Service Manager

4 weeks ago

Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

Job summary

A fantastic opportunity has arisen for an experienced manager to join the Surgery and Digestive Diseases Clinical Service Unit as a Service Manager. We are looking for a reliable individual who will work in partnership with the specialty leads/clinicians/senior administrative staff to ensure the delivery of safe, effective, and high quality patient care across multiple services.

The post holder will have significant experience working within a large complex organisation and delivering service improvement, change management and risk management.

This is a unique opportunity for a well-motivated individual to join an expanding busy unit to showcase and develop their skills.

The post holder will also provide management support to the Clinical Service Unit (CSU) triumvirate. He/she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.

Main duties of the job

The post holder will also work with CSU staff and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure that the CSU functions as an integral part of the Trust and that CSU and Trust-wide objectives are achieved simultaneously.

About us

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

We value people We are one team We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for more information about the role.

Person Specification

Experience

Essential

Previous experience at middle management level Experience in the management of multi-professional teams underpinned by formal management training Demonstrable experience of operational management in a multi- professional environment People management experience including appraisal and objective setting, recruitment and retention, disciplinary and performance management processes Budgetary management experience and familiarity with cost saving initiatives Understanding and experience of complex information analysis essential for informing business, finance and workforce decisions Previous experience in operational and strategic planning including options appraisal methodology, project/service development and change management

Desirable

Experience of working in a complex, externally regulated politically sensitive public sector organisation NHS management experience including ensuring administration processes support efficient patient pathways, governance assurance and understanding of AHP/Psychology services

Skills

Essential

Negotiation, influencing and diplomacy skills Effective leadership skills and a team player with the ability to work flexibly and across multiple sites in a diverse and highly demanding organisation The ability to work under pressure and take direction Ability to demonstrate a fair, honest and consistent approach The ability to self-manage and demonstrate resilience Change management skills including service reconfiguration Exceptional analytical skills, literacy and numeracy. Ability to analyse information, manipulate data and formulate reports utilising Excel and Business Objects Able to communicate technical information in a complex and sensitive Ability to interpret data and form plans for service development based on findings Able to demonstrate an approach to working in partnership with other services through effective communication and consultation skills Demonstrate the ability to manage clinical and business risks developing action plans to improve/maintain performance as necessary. Presentation skills using a variety of options and software packages

Knowledge

Essential

Knowledge of the working of the NHS and wider healthcare system Knowledge and practical understanding of financial and commissioning frameworks Knowledge of workforce and capacity planning and developing business cases In depth knowledge of waiting list management and effective data utilisation Knowledge and application of key policies and procedures to include constitutional targets; patient bookings, patient choice; health and safety for example Understanding of the NHS modernisation agenda Working knowledge of NHS Constitutional Targets

Qualifications

Essential

Educated to or working towards degree level or equivalent qualification or experience Evidence of continuing professional development Willingness to undertake training and development as identified through the PDP process

Desirable

Masters level qualification in a related field* Management qualification or post graduate diploma*

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