Flight Coordinator
3 months ago
Flight Coordinator
Job location
Londres
Contract type
Permanent contract
Job description
Operational missions:
Mission 1 : Supporting the Call Centre by completing transportation requests
Effectively completing all transportation requests within 4 hours (wherever possible) Finding the best flights and pricings for the client in line with their needs Supporting the call centre and clients with any changes to their flights The booking of ancillary servicesMission 2 : Administration of both Amadeus and the in-house reservation system
Issuing / reissuing tickets Checking Amadeus Q’s on a regular basis to keep on top of any ticketing issues Completing scheduled changes within Amadeus and informing the customer Check no-shows and cancellations Supporting the Transport Manager with ADM’s, ACM’s and other BSP requirements Accurately programming flights into the in-house reservation systemMission 3 : Handling group requests efficiently for the Meetings and Events department
Finding effective and cost efficient group flights for the Meetings and Events department Completing passenger lists and seating requests as per the group’s needs Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)Mission 4 : Communicating travel information to clients (including schedule changes)
Proactively looking out for notices of airline strikes Proactively looking out for any potential issues that would affect flights (weather, political situations) Communicating any potential transport issues to both the call centre and clients in a polite and helpful mannerMission 5 : Assisting the Finance department in the reconciliation of Transport billings.
Profile:
Education: Either university graduate or at least 3 years working in ticketing/ travel agency Virgin Atlantic Level 1 & 2 - Fares and ticketing courses is a plus. Self-motivated individual, persistent and demanding, open-minded, with an entrepreneurial spirit and will to be part of a teamSkills needed for the job:
Job experience: At least 3 years working in ticketing/ travel agency
Knowledge: Understanding of the airline industry, airline rules and regulations, airline partners Skills: Sales oriented. Technical skills (tools…): 3 years of Amadeus – ticketing, reissuing tickets, IT fares, Q administration, High computer literacy Proactive, entrepreneurial spirit, open-minded, team player. (Re)active, flexible, accurate & rigorous.Compensation package:
25 days annual leave, increasing by a day after 1 year service (to a max of 30 days) Birthdays off Half day on xmas eve and NYE 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k) Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months (90 days per year) Private Healthcare insurance Pension scheme 40% of office commute costs reimbursed each month Annual Christmas party and other social events arranged by social committee as well as off-site team building. Strong internal mobility and development opportunitiesJob Type: Full-Time, Permanent
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