of the job

What you are responsible for:Answering inbound calls within agreed SLAs and responding to queries directed from various avenues such as live chat, social media and websiteBooking patients into appointments in line with best practice standards (such as clinic utilisation) identified in the patient journeyConverting self-referral opportunities into bookings whilst adhering to governance guidelines and maintaining accurate paperwork to support thisUsing appropriate questions to understand and determine the patients needs, resulting in first time resolutionTransforming general enquiries into appointments through quality conversations, responding and reacting appropriately to buying signalsControlling call times in line with the team control charts, to ensure all conversations are efficient and of good qualityEntering referral information on the in-house patient administration systemCommunicating relevant information to internal and external customers via email in a professional mannerLocating information from various relevant sources to be able to progress patient dataMaintaining appropriate records and keeping data up to date and relevantAdhering to data protection act guidelines and IGSOC standards

About us

Vista Health is a leading UK healthcare provider specialised in diagnostic services for the private healthcare sector. Working with all major insurers and clinicians we can offer fast assessment turnaround, expert diagnosis and world class reports from fully qualified radiologists. From our creation over 10 years ago we have focused on providing accessible and affordable services for everyone from elite sportspersons to patients that are trying to regain their health after injury or illness.

InHealth is an equal opportunities employer and welcomes applications from all areas of the community. Job description

Job responsibilities

Please Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu.

Salary - 22,500 plus commission 

InHealth sees more than 4 million patients each year and we couldnt do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale.

The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.

Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples lives? If so, wed love to hear from you

You Will:

Support the patients journey from initial enquiry through to appointment booking at a Vista Health or third-party site. Encourage patients to use Vista Health services over any of our competitors. Deliver excellence to all clients, patients and internal stakeholders by working together to convert enquiries to appointments.

What you are responsible for: Answering inbound calls within agreed SLAs and responding to queries directed from various avenues such as live chat, social media and website Booking patients into appointments in line with best practice standards (such as clinic utilisation) identified in the patient journey Converting self-referral opportunities into bookings whilst adhering to governance guidelines and maintaining accurate paperwork to support this Using appropriate questions to understand and determine the patients needs, resulting in first time resolution Transforming general enquiries into appointments through quality conversations, responding and reacting appropriately to buying signals Controlling call times in line with the team control charts, to ensure all conversations are efficient and of good quality Entering referral information on the in-house patient administration system Communicating relevant information to internal and external customers via email in a professional manner Locating information from various relevant sources to be able to progress patient data Maintaining appropriate records and keeping data up to date and relevant Adhering to data protection act guidelines and IGSOC standards Person Specification

Qualifications

Essential

Please see JD

Desirable

Please see JD

Experience

Essential

Please see JD

Desirable

Please see JD

Additional Criteria

Essential

Please see JD

Desirable

Please see JD

  • Customer Service Advisor

    4 weeks ago

    Rochdale, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn £23,152 per annum.Customer Service Advisor benefits: * Access to gym discounts * Event discountsTraining is included to help prepare you for this role.Customer Service Advisor role:You will provide a professional, efficient and high quality service to customers. This includes greeting customers and...

  • Customer Service Advisor

    1 month ago

    Rochdale, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn £23,152 per annum.Customer Service Advisor benefits: * Access to gym discounts * Event discountsTraining is included to help prepare you for this role.Customer Service Advisor role:You will provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting...

  • Customer Service Advisor

    4 weeks ago

    Rochdale, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn £23,152 per annum.Customer Service Advisor benefits: * Access to gym discounts * Event discountsTraining is included to help prepare you for this role.Customer Service Advisor role:You will provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting...

  • Customer Service Advisor

    4 weeks ago

    Rochdale, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn £23,152 per annum.Customer Service Advisor benefits: * Access to gym discounts * Event discountsTraining is included to help prepare you for this role.Customer Service Advisor role:You will provide a professional, efficient and high quality service to customers. This includes greeting customers and...

  • Customer Service Advisor

    2 weeks ago

    Rochdale, United Kingdom Recruitment Solutions (NW) Ltd Full time

    Job Title: Customer Service Advisor Location: Rochdale Salary: £23,500 About the client Our client is a national distribution and storage company, and they are looking for a Customer Service Advisor to join their busy, dedicated Customer Service Advisor team in their state-of-the-art facility in Rochdale. What’s on offer * Pension scheme * Free...

  • Customer Service Advisor

    4 weeks ago

    Rochdale, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn £23,152 per annum.Customer Service Advisor benefits: * Access to gym discounts * Event discountsTraining is included to help prepare you for this role.Customer Service Advisor role:You will provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting...

  • Customer Service Advisor

    1 month ago

    Rochdale, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn £23,152 per annum.Customer Service Advisor benefits: * Access to gym discounts * Event discountsTraining is included to help prepare you for this role.Customer Service Advisor role:You will provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting...

  • Customer Service Advisor

    2 weeks ago

    Rochdale, United Kingdom Recruitment Solutions (NW) Ltd Full time

    Job Title: Customer Service AdvisorLocation: RochdaleSalary: £23,500About the clientOur client is a national distribution and storage company, and they are looking for a Customer Service Advisor to join their busy, dedicated Customer Service Advisor team in their state-of-the-art facility in Rochdale.What’s on offer * Pension scheme * Free parking *...

