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Sales and Booking Coordinator

2 months ago

London, United Kingdom Tasty Plc Head Office Full time

Temporary –
Contract until end of December

Based at our
head office in Fitzrovia (just off the Tottenham Court Road)

·      
Hours will
be up to 25 hours per week over 4/5 days (office hours between 9am-5.30pm)

·      
Full time or
more hours available from November

·      
Contract
until end of December

Who we are?

We opened the first restaurant in 2008 and we have gone from
strength to strength ever since. We believe in keeping it simple, focusing on
great food, exceptional service and spectacular sites, it seems to be working
as we have now grown to 37 restaurants comprising of both Wildwood restaurants
and dim t.

If you are an enthusiastic Bookings or Reservationist and share
our passion for not just sales and bookings but also guest experience, we need
to speak further. This is a Fixed-Term-Contract which will continue until the
end of December. Please only apply if you can commit to temporary work and are
available immediately.

What will
you be doing?

As a Sales
& Bookings Coordinator, you will manage Christmas bookings, assist the
sales team and coordinate with restaurant managers to ensure smooth operations.
You'll handle enquiries, promote additional packages and maintain records while
ensuring excellent customer service.

Key
Responsibilities:


  • Handle Customer Reservations: Take Christmas bookings through various
    channels including phone, email and online platforms.
  • Manage Bookings: Keep track of all Christmas
    reservations, ensuring bookings are accurately recorded, confirmed and
    communicated to the relevant departments.
  • Support Christmas Sales Team: Assist two Christmas Sales
    Representatives with the day-to-day tasks and provide backup during busy
    periods.
  • Manage Reservation Notifications: Keep guests informed of any changes to
    their reservations or requests, ensuring they are aware of key details.
  • Respond to Enquiries: Answer customer questions about
    availability, pricing, menus, and packages through email and phone calls.
  • Request Payments: Send deposit and payment requests to
    Christmas bookings via our reservation system.
  • Provide Menu Information: Share detailed information about
    Christmas menus, dietary options and special requests with customers.
  • Coordinate with Restaurant Managers: Work closely with restaurant management
    to ensure all booking details are communicated and there are no clashes,
    as well as to identify potential sales opportunities.
  • Upsell Packages: Promote additional services or upgrades
    such as drink packages, entertainment, or special offers to maximise
    sales.
  • Administration Duties: Maintain accurate records of bookings,
    follow up on any outstanding payments or confirmations and assist with
    general administrative tasks as needed.
  • Maintain Customer Satisfaction: Deliver exceptional customer service at
    every interaction, ensuring a smooth and enjoyable experience for all
    guests.

Key Skills
& Experience:


  • Previous experience in a customer
    service, reservations or sales role is desirable.
  • Excellent communication skills, both
    written and verbal.
  • Strong organisational skills with the
    ability to multitask and manage multiple bookings.
  • Ability to work effectively under
    pressure during peak holiday season.
  • A friendly, approachable manner with a
    passion for delivering great service.
  • Ability to work well within a team and
    collaborate with other departments.
  • Proficiency with Microsoft Office (Word,
    Excel, Outlook) and reservation software (training will be provided).

What We
Offer:


  • Competitive hourly rate
  • Full training and support
  • Opportunity to work in a fun, festive
    environment
  • Discounts on food and drink
  • A great stepping stone into the
    hospitality and events industry