Customer Service Manager
Found in: Talent UK C2 - 2 weeks ago
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.
What you will be doing as a Duty Manager;
Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Edinburgh, Royal Mile As a customer service Manager, within Fraser Hospitality you will be assisting in the smooth running of all Customer facing departments.
Experience in Guest Relations would be advantageous as would an interest in what is trending in the local area around the property. Previous experience in hotels service apartments is preferred. If you are successful in your application you could be expected to progress to a Head of Department role looking after a single department and then onto a more senior HOD role within Fraser Hospitality group. You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.What we’re looking for:
You have proven experience in a similar role. Excellent attention to detail and time management skills. You are an enthusiastic individual with a passion for customer service. You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember. Excellent written and verbal communication in English Additional languages is desirable You would like to build upon your leadership and team management skills. You must be eligible to work in the UK The Day to Day: Leading by example is what you do, the day starts ensuring that you and the property are ready for the day ahead Checking in with the teams across the property to ensure any issues or potential concerns are addressed quickly and efficiently Jumping in the lobby to help with checkouts and luggage Attending the morning meeting and communicating important guest/resident arrivals and VIPs Answering emails to internal and external customers Conducting show rounds Escorting VIPs and guests around the property Supporting departments where needed Being the point of contact for all guest feedback Up selling facilities and services Helping convert leads Looking at ways to improve areas of the property Leading by example in everything you do Supporting arrivals and busy check-in-
Regional IT Service Manager
Found in: Talent UK 2 C2 - 3 weeks ago
Edinburgh, United Kingdom UK Civil Service Full timeJob summaryThe newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses,...
-
Customer Service
1 day ago
Edinburgh, United Kingdom Search Consultancy Full time**Customer Service - no experience necessary!** **Location -**Gyle, Edinburgh **Hours -**Monday to Friday 9-5pm **Pay -** £10.20 per hour **Start Date -**Monday 21st November (non-negotiable) Are you enthusiastic for a new career challenge? Our client is one of the largest water retailers in the UK providing a range of services to over 200,000...
-
Customer Service Advisor
4 days ago
Edinburgh, United Kingdom LinkPoint Resources Limited Full timeWe specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers.£30,000 + Private Medical + Pension + Income Protection + Great Flexible BenefitsCustomer...
-
Customer Service Advisor
1 day ago
Edinburgh, United Kingdom Search Consultancy Full time**Client Solutions Service Support** We're on the lookout for excellent, customer-obsessed and organised individuals to join our Client relations team. Our clients purpose is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Providing exceptional customer service...
-
Customer Service Advisor
Found in: Talent UK 2A C2 - 4 days ago
Edinburgh, United Kingdom LinkPoint Resources Limited Full timeWe specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers.£30,000 + Private Medical + Pension + Income Protection + Great Flexible BenefitsCustomer...
-
Customer Service Advisor
4 days ago
Edinburgh, United Kingdom Pertemps Network Group Full time**Job Description**: **Job Summary** This role is an interesting and varied customer service role working for an international service provider that offers work space solutions to meet any requirement ranging from sole traders to FTSE 100 companies and this service offering spans across the world - in this role you will be fundamental to ensuring these...
-
Customer Service
5 days ago
Edinburgh, United Kingdom Boost Promotions Full time**Job Title**:Customer Service Assistant **Location**: Edinburgh Are you enthusiastic and looking for an exciting opportunity to kickstart your career in sales? Boost Promotions is currently recruiting for a Customer Service Assistant to join our team in Edinburgh. No prior experience is required, just a positive attitude and a willingness to...
-
Customer Service Adviser
4 days ago
Edinburgh, United Kingdom Search Consultancy Full timeSalary - 23k to 24k We're on the lookout for excellent, customer-obsessed and organised individuals to join our Client relations team. Our clients purpose is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Providing exceptional customer service is a key element...
