ESR Workforce Administrator

2 weeks ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable  over   staying comfortable; Listening   over  always knowing best; and Succeeding together  over  achieving alone. 

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

This is an exciting opportunity for an experienced clinician ( AHP/nurse) seeking to gain exposure working in a general management role within the Community Children and Young People's Directorate.

For the duration of the secondment,, working alongside the AGM for 0-19 Public Health Services you will manage and lead on a portfolio of projects around, service redesign of clinical and administrative pathways, procurement, RiO, at an operational and strategic level.

There will be opportunities within the role to maintain a small clinical caseload.

Main duties of the job

To provide timely, efficient and effective operational management support for divisional service areas, assisting the lead clinicians and senior managers as required and ensuring that these services are responsive, innovative and provided to the highest possible clinical and performance standards.

To take forward agreed projects to improve patient pathway, service delivery and patient experience in agreed areas. To lead on ensuring that all performance/quality targets are achieved. To problem solve as appropriate, developing and implementing lasting solutions in conjunction with clinical and managerial colleagues. To be a key member of the divisional management team, taking full responsibility for actions and for keeping other team members fully informed at all times.

The post holder will manage a team of administrative staff. This may include supervisors, clinic staff, medical secretaries, receptionists, pathway coordinators, project leads and others.

To deputise for the General Manager when required.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream

Detailed job description and main responsibilities

See job description for details- brief overview below

To contribute to the production of the Division’s strategic and business plans, leading for identified specialities, as part of the annual planning cycle and on an ad-hoc basis as required. To work with the General Manager to produce accurate, high quality business cases for service developments, taking into account activity and income projections. To support the Trust’s performance management framework for the division and be accountable for performance in identified specialties against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required To help the clinical teams and service managers within identified specialities to resolve their operational issues on a day to day basis, should initial resolution not be possible. This will range from basic administration issues to more complex approaches requiring the support and agreement of large teams of people. Manage budgets for pathways and services within portfolio. To line manage a team of service managers staff within identified specialties, ensuring that all staff are managed in accordance with the Trust’s HR policies and procedures. This includes recruitment and selection, performance management, appraisal and personal development. To work with the divisional governance manager to monitor risk within specific services, investigate reds/SUIs and to support the overall risk management structure of the division. Maintain an updated awareness of areas of variance against contracted performance in identified specialties, analysing and explaining the reasons for variation where it occurs. To work with other departments and divisions to support the achievement of overall Trust objectives. To complete ad hoc tasks and projects at the request of the Divisional Director of Operations, General Manager and Clinical Directors

Person specification

Essential criteria

Masters degree in healthcare or management or demonstrable ability to work at Masters level Degree and/or equivalent senior management experience Evidence of continuous professional development Project management experience Professional registration with HCPC

Desirable criteria

AHP Qualification

Experience

Essential criteria

Operational management experience within the community or acute sector Proven track record of meeting significant national targets Knowledge and understanding of the modernisation agenda and the opportunities for redesigning services and the tools and techniques for achieving service change Significant experience of staff management, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issues Significant budget management experience, including reducing costs, monitoring and determining corrective action Evidence of report writing and presenting skills, to include business cases and formal presentations Developing and implementing strategic plans at service level to enable the attainment of Divisional objectives

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce. 

Please note, not all roles will meet the criteria for a skilled worker visa. 

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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