Customer Service Advisor

3 weeks ago

Saint Helens, United Kingdom Knauf Full time

Job Title: Customer Service Advisor

Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf Insulation is proud to be part of the Knauf Group. ….. To learn more about the business, click here.

Can you say ‘yes’?...

  • Do you thrive working in a fast-paced environment?
  • Do you know how to organise and prioritise workloads?
  • Do you always work with the customer in mind?

As a Customer Service Advisor you will effectively manage and support the supply of Knauf Insulation products, whilst maintaining systems and procedures to ensure the delivery of service meets and exceeds the expectations of all of our customers and is in line with our best practice guide

What you’ll be doing…

  • Managing the full customer journey from order entry to invoice, including working with our digital ecosystem.
  • Accurately process customer orders in SAP, giving correct lead times, pricing and customer details.
  • Maintain a best in class level of customer service in line with the Knauf values at all times.
  • Confirm all SAP records are kept up to date with precise audit trails to demonstrate any changes and communication with the customer.
  • Supporting the Supply Chain team with customer contact in relation to complaints with a customer-centric mindset.
  • Manage the day-to-day relationship with our third party logistics provider ensuring that any issues and updates are known and handled in a suitable and effective manner.
  • Escalate delays with internal departments and third party logistics provider to ensure the delay is kept to a minimum.
  • Request updates from the third party logistics provider giving estimated arrival times and inform the customer of any changes.
  • Liaise with the warehouse, production and plant to confirm any special requirements to promote best-in-class customer service.
  • Liaise with customers and suppliers to ensure that customer expectations are met and exceeded in line with our best practice.
  • Communicate any ancillary charges in a timely manner and see issues through to an end result whilst maintaining best-in-class customer service.
  • Communicate any variations to orders in a positive manner to customers and make the relevant changes in SAP to ensure order accuracy.
  • Investigate and resolve any complications which may arise throughout the customer journey.
  • To have the ability to react and positively adapt to the demands of the customers in a dynamic live environment.
  • Role model our corporate values by consistently demonstrating and encouraging behaviours aligned with the Knauf Insulations values in all interactions.
  • Demonstrate best-in-class customer service at all times in line with our best practice guide.
  • To take responsibility for development of self and support continuous improvement within the department.

What we’d love for you to have:

We are interested in you as a person, your attitude, behaviours, and values. If you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you.

If you have any of the following – this would be an added advantage:

  • Experience in Transport and Logistics Customer Service
  • SAP Knowledge
  • Excellent Verbal and Written Communication Skills
  • Good Administrative and I.T Skills
  • Strong eye for detail and the ability to work autonomously

We'll provide:

  • Enhanced Holiday Pay – 33 days including bank holidays plus the opportunity to purchase more
  • 16 weeks Company Sick Pay after 3 months of service
  • Group Income Protection
  • Enhanced Maternity, Paternity and Adoption packages
  • Life Assurance – 4 x annual salary
  • Defined Contribution Pension Scheme
  • Staff Bonus Scheme
  • Career Progression Routes
  • Employee Assistance Programme through Health Assured
  • Westfield Health Cash Plan
  • Perkbox
  • Access to Costco Membership
  • Wickes Employee Purchase Scheme
  • On site Gyms
  • Wellbeing Initiatives and Mental Health First Aiders
  • Car Salary Sacrifice Scheme
  • Cycle to work scheme
  • On site Car Charging Points

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process, so we will reply to your application ASAP.

  • Export Customer Service Advisor

    3 weeks ago

    Saint Helens, United Kingdom Knauf Full time

    Job Title: Export Customer Service AdvisorKnauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making...

  • Customer Service Advisor

    4 weeks ago

    St. Helens, United Kingdom Talentspa Full time

    Our client is a trade supplier of home furnishings based in St Helens, Merseyside. They have an exciting opportunity for a Customer Service Advisor to join their team. **Salary**:Up to £22k **Hours of Work**:36 hours per week (Monday to Thursday 9am - 5.30pm, Friday 9am - 1.00pm) **Contract Type**:Full Time, Permanent **Customer Service Advisor...

  • Customer Service Advisor

    4 weeks ago

    St Helens, United Kingdom Morgan Ryder Associates Full time

    Customer Service AdvisorOffice location: HaydockTo £27K+ Pension (6% Er 2% Ee)Hol 25day +BH36.5 a week (phone number removed) Monday-Thursday, 8-3.30 on a Friday).High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience.The role and responsibilities include:Processing customer...

