Receptionist / Administration Assistant

2 weeks ago


Grays, United Kingdom Essex Partnership University NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen to recruit an Administration Assistant based on reception at Jubilee Day Unit, Thurrock Hospital two days a week, Wednesday and Thursday am to pm or 9 am to 5 pm.

We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.

The role is based on reception dealing with all patients, visitors and staff who attend Jubilee Day Unit. You will be responsible for all reception duties and ensuring administrative tasks are completed accurately and in a timely, efficient manner. You will also provide support to our clinical colleagues with administrative tasks. We will offer you support, supervision, training and the opportunity for personal will need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will involve face to face contact and telephone calls with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing.

Main duties of the job

You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff in a polite and efficient manner, receive and deal with telephone enquiries and respond appropriately to callers, including high risk and vulnerable patients and carers. You will also need to maintain strict confidentiality at all times. You will need to record accurate messages and follow them up in accordance with department guidelines. You will deal face to face with patients and families seeking further help/information and need to be aware of the needs of the patients. You will exchange confidential and/or sensitive information, where appropriate, between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that reassuring and empathetic skills are required at all times. You will provide administrative support to the clinical teams which will also include dealing with petty cash, ordering supplies and stationery.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

Season Ticket Loans NHS discounts for staff Excellent Training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job description

Job responsibilities

Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Please see the attached Job Description and Person Specification

Please note that our Job Description is generic and covers all of our admin posts throughout the Trust.

Person Specification

Education/Qualifications

Essential

Good standard of general education IT skills and experience of Microsoft packages

Knowledge

Essential

Methodical, organised approach to work

Skills/Experience

Essential

General administration experience

Desirable

Proven experience of working in an NHS clerical role

  • Grays, United Kingdom College Health Ltd Full time

    College Health Ltd is a leading Primary Care provider operating a network of GP Surgeries across Essex and Kent. We are known for providing high quality Primary Care service in Grays. The role of Receptionist / Administrator involves being the first port of call for our patients, dealing with queries as part of our professional and resilient frontline...


  • Grays, United Kingdom Safe Dig Utilities Full time

    **Responsibilities**: - Greet and welcome visitors, clients, and suppliers in a professional and friendly manner - Direct visitors to the appropriate person and office - Manage incoming telephone calls, redirecting to appropriate departments and taking messages when necessary - Order front office supplies and keep inventory of stock - Update calendars and...

  • Receptionist

    4 months ago


    Grays, United Kingdom Premier Inn Full time

    We're currently recruiting in our Thurrock East Premier Inn. Working 20 hours per week, paying up to £10.82 per hour. **Receptionist - Thurrock East Premier Inn -** Hotel** Come and be a Receptionist at Thurrock East Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to...


  • Grays, United Kingdom Lighthouse Personnel Ltd Full time

    _‘Recruiting for your future success’_ **Trainee Administration Assistant** **£18-22K |** Mon - Fri:8am-5pm | 20 days holiday + B/H | Performance Related Bonus | Parking | Training Administration | Excel/MS Office Our client is a transport and driver training consultancy, based in Grays who are passionate about client satisfaction. They recognise...

  • Bodyshop Receptionist

    3 months ago


    Grays, United Kingdom Just Recruitment Solutions Full time

    Bodyshop Receptionist needed - Grays based Main Dealership My client is looking for an experienced bodyshop receptionist within the automotive industry and as such you MUST have previous experience. They are looking for an outstanding individual with organisational and administrative skills along with good attention to detail. You will be required to...


  • Grays, United Kingdom Primary Care Careers Full time

    **About the Role**: Stifford Clays Medical Practice has an opportunity for a receptionist to join our team, on a part-time basis working 15 hours per week in the following, proposed shift pattern: Monday, Wednesday and Friday: 1.30pm - 6.30pm There is more to our receptionist roles than answering the phone and making appointments. In this essential...

