Operations Administrator and Receptionist

3 weeks ago

Twickenham, United Kingdom LGC Group Full time
Job Description

This is an ideal position for an experienced administrator who enjoys reception work and interacting with people, has good IT skills and is interested in seeing how research to improve NHS patient health and care is funded.

As an Operations Administrator and Receptionist in GMG’s Operations team you will: 

  • Be on reception at least 1 day per week (and in the office or working from home on other days) 
  • Support GMG’s running of new research funding competitions, including organising research funding committee meetings and attending weekly progress meetings to update others
  • Interact with a broad range of people at all levels of seniority, including colleagues, funding committee members, the research community and other key stakeholders
  • Support Operations team members and members of other teams, with whom you’ll be working closely

Key Responsibilities:

Work on reception (shared amongst the Operations Administration team)

  • Being responsible for running a professional and welcoming reception function at least 1 day per week, with some extra cover for lunch and leave 
  • Answering telephone calls, taking messages and forwarding them on to the appropriate person or team
  • Meeting and greeting visitors to the building and ensuring they comply with health, safety, security requirements 
  • Helping visitors with their onward travel, e.g. giving directions and booking taxis
  • Supporting meetings, e.g. making refreshments available when external visitors attend meetings and facilities colleagues are not onsite to organise them 
  • Managing post arriving into the building and preparing post for collection
  • Working closely with security and facilities staff 

Organise virtual and in-person meetings, in particular research funding committee meetings

  • Identifying suitable dates and venues, and communicating with external event managers
  • Organising Zoom, Google Meet and Microsoft Teams virtual meeting links
  • Booking rooms, AV equipment, refreshments, travel and accommodation for in-person meetings
  • Communicating with attendees including inviting and confirming attendance, and providing meeting-related information and documentation
  • Preparing meeting materials e.g. name plates, badges, signage 
  • Ensuring onsite meeting rooms are appropriately set up
  • Supporting in-person meetings on the day, including greeting and directing attendees to onsite meetings, and making refreshments and catering available

Carry out other administrative roles involved in running research funding programmes

  • Preparing and maintaining online documents, spreadsheets, mail merges and templates
  • Organising, creating and managing online folders and filing structures
  • Using the Research Management Database to find, check, export or update information 
  • Answering mailboxes and helplines
  • Communicating with key internal and external stakeholders, via emails, calendar invites and in meetings
  • Occasionally printing documents and organising posting and packaging

Other

  • General team administration as required, e.g. supporting recruitment and training activity, updating instructions, organising team rotas

Qualifications

Essential Experience and Technical Skills:

  • At least 12 months’ experience of working in an administrative and reception role
  • A minimum of 5 GCSEs (or equivalent) at grade C or above, including math's and English
  • Excellent interpersonal skills, including command of written and spoken English able to express information clearly and vary delivery to match the specific audience

Behaviours and Competencies Required

 

  • Commitment to excellent customer service, including in person and a professional telephone manner
  • Good attention to detail and accurate record keeping across multiple documents
  • Able to work independently and act on initiative, follow written instructions, keep colleagues updated with progress on tasks, identify opportunities and be proactive in putting forward solutions
  • A determination to get things done and strive for improvements
  • Good planning and organising, i.e. able to plan events and then carry them out effectively
  • Able to manage time effectively, including managing competing demands, prioritising tasks, adapting flexibly to changes, meeting all deadlines and remaining calm under pressure
  • Good team working, i.e. able to work confidently and effectively within groups
  • Good computing skills including Microsoft Office (Outlook, Word and Excel in particular) and/or Google suite (Gmail, Drive, Docs, Sheets and Calendar in particular), and an ability to learn new systems (e.g. we use a Research Management System, Asana, Envoy), databases and spreadsheets


Additional Information

ABOUT LGC
LGC is a leading, global life science tools company, providing grant management services as well as mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments.  

Salary & Benefits

  • £26,900 PA
  • Bonus - subject to company performance
  • 25 days annual leave, plus public holidays (UK)
  • Enhanced contributory pension scheme
  • Life Insurance
  • Benenden Healthcare
  • Season Ticket Loan
  • Laptop, IT equipment and remote IT support

NB: This is an office based, hybrid role, with an expectation for all employees to attend our offices in Twickenham, west London, usually worked as 1 day per week, and may increase, subject to team requirements. 

