Senior Sales Associate-Machine A

4 weeks ago

London, United Kingdom Tomorrow Full time

Who we are

MACHINE-A is a luxury independent concept store for men and women with exceptional British and international contemporary fashion design as its focus. It is a showcase for London fashion's energy and optimism, selling only the most interesting and current collections from a blend of standout emerging and established brands.

 

Working as part of the sales team, you will:

  • Lead by example and provide excellent customer service by building relationships with clientele
  • Acquire and apply high standards of product knowledge and selling skills to maximise all sales opportunities
  • Create a luxurious experience for all clients by asking relevant questions to correctly establish needs and preferences before presenting products
  • Offer clients relevant advice regarding current collections, garment care etc., as well as guiding and assisting the client in making their decision as appropriate
  • Maintain an awareness of Company, Boutique and personal sales targets and performance, working towards all commercial objectives and goals set
  • Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale as well as ensuring good time management and sufficient Boutique cover at all times
  •   Assist store management and the stock manager with merchandising duties including daily replenishment and monthly stock check
  • Drive the store achieve sales and profit targets by actively contacting and proposing products to clients
  •   Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales

 

Main Responsibilities:

 

  • Staying informed about current and future deliveries and translating the relevant information to customers
  • Staying aware of which lines need to be strategically pushed in store
  • Understanding and demonstrating a high level of customer service by assessing and adapting to different client tastes and needs
  • Replenishing stock daily and maintaining high standards of visual merchandising in store according to the manager’s guidelines
  •  Assisting with maintaining excellent standards in the stockroom
  • Developing and maintaining a personal client book
  • Provide answers to questions relating to price, benefits, features, location, use of merchandise
  • Actively take part in all training events and meetings organized by the store
  • Supports existing team in delivering impeccable customer experience
  • Delivering a culture of hospitality in line with brand values at all times
  • Keep customers informed of current products, trends, and collections
  • Provide support by acting as a key holder in meeting the needs of the business in the store whenever required

 

Experience and Skills Required:

 

  • 4 years + retail experience preferably from a luxury retail environment
  • Having an existing Client List would be preferred
  • A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
  • Strong interpersonal and customer service skills
  • Strong and demonstrable commercial acumen
  • A proactive approach in tackling issues and an ability to identify and implement solutions
  • Ability to work independently and as part of a team
  • Excellent time management & organisational skills
  • Positive attitude – Shows resilience and initiative when needed
  • Attention to detail
  • Verifiable track record of your sales achievements

 MACHINE-A is an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sexual orientation, gender identity, nationality, or disability status.

 

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