  • Receptionist

    3 months ago


    Grays, United Kingdom Primary Care Careers Full time

    **About the Role**: Dell Medical Centre is looking for a dedicated receptionist to join our small, friendly team and work across both Grays and Stanford Le Hope surgeries. As we are a small (5,000 patients) training practice this is a varied and therefore interesting role which helps continuity of care and smooth running of the surgery. Duties will...


  • Grays, United Kingdom Intertek Full time

    Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customer’s operations and supply chains. An exciting opportunity has arisen within our West...


  • Grays, United Kingdom Riverside Veterinary Surgery Full time

    The ability to triage over the phone is very important and good communication skills are a must, as well as an ability to work under pressure in a fast paced environment. Duties will include answering the phone, booking appointments, greeting clients, taking payments, making up medications, keeping the reception area clean and tidy as well as some other...


  • Grays, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    An exciting opportunity has arisen to recruit a full time Administration Assistant on a 6 months fixed term contract based at Thurrock Community Hospital. We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative...


  • Grays, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    An exciting opportunity has arisen to recruit a permanent full time Administration Assistant based at Thurrock Community Hospital. We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible...


  • Grays, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    To operate as a centralised department providing a comprehensive administration service and functions within the Trusts Localities. The service will ensure the timely and accurate recording of all activity across services using Trust information systems. The service will require a team approach to ensure cover for absence across all services / locations....


  • Grays, Thurrock, United Kingdom Adecco Full time

    Administrative Support Opportunity Location: Grays, Essex Salary: £22,300 + Clear progression path and training along the way Full-time permanent, 37.5 hours per week, Mon-Fri We are seeking a detail-oriented and organized Administrative Assistant to join our client's team in Grays. As an Administrative Assistant, you will play a crucial role in the...


  • Grays, Thurrock, United Kingdom Adecco Full time

    Administrative Support Opportunity Location: Grays, Essex Salary: £22,300 + Clear progression path and training along the way Full-time permanent, 37.5 hours per week, Mon-Fri We are seeking a detail-oriented and organized Administrative Assistant to join our client's team in Grays. As an Administrative Assistant, you will play a crucial role in the...


  • Grays, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    PREVIOUS APPLICANTS NEED NOT APPLY - To work as a member of the Directorate’s Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested. - To operate as a centralised administration service providing a comprehensive administration...

  • Administrator

    3 months ago


    Grays, United Kingdom Puttshack Lakeside Full time

    **Administrator** We are looking for a fun, super-organised Administrator** **that will be a key player on our team. You will be responsible and accountable for administration of the business and reporting to the General Manager of any problems or issues regarding financial reconciliations, maintenance and systems issues. **Location**:Puttshack...


  • Grays, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    **Hours**: 17.5 hours per week 12 month fixed Term Contract The role is to provide administration and SystmOne support to the Thurrock Primary Care Mental Health Team. The post holder will be responsible for various administration duties including scanning, completing letters, discharge, booking appointments and arranging recalls. The Post Holder will...


  • Grays, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    The role is to provide administration and SystmOne support to the Thurrock Primary Care Mental Health Team. The post holder will be responsible for various administration duties including scanning, completing letters, discharge, booking appointments and arranging recalls. The Post Holder will support the Clinical Team providing administrative support and be...

  • Administrator

    3 months ago


    Grays, United Kingdom Inclusion Full time

    Assist in receiving visitors and making appointments where necessary. Inclusion Thurrock is a 08:30 20:00 hr service and staff are required to work evenings and late shift, currently one evening per week. Work flexibly as a team and support each other as needed. Required on an ad-hoc basis to lock up the office in accordance with the current lock up...

  • Administrator

    3 months ago


    Grays, United Kingdom Midlands Partnership University NHS Foundation Trust - Inclusion Services Full time

    If you are looking for an administrator role where you are valued, and want to be part of a team then this role is for you! Inclusion value the contribution and hard work of everyone, but especially that of our administration workforce. We recognise the importance of the job you do and we know that we can not function without you! In this role you will...