Customer Service Agent

1 month ago


Rotherham, United Kingdom G4S Full time
Role Responsibility:

Customer Service Agent – New Year, New Career

Location: Office Based - G4S Contact Centre, Wath-upon-Dearne, Rotherham, S63 7ER.

Start Date: January 2025

Contract Type: Full-Time - Permanent

Hours: 37.5 hours per week Monday to Friday, between the hours of 7:45 am 7:45 pm

Salary: £22,369.34 per annum, plus bonus (up to £1,400 per annum performance related bonus)

About the Role

Kick-start 2025 with a fulfilling new role as a Customer Service Agent with G4S, working onsite at our dynamic office If you’re ready to make a difference every day, this role is for you. Supporting our client, you’ll handle inbound enquiries that are both challenging and rewarding. This is a fantastic opportunity for anyone looking to be part of a social and structured workplace with team spirit and career growth.

Why Join Us?

  • Vibrant Office Culture: Be part of a team-based environment that’s ideal for those who thrive on social interactions, teamwork, and in-person support.
  • Amenities and Perks: Our modern office includes breakout areas, social spaces, and free tea and coffee to keep you recharged throughout the day.
  • Structured Workday with Balance: Enjoy the routine of a set schedule in a structured, supportive office, where you can leave work behind at the end of the day.

Key Responsibilities

  • Answer a variety of inbound enquiries with professionalism, clarity, and accuracy.
  • Communicate effectively and liaise with customers, relative client departments and management.
  • Maintain a high level of empathy and patience, helping customers through challenging and sensitive conversations.
  • Keep accurate and timely records of all communication contacts with customers using our CRM systems.
  • Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.
The Ideal Candidate:

What We’re Looking For

  • Empathy and Patience: Essential qualities for understanding and assisting customers facing difficult situations.
  • Strong Communication Skills: Ability to listen actively and provide accurate and clear responses.
  • Supportive Nature: A natural inclination to help others and offer reassurance in moments of uncertainty.
  • Resilience and Reliability: Ability to remain calm and focused under pressure, handling high call volumes with professionalism.
  • Teamwork: Ability to work independently and as part of a supportive team.
  • IT Skills: Be IT literate, specifically experienced in using Google packages. Ability to maintain accurate customer records and document interactions using our CRM system.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

  • Progression, training and development catered to you
  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
  • Refer A Friend incentives - £500
  • Free Tea & Coffee
  • Free Onsite Parking
  • Charity Work
  • Company pension scheme with employer contributions
  • G4S Life Assurance Scheme
  • Subsidised healthcare plan
  • Charity work- Match-IT and Payroll Giving
  • Confidential Counselling Services
  • 24/7 support specialising in health and medical 



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