Administrator - Dietitians Department

5 days ago


Chichester, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Job summary

Band 3 Administrator - Dietitians Department, St Richard's Hospital, Chichester

20hrs per week

This post is part of the administration team within the Dietitians Department at St Richards Hospital, Chichester.

Main duties of the job

Alongside your colleagues, you will provide audio typing for the Dietitians clinic letters, arrange patients appointments, speak to patients over the phone and provide administrative support to the Dietitians Department.

You will be qualified toRSA 3 or equivalent, be skilled in audio and copy typing, have a good knowledge of office practice, have an excellent telephone manner, good verbal and written communication skills, a good command of English and the ability to develop effective working relationships and work as part of a team.

if you are interested in this post, we encourage you to contact us to discuss further

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programmefor staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex

Job description

Job responsibilities

Answer incoming telephone calls and enquiries into the department, in aprofessional, friendly, helpful and polite mannerCommunicate messages to the Dietitians and other colleagues in an accurate and timely manner using message recording systemsCheck the answer phone regularly and deal with enquiries or write up accurate messagesMake telephone calls to other departments, outside agencies and patients, as requestedLiaise with patients and families, Carers, Doctors, Nurses, Therapists,colleagues and other administration staff.

Person Specification

Qualifications

Essential

RSA 3 or experience to RSA equivalent GCSE or equivalent English language and Mathematics

Desirable

Qualification in using Microsoft Office Programmes

Knowledge, Training and Experience

Essential

Audio and Copy typing Knowledge of office practice and administrative processes Knowledge of Microsoft Office - Word and Excel Previous NHS experience

Desirable

Knowledge of drug names and medical terminology Knowledge of patient management systems such as Careflow

Communication and Relationship Skills

Essential

Good verbal and written communication skills Good command of English Ability to develop effective working relationships and work as part of a team Good telephone manner

Analytical and Judgmental

Essential

Able to accept fast changing priorities Ability to identify and analyse problems and offer solutions

Planning and Organisational

Essential

Ability to collate, organise and respond effectively to information Excellent organisational skills Works accurately

Physical Skills

Essential

Competent keyboard skills

Personal

Essential

Self-motivated, enthusiastic, a good team player

Desirable

Willingness to work occasional flexible hours

Equality, Diversity & Inclusion

Essential

Evidence of having championed diversity in previous roles (as appropriate to role) Evidence of having undertaken own development to improve understanding of equalities issues

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