Complex Discharge Operational Lead

2 months ago

Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

Job summary

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for a detailed job description of the role.

Main duties of the job

The discharge team at University Hospital Southampton NHS Foundation Trust (UHS) are delighted to be able to offer a fantastic opportunity for a focused, friendly and enthusiastic individual, to join as a Complex Discharge Operational Lead as part of our expanding service.

Provide professional and managerial leadership to the Complex Discharge Team. Be the operational lead and respond to the daily demand of the service. Support the Trust in its daily discharge processes.

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what's possible for the role and employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Job description

Job responsibilities

To support the Complex Discharge Manager in the daily operational running of the UHS Integrated Discharge Bureau (IDB) team to ensure that the team deliver timely discharge of complex and delayed transfer of care (DTOC) patients including delivery of KPIs.

To support the Complex Discharge Manager in the delivery of the Hospital-to-home workstream, working with health and social care system colleagues to reduce the length of stay for and overall numbers of DTOC patients. This will include the delivery of assigned actions and projects.

To line manage the Continuing Health Care and Complex Discharge Team Leads in all areas of their roles.

To work closely with patients, families, wards and UHS departments to improve patient flow and prevent patients from becoming delayed in the discharge process, unblocking barriers when they occur.

To actively manage the discharge planning process for the most complex patients, specifically those with bespoke commissioning needs, multiple enhanced needs and those requiring an advanced clinical reasoning problem-solving approach.

To proactively escalate and problem-solve any barriers to the Complex Discharge Manager daily, offering solutions, suggestions and action plans where appropriate.

Person Specification

Qualifications

Essential

Masters level of education or can demonstrate an equivalent level of knowledge and skills through relevant experience in either a clinical or operational role

Desirable

Management training

Knowledge and experience

Essential

Extensive experience in the acute healthcare setting in clinical leadership Experience of introducing change to clinical environment Evidence of continuing professional development Ability to prioritise work and adapt to changing deadlines Able to develop projects from initiation to completion Articulate with highly developed communication skills Build relationships at all levels, including interpersonal skills, liaison and negotiation skills. Ability to get to place of work to include travel to all four UHS sites and external organisations

Desirable

Experience in complex discharge Understanding of specialist area including Continuing Health Care Understanding of specialist area including flow

Values and behaviours

Essential

Patients First Always Improving Working Together

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