Receptionist

Job summary

Long Catlis Road Surgery are currently seeking an enthusiastic part time Receptionist to join our friendly and hardworking team.

Hours: 20 hours over 4 days as week. Hours may include 8am start or a 6pm finish

Successful candidates will need to have experience in working in GP Reception and be a team player with the ability to multi-task.

we are looking for a suitable candidate to start as soon as reasonably possible.

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the practice. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising local external agencies such as secondary care and community service providers. Experience working in a GP practice is essential to this role.

About us

Long Catlis RoadSurgery is a well established and busy practice with an increasing patient listof 11500 patients located in Parkwood, Rainham Kent.

The practiceconsists of 2 GP Partners and a Pharmacy Partner, ANP's, ACP's, a Physician Associate,Nurse Practitioner and a nursing team.

Our staff are friendly andhard-working and together we provide a high level of care to the localcommunity. We are a well organised, progressive, forward-thinking Partnership.We are part of the Medway Rainham Primary Care Network and share across ourpractices a wide range of additional roles including, Clinical Pharmacists,Social Prescribers, a Mental Health Practitioner, Physiotherapists andParamedics.

Job description

Job responsibilities

Job Description:

Receptionist GP surgery

Job Title: Receptionist.

Main Purpose of Job:

Receive, assist and directpatients in accessing the appropriate service or healthcare professional in acourteous, efficient and effective way. Provide general assistance to thePractice team and project a positive and friendly image to patients and othervisitors, either in person or via the telephone. To provide efficient, helpful,informative and supportive reception and administration services to patientsand members of the primary health care team.

Responsible to: Operations manager

Reception Duties:

1)Ensure an effective and efficient reception service isprovided to patients and any other visitors to the Practice.

2)Deal with all general enquiries, explain proceduresand make new and follow-up appointments.

3)Using your own judgment and communication skillsensure that patients with no prior appointment but who need urgent consultationare seen in a logical and non-disruptive manner.

4)Explain Practice arrangements and formal requirementsto new patients and those seeking temporary cover and ensure procedures arecompleted.

5)Receive and make telephone calls as required. Divertcalls and take messages, ensuring accuracy of detail and prompt appropriatedelivery.

6)Action repeat prescription requests and ensure thatthey are ready for collection by the patient within 48 hours, in line withPractice protocol.

7)Take action on clinicians requests for furtherinformation/patient contact information etc. (including computerised Practicenotes), ensuring completion of all associated paperwork.

8)Advise patients of relevant charges for private(non-General Medical Services) services, accept payment and issue receipts forsame.

9)Enter patient information on to the computer asrequired.

10)Prepare clinical rooms for surgeries, supplyprescription forms and record numbers in use and ensure adequate supplies ofconsumables (including bottles, couch rolls, test request forms etc.).

Premises:

1)Open up premises at the start of the day when first toarrive, make all necessary preparations to receive patients.

2)When last to leave at the end of the day, ensure that thebuilding is totally secured and internal lights are off

3)Ensure that all new patients are registered onto thecomputer system promptly and accurately.

4)Make and serve refreshments for meetings, ensure thekitchen is kept clean and tidy and air and tidy the waiting room in turn with otherstaff.

5)Covering colleagues holiday and sickness absence asrequired.

6)Process incoming and outgoing mail according toPractice protocols.

7)Record actions taken in patient records whereappropriate or in accordance with Practice protocols.

8)Complete other daily/ weekly and monthly core tasks tosupport the smooth running of the reception area.

9)Any other administration duties as necessitated by theneeds of the Practice.

Confidentiality:

Data protection is a toppriority for the Company. The Data Protection Act places obligations on thePractice to ensure that data is processed lawfully and stored according to itsstrict provisions. You are required to uphold the Companys data protectionpolicies when dealing with information about patients, carers, colleaguesand other healthcare workers. Our work isof highly confidential nature and information gained must not be communicatedto other persons except in the recognised course of duty. Unauthoriseddisclosure of confidential information will result in disciplinary action andmay lead to your dismissal.

Information relating to patients, carers, colleagues, other healthcareworkers or the business of the Practice may only be divulged to authorisedpersons in accordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and special category data.

Health & Safety:

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the Practice Health & Safety Policy, to include:

1)Using personal security systems within the workplaceaccording to Practice guidelines.

2)Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks.

3)Making effective use of training to update knowledgeand skills.

4)Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards

5)Reporting potential risks identified.

6)Act as Chaperone when requested by clinician and in accordancewith the Chaperone policy.

Equality & Diversity:

The post-holder will supportthe equality, diversity and rights of patients, carers and colleagues, toinclude:

1)Acting in a way that recognises the importance ofpeoples rights, interpreting them in a way that is consistent with thePractice policies and procedures, and current legislation.

2)Respecting the privacy, dignity, needs and beliefs ofpatients, carers and colleagues.

3)Behaving in a manner which is welcoming to theindividual, is non-judgmental and respects their circumstances, feelings,priorities and rights.

Personal/ProfessionalDevelopment:

The post-holder willparticipate in any training programme implemented by the Practice as part ofthis employment, such training to include:

1)Participation in an annual individual performancereview, including taking responsibility for maintaining a record of their ownpersonal and/or professional development.

2)Taking responsibility for their own development,learning and performance and demonstrating skills and activities to others whoare undertaking similar work.

Quality:

The post-holder will strive tomaintain quality within the Practice, and will:

1)Alert other team members to issues of quality andrisk.

2)Assess own performance and take accountability for ownactions, either directly or under supervision.

3)Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on ways to improveand enhance the teams performance.

4)Work effectively with individuals in other agencies tomeet customers needs.

5)Effectively manage own time, workload and resources.

Communication:

The post-holder shouldrecognise the importance of effective communication within the team and willstrive to:

1)Communicate effectively with other team members.

2)Communicate effectively with patients and carers.

3)Recognise peoples needs foralternative methods of communication and respond accordingly.

Contribution to theimplementation of service:

The post-holder will:

1)Apply Practice policies, standards and guidance.

2)Discuss with other members of the team how thepolicies, standards and guidelines will affect own work.

3)Participate in audit where appropriate.

The above list serves toillustrate the scope and responsibilities of the post and is not intended to bean exhaustive list of duties. You will be expected to perform different tasksas necessitated by the development of this role as the practice develops, andthe overall business objectives of the practice change.

Person Specification

Qualifications

Essential

English GCSE Level C or equivalent.

Experience

Essential

Experience of working in a public NHS reception environment. Experience of Microsoft Office software. Experience of dealing with the public and/or patients.

Desirable

Experience of computerised clinical system (EMIS Web, Docman, DXS, accuRx)

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