Current jobs related to Customer Support Engineer - Glasgow - Spire

  • Customer Support Service Engineer

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Ex Forces Courses Full time

    Job Title: Customer Support Service EngineerWe are seeking a highly skilled and experienced Customer Support Service Engineer to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for...

  • Customer Support Service Engineer

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Ex Forces Courses Full time

    Job Title: Customer Support Service EngineerWe are seeking a highly skilled and experienced Customer Support Service Engineer to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for...

  • Customer Support Specialist

    7 days ago

    Glasgow, Glasgow City, United Kingdom Exail Full time

    Support MissionAt Exail, we're looking for a skilled Customer Support Engineer to join our team. As a key member of our support group, you'll work closely with our customers and support engineers across the globe to ensure seamless product integration and operation.Your Key ResponsibilitiesRepresent Exail to customers and provide exceptional support.Offer...

  • Customer Support Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Thales Group Full time

    Job Title: Customer Product Support EngineerThales Group is seeking an experienced Customer Product Support Engineer to join our team. As a key member of our defence and security solutions team, you will be responsible for providing technical support to our customers and colleagues.About the RoleThis is an exciting opportunity to work with complex...

  • Customer Support Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: Glasgow and surrounding areasSalary: CompetitiveJob SummaryWe are seeking a skilled Distributed Field Support Engineer to join our team at Verelogic IT Recruitment. As a key member of our support team, you will be responsible for providing technical assistance to our clients across various locations.Key...

  • Customer Support Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: Glasgow and surrounding areasSalary: CompetitiveJob SummaryWe are seeking a skilled Distributed Field Support Engineer to join our team at Verelogic IT Recruitment. As a key member of our support team, you will be responsible for providing technical assistance to our clients across various locations.Key...

  • Customer Support Specialist

    1 week ago

    Glasgow, Glasgow City, United Kingdom Exail Full time

    Mission At Exail, we're looking for a skilled Customer Support Engineer to join our team. As a key member of our support group, you'll work closely with our customers and colleagues across the globe to deliver exceptional support and service. Your duties and responsibilities : Represent Exail to customers both internally and externally. Provide...

  • Customer Support Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Thales Group Full time

    Product Support EngineerThales OME is seeking an experienced Product Support Engineer to join our team. As a key member of our engineering team, you will be responsible for providing technical direction and support to our colleagues and customers.Key ResponsibilitiesProvide technical guidance and support to the wider team to ensure that technical challenges...

  • Customer Support Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Thales Group Full time

    Product Support EngineerThales OME is seeking an experienced Product Support Engineer to join our team. As a key member of our engineering team, you will be responsible for providing technical direction and support to our colleagues and customers.Key ResponsibilitiesProvide technical guidance and support to the wider team to ensure that technical challenges...

  • Customer Support Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Thales Group Full time

    About the RoleWe are seeking an experienced Product Support Engineer to join our team at Thales Group. As a key member of our engineering team, you will be responsible for providing technical direction and support to our colleagues and customers.Key ResponsibilitiesProvide technical guidance and support to the wider team to ensure that technical challenges...

  • Customer Support Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Thales Group Full time

    About the RoleWe are seeking an experienced Product Support Engineer to join our team at Thales Group. As a key member of our engineering team, you will be responsible for providing technical direction and support to our colleagues and customers.Key ResponsibilitiesProvide technical guidance and support to the wider team to ensure that technical challenges...

  • Customer Support Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Thales Group Full time

    About the RoleWe are seeking an experienced Product Support Engineer to join our team at Thales Group. As a key member of our engineering team, you will be responsible for providing technical direction and support to our colleagues and customers.Key ResponsibilitiesProvide technical guidance and support to the wider team to ensure that technical challenges...

  • Customer Support Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Thales Group Full time

    About the RoleWe are seeking an experienced Product Support Engineer to join our team at Thales Group. As a key member of our engineering team, you will be responsible for providing technical direction and support to our colleagues and customers.Key ResponsibilitiesProvide technical guidance and support to the wider team to ensure that technical challenges...

  • Customer Support Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Smarter Grid Solutions Ltd. Full time

    Smarter Grid Solutions Ltd. is a pioneering technology company that empowers utilities and developers to integrate distributed and renewable energy resources. Our innovative Active Network Management (ANM) technology enables real-time, autonomous control of distributed energy resources, built on over a decade of research, development, and deployment.We are...

  • Customer Support Specialist

    1 week ago

    Glasgow, Glasgow City, United Kingdom Exail Full time

    At Exail, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our support group, you will work closely with our customers to provide top-notch assistance and ensure seamless product integration and operation.Your Key Responsibilities:Represent Exail to customers both internally and externally.Provide remote support to...

