Patient Pathway Coodinator

3 weeks ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time
Job overview

We are recruiting for a Patient Pathway Coordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Within this role you will be responsible for the monitoring and tracking of all patients within the specialty. The post holder will be responsible for ensuring all aspects of patient choice are met and will ensure that patients are treated in a timely way.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

To work closely with the Service Coordinator, administrative colleagues, Clinical teams and other specialties within the division to ensure patients are actively supported through patient pathways.

To monitor patient’s pathways from referral, through treatment planning and treatment, escalating and averting any potential delays in the pathway

Liaise with members of individual specialties management teams and ensure coordination of all elements of patient pathways.

Ensure all information relating to the patient’s pathway is available to aid other users of the relevant systems, such as PAS, RTT, Chemocare, Qlikview etc.

Assist/cover areas of administration during busy periods, sickness and annual leave.

Working in a team environment to provide appropriate support/advice to others

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification applictio packfor further details and informationregarding the role.

Person specificationPrevious ExperienceEssential criteria
  • Evidence of working on own initiative
  • Understanding of RTT
Desirable criteria
  • Previous NHS Experience
  • Understanding of Medical terminology
SkillsEssential criteria
  • Methodical, conscientious & reliable
  • Excellent written and oral communication skills
  • Ability to cope effectively under pressure
  • Excellent telephone manner
  • Able to demonstrate initiative and deal with sensitive information
  • Accurate attention to detail
  • Experience of dealing with stressed/upset individuals in an empathetic manner
  • Ability to adapt to rapidly changing demands and expectations
  • Ability to use own initiative and act quickly and decisively
  • Diplomacy skills
  • Excellent interpersonal and communication skills
Desirable criteria
  • Evidence of interacting with a wide range of people
  • Comprehensive understanding of patient needs
Qualifications / TrainingEssential criteria
  • Administrative experience
  • Educated to minimum GCSE level or equivalent
  • Competence in use of various computer software
KnowledgeEssential criteria
  • Strong computer skills
  • Competent e-mail user
  • Experience of dealing with tight deadlines and targets
  • Highly organized and have the ability to coordinate and priorities own workload
  • Have and promote a professional working attitude
  • Ability to work as part of a team
  • Understanding of multi – disciplinary teams
  • Strong database skills

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

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