![Randox](https://media.trabajo.org/img/noimg.jpg)
Client Support Specialist
2 weeks ago
The Role:
• Respond to customer enquiries promptly via phone, email, or live-chat.
• Troubleshoot customer issues related to orders, account status and relevant concerns.
• Deliver exceptional customer service by addressing queries effectively.
• Provide essential support for clients whilst identifying potential sales opportunities.
• Assisting with sales by providing information about new and existing products.
• Processing payments
• Analyse customer queries and trends
• Performing assigned administrative duties.
• Collaborating with other team members and internal departments
The successful Applicant:
Essential:
• Excellent communication skills, both verbal and written.
• Good spoken and written English.
• Confidence in dealing with customers.
• Ability to work both as part of team and independently.
• Ability to meet deadlines and strict timeframes.
• A willingness to develop and maintain a high level of product knowledge.
Desirable:
• Previous experience in a similar role, however full training will be provided.
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