  • Customer Support Coordinator

    5 months ago

    Glasgow, United Kingdom MacStaff Full time

    **You will like** Coordinating service/maintenance from the Glasgow office with hybrid #WFH for this respected global engineering firm with expertise in sustainable energy decarbonization and building performance. They are an employer of choice, and this is a great opportunity to join people on their mission to create a better tomorrow. **You will...

  • Customer Experience Technical Support Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Future Technology Devices International Ltd. Full time

    Customer Engineering Support EngineerFuture Technology Devices International Ltd. is seeking an experienced Customer Engineering Support Engineer to join our team.Key Responsibilities:Provide full technical support throughout the project cycle, including pre-sale, design-in, and mass production, for FTDI product line-ups.Deliver customer support in a timely...

  • Customer Experience Technical Support Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Future Technology Devices International Ltd. Full time

    Customer Engineering Support EngineerFuture Technology Devices International Ltd. is seeking an experienced Customer Engineering Support Engineer to join our team.Key Responsibilities:Provide full technical support throughout the project cycle, including pre-sale, design-in, and mass production, for FTDI product line-ups.Deliver customer support in a timely...

  • Customer Experience Technical Support Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Future Technology Devices International Ltd. Full time

    Customer Engineering Support EngineerFuture Technology Devices International Ltd. is seeking an experienced Customer Engineering Support Engineer to join our team.Key Responsibilities:Provide full technical support throughout the project cycle, including pre-sale, design-in, and mass production, for FTDI product line-ups.Deliver customer support in a timely...

  • Customer Experience Technical Support Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Future Technology Devices International Ltd. Full time

    Customer Engineering Support EngineerFuture Technology Devices International Ltd. is seeking an experienced Customer Engineering Support Engineer to join our team.Key Responsibilities:Provide full technical support throughout the project cycle, including pre-sale, design-in, and mass production, for FTDI product line-ups.Deliver customer support in a timely...

Customer Support Engineer

2 months ago

Glasgow, United Kingdom Spire Full time

What You’ll Do:

Spire is the unrivaled open ocean and shore coverage provider revolutionizing how​ maritime data is collected, analyzed, and delivered, to improve supply chain tracking​ and route optimization,​ insurance and compliance,​ commodity intelligence, environmental monitoring, and so much more. As a Customer Support Engineer (CSE), you will offer support for the EMEA and APAC region on behalf of Spire's maritime products. Successful candidates will have a good balance of experience with SaaS applications, APIs, data processing and providing onboarding and support to customers.

Onboard our customers. Support them by responding to their questions and replicating their issues. Empower them to get answers quickly by maintaining and adding content to our knowledge base and developer portal Customer training and onboarding tools Survey and analyze our global maritime data to help sales and product teams reach out to potential customers Identify and own critical product issues that impact customers and work with data services to resolve them Raise desired feature requests from customers for future development Respond to client communications within team KPIs and SLAs Respond to client support tickets and resolve within team KPIs and SLAs

Who You Are:

You are an expert with SaaS applications, APIs, data processing and love to provide onboarding and continued support for your customers. You don’t shy away from challenging situations and you do whatever it takes to help and get your customers to the right spot.

3+ years of experience in a customer-facing technical support role 1+ years using REST APIs programmatically, testing and pulling data 2+ years replicating and resolving customer technical issues 1 year+ writing scripts in Bash or similar scripting.  1 year + writing programs in Python, including exchanging data from APIs. Data analysis and reporting 1 year+ SQL query of databases, using multiple joins, groups and aggregations.  Experience writing knowledge base articles or technical documentation Bachelor's degree or higher in computer science or another science. Experience with AIS data and maritime tracking systems or similar. Commercial experience of maritime domain  Experience managing CRM or Support platforms (Jira, SalesForce, Intercom, ZenDesk, etc.) Experience with Google Cloud Platform and/or Amazon Web Services Experience with GRAPHQL Familiarity with Big Data analytics platforms (Redshift, BigQuery, etc.) Experience defining and publishing product metrics for company dashboards  Visualizing data via common data visualization/business intelligence tools (Tableau, Qlikview, etc.) GIS visualization of high-volume locational data.


Global Perks
 ️ Name Your Satellite Program (NYSP)
Launch Attendance
Generous Time Off Policy
Education Assistance Program
Employee Assistance Program (EAP)
Employee Stock Purchase Program (ESPP)
Family Leave
Fitness Reimbursement
Employee Referral Program
Healthy snacks & beverages in every office

About Spire

We improve life on Earth with data from space.

Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire’s data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth.


Spire is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

Applying from California? Please review the .

Applying from the EU? Please review Spire's Privacy Policy.