-
Customer Service Advisor
7 days ago
Edinburgh, United Kingdom Relay Group Ltd Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and concerns. **Responsibilities**: - Analyze customer inquiries and provide accurate and timely...
-
Customer Services Sales
5 days ago
Edinburgh, United Kingdom Jewson Builders Merchants Full time**Jewson Customer Service Advisor - Sales** Are you based in the **Edinburgh **area? If you're ready to take your customer service skills to the next level and join a team that's dedicated to providing great service, we want to hear from you! - **Hours**:_7.30am-5.00pm Monday to Friday and every other Saturday morning 8am-12pm and part time options...
-
Customer Service Assistant
4 days ago
Edinburgh, United Kingdom Pertemps Scotland Full time**Customer Service Assistants** We are keen to hear from individuals who are looking to start a career providing excellent customer services, ensuring the health and safety and well being of service users and of course keeping Scotland moving. - £22,586 per year - Starting ASAP - Based in Central Edinburgh - Waverley Station - 6 months temporary contract...
-
Customer Service Apprentice
1 day ago
Edinburgh, United Kingdom Blackwood Homes and Care Full timeCustomer Service Apprentice 53/23 Edinburgh Full Time, 35 Hours, Fixed Term for 1 Year Salary £19,838 **We're Seeking Passionate Individuals! Join our team!** Are you ready to embark on an exciting journey in the world of housing? Look no further! Blackwood is thrilled to offer you the opportunity to become a Customer Service Apprentice, where you can...
-
Customer Service Assistant
1 day ago
Edinburgh, United Kingdom Brook Street Full timeBrook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full / part time customer focused roles for a Public Sector client based in Edinburgh. we currently have a FT position available 9:00-5:30 Monday - Saturday, and may have a range of FT and PT contracts throughout the year. Contract: temporary - fixed term Duration: 6...
-
Customer Service Manager Fraser Suites
1 week ago
Edinburgh, United Kingdom Frasers Hospitality Full timeCustomer Service Manager / Duty Manager, Fraser Hospitality Competitive Salary with bonus scheme, 4 on 4 off pattern Old Town, Edinburgh Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across...
-
Customer Services Coach
4 days ago
Edinburgh, United Kingdom Diligenta Full time**Who are Diligenta?** Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded...
-
Customer Service Advisor
3 days ago
Edinburgh, United Kingdom Homes for Students Full timeCustomer Service Advisor Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional...
-
Customer Service Assistant
4 days ago
Edinburgh, United Kingdom Pertemps Scotland Full time**Customer Service Assistants** With significant investment in its operation throughout Scotland, our client has recently returned its highest satisfaction score from customers, possesses investors in diversity and has twice been accredited as a Top Employer. As an organisation that pridesitself on delivering excellent customer service, truly values its...
-
Customer Service Advisor
1 week ago
Edinburgh, United Kingdom AMS Full timeThis Role is within the a major main street bank - through AMS. This role is based in Edinburgh and as such all normal working days must be carried out in the office. **Working hours: Monday to Friday 9AM-5PM** **Salary £11.42 Hourly** **35 hours weekly** Join us as a Customer Service Advisor - This is an opportunity to make a positive impact to our...
-
Customer Service Administrator
4 days ago
Edinburgh, United Kingdom Lloyds Banking Group Full timeEnd Date Thursday 09 February 2023 Salary Range £19,292 - £19,330 Agile Working Options Flexible / Variable Hours Job Description Summary In Lloyds Banking Group we put our customers interests at the heart of everything we do. Working as part of our team you will provide a wide range of customer focused activities which support our customer facing...
-
Customer Service Advisor
5 days ago
Edinburgh, United Kingdom AMS Full timeThis Role is within the a major main street bank - through AMS. This role is based in Edinburgh and as such all normal working days must be carried out in the office. **Working hours: Monday to Friday 9AM-5PM** **Salary £11.42 Hourly** **35 hours weekly** Join us as a Customer Service Advisor - This is an opportunity to make a positive impact to our...