Customer Service Advisor

2 weeks ago


Rochdale, United Kingdom Recruitment Solutions (NW) Ltd Full time

Job Title: Customer Service AdvisorLocation: RochdaleSalary: £23,500About the clientOur client is a national distribution and storage company, and they are looking for a Customer Service Advisor to join their busy, dedicated Customer Service Advisor team in their state-of-the-art facility in Rochdale.What’s on offer * Pension scheme * Free parking * Private health insuranceDuties & ResponsibilitiesThe Customer Service advisor will have numerous duties, including: * Provide help and advice to all customers as and when required and to have a positive ‘can do’ attitude, at all times. * Communicate in a professional manner with all customers by telephone, email and letter. * Proactive key account customer contact to ensure highest quality service levels maintained and service KPI targets achieved. * Liaising with Network Hub and other Network Members to facilitate timely deliveries, investigate and resolve any customer queries, problems or complaints. * Maintain up to date and accurate records of customer discussions and all correspondence.Skills & Experience * Customer Service Experience * Ability to build relationships quickly over the phone * Excellent communication skills * Strong problem-solving skills * Extremely organized * Strong Microsoft Office 365 experienceIf you are interested in the Customer Service Advisor position, please apply via CV Library, or call on (phone number removed)



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