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IT Support Engineer

4 months ago

Preston, United Kingdom Sika Full time
Job Description

The UK IT team are responsible for supporting over 1400 users in the UK. The department is split into two main areas, IT Support and Digitalization Support.

Sika is always growing and developing, and our team plays a key role in the integration of new entities and supporting ever changing and growing business.

Purpose of the Role

We’re looking for an IT Support Engineer to help us provide comprehensive IT support to our internal users, ensuring that detailed and concise information is logged for each ticket. This will involve both On-site and remote support, adhering to SLA’s and KPI’s to ensure the user receives effective and timely resolution. Using your troubleshooting skills to investigate new issues and create and share documentation not only with the rest of the IT support team but end users.

 

What’s In it for You?

The Opportunity: 

You’ll be joining an experienced IT Support team with a wide range of skills, This is a hands on role which will allow exposure to IT issues across the business covering the UK, along with being involved in various improvement projects.

The Rewards:

You will be rewarded with a competitive salary, and a sweep of great benefits. We pride ourselves on our total reward package:

  • Holiday 25 days rising to 28 days with service, plus bank holidays
  • Hybrid Working
  • Core Hours Working
  • A company pension contribution of up to 10%
  • Private healthcare for you, with option to add family
  • Group life cover at 6x your annual salary
  • Global Income Protection (PHI)
  • Enhanced maternity and paternity pay
  • Staff discount platform & Cycle to Work scheme
  • Dedicated Service Awards for reaching key milestones
  • Selected discounted Sika products

The Skills:

  • Minimum 1 year experience in a 1st/2nd line Support Role
  • Problem solving mindset and able to think logically.
  • Knowledge of Active Directory, Group Policy, DNS and DHCP
  • Experience working with Microsoft Office applications.
  • Basic understanding of networking

The Future: 

The opportunity to progress within a global company across a variety of business areas.


Additional Information

What we need from you?

  • Excellent troubleshooting skills
  • Great customer service skills both over the phone and in person
  • Ability to prioritise workload.
  • Take full ownership of tickets
  • Ability to work both independently and part of a team to achieve team objectives.       
  • Ability to deliver work to set targets.                                      
  • Self-motivated - able to work unsupervised; uses own initiatives to ensure effective outcome the want to learn new skills.                                      
  • Full UK Driving Licence