E&T Parts Sales

2 months ago

Cannock, United Kingdom Finning Full time

Description

:

Major Job Functions:

Provide best-in-class service for a seamless transaction, ensuring delivery of an excellent customer experience that earns loyalty

Fully engage with customers on every call to ensure that we understand what the customer needs.

Identifying the right advisor to transfer each customer call to and ensuring a seamless handover of every call.

Ensure quotes are produced promptly and are followed up within 24 hours to maximise the opportunity.

To actively find opportunities to sell Finning parts and convert quotes into sales using relevant discounts and promotions

Process all orders efficiently and manage them from start to finish. Communicate directly with customers, keeping them informed at every step of the process. 

Be an advocate for our E-commerce platform to increase online sales. Be positive, focused and flexible, creating and maintaining a positive growth mindset environment

Benefits:
In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:

Enhanced maternity and paternity packages

Health Cash Plan

Family-friendly policies to support working parents

Support from a team of 40+ Mental Health first-aiders

Employee wellbeing solutions

The opportunity to support your charity of choice via Give As You Earn

Length of service or recognition awards.

Specific Skills:

Ability to develop end-to-end parts order processing skills

Customer service and relationship-building skills

Ability to handle volume calls in a professional, customer-focused manner

Influencing, upselling at every opportunity

Closure, ask for the sale

Excellent listening and communication skills are essential

Ability to record accurate data essential

Results Aware, driven with the ability to hold self-accountable to contributing to company targets

IT skills, Good ability with Microsoft packages and competent in the use of current Finning business systems (desirable)

Ability to navigate and update a CRM Sales System

Education & Experience:

Experience of working within a customer-facing environment

Educated to GCSE standard

Understanding/Interest in the Engineering and Power Industry is preferable.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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