Performance Manager

5 months ago

Ashford Common, United Kingdom Thames Water Full time

What you’ll be doing

as a Performance Manager Controlling and auditing site activity, ensuring the safety of the team, contractors and other third parties through the consistent application of company Health & Safety policy. Managing a team of Slow Sand Filter Operators and a Working Supervisor to perform effectively against internal and external targets. Delivering increasing levels of customer experience and optimising service delivery. Preparing reports and presentations for key stakeholders as required. Ensuring the team is in line with production plans and service agreements are met. Working with the Technical team to ensure assets are available and in sound working order. Managing budgets and costs to ensure you are meeting and exceeding tight financial targets while maintaining quality. Ensuring the continued operability of the Slow Sand Filter team’s mobile plant, by certifying effective maintenance, helping diagnose faults and working with the mobile plant maintenance contractors. You may be required to participate in an out-of-hours roster with the management team.

What you should bring to the role

We are looking for someone who has previous experience managing and supporting a team whilst coordinating team activity. The ideal candidate will be someone who can develop and encourage people within a team setting. Previous water experience would be beneficial as well as knowing the clean water process. But not essential. Previous industry experience would be beneficial, as would previous operation of a mobile plant. You will have good communication and interpersonal skills, alongside excellent organisational skills, a keen eye for detail and a demonstrable ability to manage workload under pressure. You will be confident in your ability to present key findings and liaise with managers of all levels. A strong background in process management with excellent skills in operations, engineering, finance, H&S, stakeholder engagement and customer focus is essential. Due to the nature of the role, a valid, UK driving licence is required.

What’s in it for you?

Competitive salary up to £43,500 per annum depending on skills and experience. Full training package provided. 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays) Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution. Personal Medical Assessments – Open to all once a year. Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

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