To Apply
If you are interested in working with us and feel you have the appropriate background and skills, please apply with your CV, with the cover letter attached in the same document, explaining what you feel you could bring to the company, outlining your suitability for the role.

EQUAL OPPORTUNITIES 
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

  • Operations Administrator and Receptionist

    6 months ago

    Twickenham, United Kingdom LGC Group Full time

    Company Description LGC’s Grant Management Group (GMG) manages a number of research funding programmes on behalf of government departments and other large national health bodies, to improve NHS patient health and care. **Job Description**: **Job purpose**: As an Operations Administrator and Receptionist in GMG’s Operations team you will: - Be on...

  • Receptionist

    6 months ago

    Twickenham, United Kingdom Shawstone Associates Full time

    Job Overview: **Responsibilities**: - Greet and welcome visitors in a professional and friendly manner - Answer phone calls and direct them to the appropriate person or department - Provide accurate information to callers and visitors regarding company services or products - Perform data entry tasks to update records and maintain databases - Handle incoming...

  • Receptionist

    6 months ago

    Twickenham, United Kingdom Shawstone Associates Full time

    Job Overview: **Responsibilities**: - Greet and welcome visitors in a professional and friendly manner - Answer phone calls and direct them to the appropriate person or department - Provide accurate information to callers and visitors regarding company services or products - Perform data entry tasks to update records and maintain databases - Handle incoming...

  • Medical Receptionist/administrator

    6 months ago

    Twickenham, United Kingdom The Green and Fir Road Surgeries Full time

    Working in a GP surgery greeting patients face to face and on the phone. Using EMIS software system to make appointments and answer any queries. Experience essential along with the ability to start at 8 or finish at 6 Monday to Friday. Otherwise flexible hours between the hours of 8-6. Immediate start. **Job Type**: Part-time **Salary**: £11.00-£12.00...

  • Receptionist/administrator

    5 months ago

    Twickenham, United Kingdom Emin Read Solicitors Full time

    4Emin Read is currently seeking a professional, energetic and friendly person to join our Reception/Admin team in Twickenham. Experience in a reception role would be advantageous but not essential as full training will be given. **Responsibilities**: - Receiving visitors at the front desk by greeting, welcoming, directing and announcing them...

  • Receptionist

    1 month ago

    Twickenham, United Kingdom CV-Library Full time

    Receptionist TW2 Health & Fitness Club, Twickenham Full Time and Part Time hours available £11.63 per hour We are recruiting for a Receptionist to take the lead in interacting with members and actively promote our philosophy of Quality, Care and Excellence in the service we provide. The Job Receptionists have a varied and interesting role. The...

  • Receptionist

    6 months ago

    Twickenham, United Kingdom Premier Inn Full time

    We're currently recruiting in our London Twickenham Stadium Premier Inn. Working 20 hours per week, paying up to £11.12 per hour. **Receptionist - London Twickenham Stadium Premier Inn*** Come and be a Receptionist at Premier Inn in Twickenham. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests....

  • Dental Receptionist

    5 months ago

    Twickenham, United Kingdom Qualified Staff Full time

    Are you an organized and friendly individual with excellent communication skills? We are currently seeking a dedicated Dental Receptionist. **Role Overview**: As a Dental Receptionist, you will be the first point of contact for patients visiting or contacting our practice. Your responsibilities will include managing appointments, greeting patients, handling...

  • Receptionist

    1 week ago

    Twickenham, United Kingdom Lex Leisure CIC Full time

    Receptionist | TW2 Health & Fitness ClubTwickenhamFull Time and Part Time hours available£11.63 per hour We are recruiting for a Receptionist to take the lead in interacting with members and actively promote our philosophy of Quality, Care and Excellence in the service we provide.The Job Receptionists have a varied and interesting role. The activities in a...