  • Customer Service Advisor

    3 days ago

    Rochdale, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn up to £24,000 per annum.Customer Service Advisor benefits: * Canteen on site * Free car parking on site * Good links to public transport * Uniform provided * PPE providedCustomer Service Advisor role: * Respond promptly and professionally to customer inquiries and complaints via phone, email,...

  • Customer Service Advisor

    2 weeks ago

    Rochdale, United Kingdom Recruitment Solutions (NW) Ltd Full time

    Job Title: Customer Service AdvisorLocation: RochdaleSalary: £23,500About the clientOur client is a national distribution and storage company, and they are looking for a Customer Service Advisor to join their busy, dedicated Customer Service Advisor team in their state-of-the-art facility in Rochdale.What’s on offer * Pension scheme * Free parking *...

  • Customer Service Advisor

    1 week ago

    Rochdale, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn up to £24,000 per annum.Customer Service Advisor benefits: * Canteen on site * Free car parking on site * Good links to public transport * Uniform provided * PPE providedCustomer Service Advisor role: * Respond promptly and professionally to customer inquiries and complaints via phone, email, and live...

  • Customer Service Advisor

    2 weeks ago

    Rochdale, United Kingdom HR GO Recruitment Full time

    **Customer Service Advisor** **Pay rate - £11.84** **Rochdale** **ASAP start!** **Hours: Full time working hours(37.5), Rotational 8am-4pm and 1pm-9pm, one weekend on and one weekend off, hybrid after training!** **What is in it for you?** - Free on site parking - Competitive hourly rate - Genuine career prospects - Hybrid working after training - On...

  • Customer Service Advisor

    3 weeks ago

    Rochdale, United Kingdom MBA Group Full time

    MBA are looking for a Service Advisor to work out of our client’s prestigious Automotive Retail Centre in Rochdale. This is a great opportunity to work with one of the most prestigious brands in the automotive industry. The client is a family run business who started over 110 years ago and during that time, have sold and repaired cars and bikes across...

  • Customer Service Advisor

    3 days ago

    Rochdale, United Kingdom Bayman Atkinson and Smythe Full time

    Paying up to £24k + Benefits - Based in central Rochdale, our client is a highly successful manufacturing business that are seeking a Customer Service Advisor to join their busy customer service team. This job opportunity will be office-based working 9:00am to 5:00pm Monday to Friday.THE JOBReporting the Customer Service Manager, as Customer Service Advisor...

  • Customer Service Advisor

    1 week ago

    Rochdale, United Kingdom Page Personnel - UK Full time

    On-going temp role with the possibility of being made perm - Weekly pay and competitve pay rate **About Our Client**: Our client is a renowned entity in the retail sector, boasting a substantial workforce across multiple locations. They are committed to providing high-quality products and ensuring customer satisfaction. As a Temporary Customer Service...

  • Customer Service Advisor

    3 days ago

    Rochdale, United Kingdom BAYMAN ATKINSON SMYTHE LIMITED Full time

    Paying up to £24k + Benefits - Based in central Rochdale, our client is a highly successful manufacturing business that are seeking a Customer Service Advisor to join their busy customer service team. This job opportunity will be office-based working 9:00am to 5:00pm Monday to Friday. THE JOB Reporting the Customer Service Manager, as Customer Service...

  • Customer Service Advisor

    3 days ago

    Rochdale, United Kingdom BAYMAN ATKINSON SMYTHE LIMITED Full time

    Paying up to £24k + Benefits - Based in central Rochdale, our client is a highly successful manufacturing business that are seeking a Customer Service Advisor to join their busy customer service team. This job opportunity will be office-based working 9:00am to 5:00pm Monday to Friday. THE JOB Reporting the Customer Service Manager, as Customer Service...

  • Customer Service Advisor

    7 days ago

    Rochdale, United Kingdom We Are BX2 Ltd Full time

    **We are recruiting for a Customer Service Advisor in Rochdale.** Working within a fast paced customer service, office environment! **Duties**: - Dealing with refund and customer issues - Finding products - Dealing inbound calls - General admin tasks Hours of work**:Monday to Friday 10am - 6pm (3:30pm on Friday)** Pay rate**:£10.42 per hour** - **For...

  • Customer Service Advisor

    2 weeks ago

    Rochdale, Rochdale, United Kingdom Page Personnel - UK Full time

    On-going temp role with the possibility of being made perm Weekly pay and competitve pay rateAbout Our Client:Our client is a renowned entity in the retail sector, boasting a substantial workforce across multiple locations. They are committed to providing high-quality products and ensuring customer satisfaction.As a Temporary Customer Service Advisor you...

  • Customer Service Advisor

    3 weeks ago

    Rochdale, United Kingdom Euro Car Parts Full time

    **Customer Service Advisor - Rochdale** As a Customer Service Advisor, you will be reporting to the Operations Manager. Within your role, you will maintain the highest standards, develop talent, and maximise LKQ Euro Car Parts’ profit at every opportunity. Driving the Branch to achieve a balanced performance ensuring all colleagues are engaged and have...