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Call Handler/Administrator

4 months ago

Newcastle upon Tyne, United Kingdom Saville Medical Group Full time

Job summary

To ensure that patientsare assisted courteously, efficiently and with empathy, and to support othermembers of the practice team. The Call Handler/Administrator will act as thefirst point of call for patients; receiving and directing them to the mostappropriate care and answering their enquiries. In addition to telephoneduties, they will also carry out administrative tasks to support the deliveryof an efficient service that Saville Medical Group provides to our patients.

*Please note this job is at our main site in the City Centre.*

The hours for this job are full time which will be:

Monday - 8-6pm

Tuesday - 10-6pm

Wednesday - 8-5pm

Thursday - 8-1pm

Friday -

Main duties of the job

This roleinvolves working in a busy call centre environment, you will be the first pointof contact for our patients.

Undertake avariety of administrative duties to support the smooth running of the practiceincluding eConsults, practice emails, prescription requests, scanning, filingand photocopying.

Input data intothe patients' healthcare records as necessary

Occasionalreception cover when required

About us

SAVILLE MEDICAL GROUP is a large and friendly Practice inthe centre of Newcastle with a branch surgery at Newbiggin Hall.

We care for approximately 42,000 patients with a highproportion of students in the City Centre and a more typical population in thebranch surgery. The workforce consists of 7 GP Partners, 18 Salaried GPs and anextensive Nursing team. In addition, we have a medicines management team including3 Clinical Pharmacists and over 40 skilled staff members.

We also offer an expanding wellbeing team of 9 staffmembers with experience in mental health, dementia, children's charities,homelessness, substance misuse, domestic abuse and any patient who struggles toengage with services and needs more support than GPs alone can provide.

Our Primary Care Network is led by one of our GP Partnersand Practice Manager enabling us to collaborate with numerous key partnersincluding the CCG, Newcastle Hospital Trust, LMC and our Federation. This helpsthe practice to remain highly proactive in integrating the latest healthcarepolicy and digital systems, which makes every day challenging and rewarding.

Job description

Job responsibilities

Please see the attached job description for more information on the job role of Call Handler/Administrator.

Person Specification

Qualifications

Desirable

GCSE grade A to C in English and Maths NVQ Level 2 or equivalent

Skills

Essential

Excellent telephone manner Good communication and organisation skills Experience of using own initiative/multi tasking Able to prioritise own workload Able to work as part of a team

Desirable

EMIS Web Experience Working knowledge of Microsoft Office

Experience

Desirable

Experience of working in a GP Practice/NHS setting