Customer Experience Technical Support Specialist

1 month ago


Glasgow, Glasgow City, United Kingdom Future Technology Devices International Ltd. Full time
Customer Engineering Support Engineer

Future Technology Devices International Ltd. is seeking an experienced Customer Engineering Support Engineer to join our team.

Key Responsibilities:
  • Provide full technical support throughout the project cycle, including pre-sale, design-in, and mass production, for FTDI product line-ups.
  • Deliver customer support in a timely and ethical manner via email or telephone.
  • Develop product knowledge to assist the sales force and distributors' FAEs in their daily customer engagements.
  • Communicate with the R&D team for application and project support updates.
  • Process field returns and work with QA and R&D to identify failure mechanisms to improve product design.
  • Write and debug application software to test the function of hardware as necessary.
  • Attend exhibitions in the UK/US and abroad to meet customers face-to-face, if required.
  • Ability to understand digital (mainly) and analogue design schematics.
  • Must be fluent in written and spoken English.
  • At least two years of customer support experience.

This role is open to candidates eligible to work in the UK/US without any work permit restrictions. No agency applications please.



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