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Barnet CIT CICLO Admin

1 month ago

London Borough of Barnet, United Kingdom Whittington Hospital NHS Trust Full time

Job summary

The post holder will be responsible for the provision of high quality professional administrative and clerical support to the Barnet Children's Integrated Therapy (BCIT) Service. The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care and this role provides a means of improving the quality of that care for individual patients as well as providing comprehensive support to the BCIT Service. The post holder will facilitate good communication between the service, service users and other professionals. The post holder will provide a flexible administrative support service as required by workload demands and agree priorities in liaison with the Admin Manager

Main duties of the job

The post holder must have good data input and general keyboard/word processing skills.

Responsible for processing requests for information (telephone/written and internal/external) in a professional, polite and appropriate manner, ensuring that all messages are concisely relayed and actioned if required; make judgements about the urgency of such calls.

The post holder must have a flexible and responsive approach to the varying demands of the post.

To work in an efficient, effective and timely manner and be adaptable to change.

To follow agreed protocols and policies seeking advice where appropriate.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job description

Job responsibilities

To manage and prioritise workload daily and deal with the competing demands of the Barnet CITteam.

The post holder will be expected to carry out other duties commensurate with the grade as directed.

Signpost team members, children and parents/carers to relevant services, ensuring information is updated regularly.

Person Specification

Education / Qualification

Essential

Minimum of 5 GCSE's or equivalent including English and Mathematics

Desirable

A-Level/B-Tec or equivalent experience

Skills & Ability

Essential

Multi-tasking and able to work in a sometimes pressurized environment The ability to prioritise tasks effectively Experience in dealing with customer complaints and customer care

Knowledge & Experience

Essential

Knowledge of databases, spreadsheets, PAS, Excel or similar applications Experience of using a full range of IT/patient administration systems (Rio, System one) EMIS Knowledge of confidentiality and data protection principles

Desirable

One year's experience working in a similar role in a hospital/ community health care setting Knowledge of healthcare administrative systems and processes

Personal Qualities

Essential

Team player with collegial working style and willingness to share responsibility Flexible, responsive approach to work Able to deal very sensitively and non-confrontationally with colleagues, patient and relatives

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