  • Customer Service Advisor

    4 weeks ago

    St. Helens, United Kingdom Castlefield Recruitment Full time

    **Customer Service Advisor | St Helens | £12 - £12.50 | Until End of March | Hybrid** **Client**: Castlefield Recruitment are currently working with a large and growing organisation on a Customer Service Advisor role in St Helens. This role offers great benefits such as an attractive hybrid-working policy including 2 days WFH. This is an initial...

  • Customer Service Advisor

    4 weeks ago

    St Helens, United Kingdom Morgan Ryder Associates Full time

    Customer Service AdvisorOffice location: HaydockTo £27K+ Pension (6% Er 2% Ee)Hol 25day +BH 36.5 a week (phone number removed) Monday-Thursday, 8-3.30 on a Friday).High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience.The role and responsibilities include:Processing customer...

  • Customer Service Advisor

    5 days ago

    St Helens, United Kingdom Morgan Ryder Associates Full time

    High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience.Responsibilities as Customer Service Advisor include:Processing customer ordersAnswering customer queriesMaking sure your customers orders are planned into productionManaging client expectationsChecking product availability for...

  • Customer Service Advisor

    2 weeks ago

    St Helens, St. Helens, United Kingdom Castlefield Recruitment Full time

    Customer Service Advisor | St Helens | £12 - £12.50 |Until End March | Hybrid|GB16689Client:Castlefield Recruitment are currently working with a large and growing organisation on a Customer Service Advisor role in St Helens. This role offers great benefits such as an attractive hybrid-working policy including 2 days WFH. This is an initial interimposition,...

  • Customer Service Advisor

    1 week ago

    St Helens, United Kingdom Morgan Ryder Associates Full time

    High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience. Responsibilities as Customer Service Advisor include: Processing customer orders Answering customer queries Making sure your customers orders are planned into production Managing client expectations Checking product...

  • Customer Service Advisor

    4 weeks ago

    St Helens, United Kingdom The New Gnration Group Full time

    Customer Service Advisors are the face of our business! They are great listeners, part of their local community and always ready to help everyone be part of the entertainment we provide. Bring your character to a Retail Customer Service Advisor role and you can be yourself, building relationships with our customers and making sure that they enjoy our...

  • Customer Service Advisor

    1 week ago

    St Helens, United Kingdom Morgan Ryder Associates Full time

    High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience.Responsibilities as Customer Service Advisor include:Processing customer ordersAnswering customer queriesMaking sure your customers orders are planned into productionManaging client expectationsChecking product availability for...

  • Customer Service Advisor

    4 weeks ago

    Saint Austell, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor ( part time 10 hours per week) at St Austell Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to...

  • Customer Service Advisor

    5 days ago

    St. Helens, Merseyside, United Kingdom Morgan Ryder Associates Limited Full time

    High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience.Responsibilities as Customer Service Advisor include:Processing customer ordersAnswering customer queriesMaking sure your customers orders are planned into productionManaging client expectationsChecking product availability for...

  • Inbound Sales

    4 weeks ago

    St Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    4 weeks ago

    St Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    4 weeks ago

    St. Helens, United Kingdom Get Recruited Remote Work Freelance Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    4 weeks ago

    St Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENSUP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    3 weeks ago

    St Helens, United Kingdom Get Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENSUP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    4 weeks ago

    St. Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO 28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Customer Service Advisor

    4 weeks ago

    St Helens, United Kingdom Page Personnel - UK Full time

    1 - 2 month temp role with the possibility of going perm - Weekly pay **About Our Client**: Our client is a reputable player in the not-for-profit and charities sector, with a sizeable team spread across various locations. They are dedicated to making a positive impact on the community, and they value the support of their hardworking customer service team...

  • Customer Service Advisor

    3 weeks ago

    St Helens, United Kingdom Jobstore UK Full time

    Jobstore UK are recruiting for great Customer Service Advisor to join the team at our client's busy location in St Helens working 09.00am - 18.00pm Monday - Friday. We are looking for a candidate with excellent communication and computer skills and keen eye for detail. The ideal candidate must be confident in their own abilities with a willingness to learn...