Dispensary Manager

Job summary

An excellent opportunity has arisen for a enthusiastic, qualified, experienced, Dispensary Manager with theability to work well under pressureto join ourfriendly practice team with4 GP partners and 7,800 post is for37 hours per week, but flexibility may be considered for the right candidate. There is a requirement to remain flexible to cover colleagues who may be sick or on holiday.

Main duties of the job

The dispensary manager will work alongside a teamwithin the practice. They will be an integral part of the practice team.

They will be responsible for ensuring the dispensary is well led and be responsible for the safe, accurate and efficient dispensing of medication to the entitled patient population, providing advice and support for both patients and colleagues.

In addition, the post holder will be required to manage the dispensary staff and support the multi-disciplinary team in line with the strategic objectives of the practice.

About us

This is a very busy practice with a supportive, committed team. The successful candidate will need to be able to manage a team, cope well under pressure, prioritise and think on their feet.

Benefits include NHS Pension Scheme, free on-site parking, Blue Light Card Discount Scheme Membership (on application).

Job description

Job responsibilities

The following are the core responsibilities of the Dispensary Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. To be responsible for planning and allocating work for all dispensary staff

b. To oversee all dispensing matters within the practice, checking colleagues dispensing as required

c. Dispensing medicines to the entitled population safely and accurately

d. To collect prescription charges from patients, cash up and balance monies received

e. To cross reference number and value of prescription charges against statements, ensuring accuracy

f. To effectively coordinate the requests for repeat prescriptions via email, online and over the counter

g. To ensure requests for repeat prescriptions are processed within a 72-hour timeframe

h. To manage the return of medicines from patients

i. To deal with uncollected medication in accordance with current policy

j. To effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure

k. To promote a safe and effective working environment, conforming to legislation, ensuring drugs are stored appropriately, within temperature parameters and securely

l. To effectively manage the cold chain process, ensuring all staff are aware of the requirement to accurately record temperatures and store items appropriately

m. To organise stock-takes in accordance with guidance

n. To process invoices for payment, liaising with the Deputy Practice Manager as required

o. To assist with QOF targets

p. Act as the practice point of contact for all medicines related matters, establishing positive working relationships

q. Overseeing the Dispensary teams annual leave, liaising with the Managing Partner where appropriate

r. Provide mentorship and guidance for trainee dispensary staff, apprentices and students

s. Line manage the dispensary staff in accordance with current practice policy

t. To be responsible for the effective line management, appraisal and development of dispensary staff

u. To take responsibility for developing their own clinical competence, leadership and reflective practice skills within the workplace

v. Being an expert in all aspects of the clinical system and be able to train other team members, in the best use of the system

w. Ensuring compliance with CQC regulations and standards

x. Producing data for DSQS

y. The overseeing of the endorsing and counting of all prescriptions

z. Ensuring the team action all of their tasks effectively

aa. Preparing overtime rotas and bringing them to the attention of the team

bb. Ensuring that returned medication is disposed of appropriately

cc. Ensuring controlled drugs are dispensed with in accordance with practice policy

dd. Ensuring that all returned controlled drugs are disposed of and recorded correctly

ee. Safe disposal of returned and / or out of date medicines

ff. The overseeing of the ordering of the Dispensary NHS stationary

gg. Review and update Dispensary SOPS

hh. The monitoring of drugs costs to ensure that we are purchasing at best price.

ii. Maintaining stock levels within the dispensary, liaising with the team to facilitate reordering

jj. Report to the Managing Partner any significant events relating to Dispensary

kk. Cross reference number and value of prescription charges against statements, ensuring accuracy

ll. Completing monthly returns following the relevant SOP

mm. Effectively manage stock levels within the dispensary, ensuring adequate levels are held, minimising wastage and expenditure

nn. Maintaining a clean and safe working environment at all times

oo. Maintain accurate records at all times, entering appropriate information

pp. Assisting in the training and development of dispensary staff

Secondary responsibilities

In addition to the primary responsibilities, the Dispensary Manager may be requested to:

a. Partake in audits as directed by the audit lead

b. Review the latest guidance, ensuring the dispensary conforms to NICE, CQC, etc. guidance

c. Support the Operations Lead with bulletins on a quarterly basis, for the Practice newsletter

Person Specification

Qualifications

Essential

Qualified Dispenser (NVQ Level 2) GCSE (or equivalent) English & Maths at Grade C (or equivalent) or above

Desirable

Managerial qualification to diploma level, or equivalent experience NVQ Level 3 in Pharmacy Services or equivalent

Experience

Essential

Experience of working in a dispensary Experience of managing dispensary services in primary care Experience of managing a team Broad knowledge of General Practice Good clinical system IT knowledge of EMIS

Desirable

Broad knowledge of General Practice

Skills

Essential

Excellent communication skills (written and oral) Strong IT skills competent in the use of Office and Outlook Clear, polite telephone manner Ability to promote best practice regarding all pharmaceutical matters Effective time management (Planning & Organising) Capable of managing payments (invoices, cash etc) Ability to work as a team member and autonomously Good interpersonal skills Ability to lead a team and demonstrate leadership qualities Ability to manage and develop staff (rotas, appraisals, etc.) Problem solving & analytical skills Ability to follow policy and procedure Ability to effectively manage stock, including ordering, rotation, disposal etc.

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