  • Veterinary Receptionist

    6 months ago

    Twickenham, United Kingdom DNA Vetcare Full time

    **About The Role**: - Cuddling pets. Yes, that's a must. Pets are everything to our amazing teams._ Are you looking for a new role in the Richmond area? The Vet in St Margarets is seeking an experienced Veterinary Receptionist join their elite and independent, owned by vets, West London Team. This is a one of a kind opportunity for a proactive and highly...

  • Operations Administrator

    5 months ago

    Twickenham, United Kingdom LGC Group Full time

    **Company Description** LGC’s Grant Management Group (GMG) manages a number of research funding programmes on behalf of government departments and other large national health bodies, to improve NHS patient health and care. **Job Description** Job purpose**: As an Operations Administrator in GMG’s Operations team you will: - Primarily support GMG’s...

  • Operations Administrator

    6 months ago

    Twickenham, United Kingdom LGC Group Full time

    Company Description LGC’s Grant Management Group (GMG) manages a number of research funding programmes on behalf of government departments and other large national health bodies, to improve NHS patient health and care. **Job Description**: **Job purpose**: As an Operations Administrator in GMG’s Operations team you will: - Primarily support GMG’s...

  • Receptionist

    5 months ago

    Twickenham, United Kingdom Staines Road Surgery Full time

    Receptionist required for single handed GP practice in Twickenham to work alongside small team. Additional hours required occasionally to cover annual leave and sickness. Part-time hours: 20 hours per week, with some additional when required Hours: Monday 08:15-18:30 (unpaid break 13:00-15:00) Tuesday 15:00-18:30 Wednesday 08:15-18:30 (unpaid break...

  • Receptionist

    6 months ago

    Twickenham, United Kingdom Staines Road Surgery Full time

    Receptionist required for single handed GP practice in Twickenham to work alongside small team. Additional hours required occasionally to cover annual leave and sickness. Part-time hours: 20 hours per week, with some additional when required Hours: Monday 08:15-18:30 (unpaid break 13:00-15:00) Tuesday 15:00-18:30 Wednesday 08:15-18:30 (unpaid break...

  • Bank Receptionist

    5 months ago

    Twickenham, United Kingdom Practice Plus Group Full time

    **About The Role**: Looking for a way to make the most of your communication, organisation and administration skills? As a ** Bank Receptionist** at our service, you’ll be a **main point of contact** and liaison patients coming into our various Primary Care Centres as well as staff members. You’ll be providing support in the smooth running of the...

  • Bank Receptionist

    6 months ago

    Twickenham, United Kingdom Practice Plus Group Full time

    **About The Role**: Looking for a way to make the most of your communication, organisation and administration skills? As a** Bank Receptionist** at our service, you’ll be a **main point of contact** and liaison patients coming into our various Primary Care Centres as well as staff members. You’ll be providing support in the smooth running of the centre...

  • Hotel Receptionist

    6 months ago

    Twickenham, United Kingdom J C Supply LTD Full time

    '''Job Summary''' We are seeking a highly motivated and customer-oriented individual to join our team as a Hotel Receptionist. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have a passion for hospitality and enjoy working in a...

  • Operations Adminstrator

    5 months ago

    Twickenham, United Kingdom LGC Group Full time

    Company Description LGC is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors to achieve excellence in investigative, diagnostic and measurement science. LGC’s Grant Management Group (GMG) are experts in managing research...

  • Club Support Assistant

    3 weeks ago

    Twickenham, United Kingdom 1Life Full time

    About the Role:We are seeking a highly skilled and enthusiastic Receptionist to join our team at TW2 Health & Fitness Club in Twickenham. As a Receptionist, you will be the first point of contact for our members and guests, providing a warm and welcoming experience.Key Responsibilities:Ensure all visitors receive a friendly, efficient serviceCreate a...

  • Music Administrator: Delivering Excellence in Operations and Events

    2 weeks ago

    Twickenham, United Kingdom RICHMOND MUSIC TRUST-1 Full time

    Richmond Music Trust, a leading provider of music education opportunities for children and young people, seeks an experienced Administrator to join their team on a maternity cover basis.This is an exciting opportunity to work within a successful organisation with this post suiting a hardworking and ambitious individual, perhaps a recent graduate.As the...