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Client Support Specialist
3 months ago
Randox Health is currently looking to recruit friendly, enthusiastic, and hardworking individuals to join our expanding Customer Support Team.
This role would suit a customer-focused individual responsible for identifying sales opportunities and ensuring client satisfaction. This individual will play a vital role in promoting Randox Health services and enhancing client relationships. If you are passionate about both sales and customer service, this role might be a perfect fit for you. We are particularly keen to hear from candidates with previous sales, customer service or contact centre experience and/or candidates that have an ambition and desire to progress within an expanding business.
The Role:
• Respond to customer enquiries promptly via phone, email, or live-chat.
• Troubleshoot customer issues related to orders, account status and relevant concerns.
• Deliver exceptional customer service by addressing queries effectively.
• Provide essential support for clients whilst identifying potential sales opportunities.
• Assisting with sales by providing information about new and existing products.
• Processing payments
• Analyse customer queries and trends
• Performing assigned administrative duties.
• Collaborating with other team members and internal departments.
The Successful Applicant:
Essential:
• Excellent communication skills, both verbal and written.
• Good spoken and written English.
• Confidence in dealing with customers.
• Ability to work both as part of team and independently.
• Ability to meet deadlines and strict timeframes.
• A willingness to develop and maintain a high level of product knowledge.
Desirable:
• Previous experience in a similar role, however full training will be provided.
About Randox Health:
For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.
At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.
Randox Health is an Equal Opportunities Employer.
