Community Receptionist

7 months ago

Rainham, United Kingdom NELFT North East London Foundation Trust Full time

**Aim of the role**: The expectation of this post holder will be to support their team, department and organisation to achieve the Trusts Values in their day to day work. These are the 5Ps: Putting people first Prioritising quality Being progressive, innovative and continually improveBeing professional and honest Promoting what is possible independence, opportunity and choice The post holder will achieve this by: The post holder will provide general administrative assistance to the staff teams within their clinic in order to ensure the smooth running of the clinic. This includes maintaining confidentiality, conducting basic stock checks and storing and maintaining medical/personal records.The post holder will consistently deliver a client-focused service which promotes good customer service and effective working relationships.The Community Receptionist is responsible for providing a reception service and will support the Community Reception Manager to monitor and report daily operational site management issues. The post holder will achieve this by providing effective front of house service and administrative support to the locality/department.

This will involve dealing with general queries from the public, either face to face, over the phone and include booking appointments. The Community Receptionist works as part of the team to ensure commissioned targets are met.The Community Receptionist will work with the team to maintain and monitor the standards for Fire, Health & Safety, Infection Control, security and waste management. The post holder will work in conjunction with the Community Reception Manager to ensure monthly audits are provided and issues addressed, this may require some collation of data for monitoring purposes.The Post Holder will be required to undertake various assignments as required to provide the team with essential and current information to support the Organisations and Teams objectives.The Post Holder will be required to cross site work to ensure service delivery.The post holder may be required to work on an extended hours rota shift pattern including Saturdays, dependent on the site. This will be between the hours of 8am 8pmKey Responsibilities: The Post Holder will be required to undertake various assignments as required to provide the team with essential and current information to support the Organisations and Teams objectives.To provide a seamless reception service ensuring all users of the building are assisted with their enquiries to a satisfactory resolution.

To raise and receipt orders for supplies via the electronic ordering system, ensuring stock levels are maintained. To ensure all shortfalls or incorrect deliveries are reported to the Community Reception Manager. To distribute incoming mail to GPs and other professionals within the clinic Day to day reporting of Estates/facility issues as per procedure. To monitor and report security issues during community reception operating hours.

To follow on-site security procedures including safe key security and highlight problems. To ensure statutory and mandatory training is undertaken as per Trust requirements. To act in a professional manner at all times. To work as part of a team, to attend meetings as required to promote good team working.

To be able to trouble shoot and act independently, escalating to the appropriate person when necessary. To work to organisations appraisal process and to evidence that you are achieving required level of performance. To ensure data is inputted within required time frames. To follow the NELFT records management protocol when sending and receiving records.

Ensuring records and correspondence are filed accurately in a timely fashion to highlight and record any problems or back log of work to Line Manager. To undertake various administrative tasks for services as per commissioned requirements such as school health clinics, BCG administration, Dental admin Childrens ophthalmic service, District Nurse referrals. To send if necessary, appointments for these services and record results where applicable and also maintain accurate systems for review. To attend training relevant to the post i.e., Fire Warden training or training as required in the KSF/PDR.

To undertake statutory and mandatory training as required at designated venues across the organisation. To follow the Organisations Health & Safety and Security procedures. To be competent in reporting incidents/near misses via Datix. To follow fire procedures ensuring fire evacuation is successfully carried out in an emergency and drill situation.

This role will assume the lead for Fire Evacuation and liaison with the Fire Brigade in the absence of the Community Reception Manager. To maintain confidentiality at all times in line with the Data Protection Act and Caldicott regulations and to comply with NEL FT policies and procedures. To undertake stock takes as required. Cover other teams/services, where necessary, which may require working o

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