Account Executive

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom Freshworks Full time
Job Description

In this individual contributor role as an Account Executive at Freshworks, you will play a leading role in the High Velocity Team (HVT) accelerating our company's revenue growth in the UK region. You will develop business opportunities at assigned named accounts. In this role you will advocate multiple Freshworks product-lines targeted mainly at enterprise clients. As a brand ambassador you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer oriented.

Working hand-in-hand with our marketing team and our business development representatives, you will be responsible for the acquisition of new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification. You will be partially responsible for helping your team of BDRs become successful. 

*Please note this role requires Tuesday - Thursday (3 days) ONSITE - either in office OR visiting clients. 

 Your Role and Responsibilities:

  • Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
  • Cultivate relationships with executive level decision-makers and strive to become a trusted advisor and a partner at your named accounts
  • Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
  • Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
  • Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals.
  • Provide regular reporting of pipeline and forecasting to the Sales Manager
  • Travel to customer locations and customer focused events regularly
  • Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

Qualifications

  • Minimum of 3 years SaaS sales experience in an outbound/field role.  Knowledge in the field of SaaS, CSM, CRM or ITSM is preferred
  • Expertise and experience working in acquiring new customers 
  • Experience managing the sales cycle from business champion to C-level
  • Consistent overachievement of sales goals in a large geographic territory selling a technical product
  • High degree of customer orientation, negotiation business terms in line-of-business, procurement teams and senior management
  • Experience managing and closing complex sales-cycles; being expert managing sales cycles with 60-90+ days or contract values of

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