Outpatient Receptionist
3 months ago
Job summary
PREVIOUS APPLICANTS NEED NOT APPLY
An opportunity has arisen for a Full Time vacancy as an Outpatient Receptionist & Call Centre Clerk.
The successful candidates must be customer care focused, with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics and directing them efficiently to the correct department.
Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics.
The post holders will be given full training to enable them to work in different reception areas covered by the central team including a busy call centre.
The standard hours of work are between 08:00 - 18:00 Monday to Friday with a 1-hour lunch break.
Contract includes some weekend working.
Main duties of the job
To provide a professional front of house and telephone service.
To provide an efficient and high quality service in the busy call centre, reporting any issues to supervisor/team leader.
To receive and process paper reconciliation slips efficiently and quickly whilst helping to maintain National and local standards.
To input and update the Trust's PAS system, ensuring accurate patient computer records are maintained whilst achieving a high standard of data quality.
To arrange outpatient appointments in accordance with the agreed booking rules.
To keep up to date with organisational changes in order to provide a responsive and efficient service.
Maintain strict confidentiality at all times, relating to staff, patients and the Trusts operations.
About us
Supporting our vision and values
Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.
As members of staff we will always:
COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing
RESPECT - Valuing and appreciating everyone - listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
ENCOURAGEMENT- Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future
Job description
Job responsibilities
Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
Follow us on Facebook and on Twitter: @hrcrhft @WellbeingCRH @royalhospital
Person Specification
Qualifications
Essential
Education to GCSE standard (or equivalent)
Experience
Essential
Previous Telephone Experience Previous experience working with the general public Experience of accurate data input Proficient use of MS Office Experience of working in a team Previous Reception Experience
Desirable
Previous Call Centre Experience Use of the PAS System Previous experience in a Healthcare environment
Skills
Essential
Good Organisation Skills Ability to work under pressure Ability to prioritise own workload Ability to multitask effectively
Desirable
Problem solving skills Time management skills Demonstrate forward thinking-
Outpatient Receptionist
4 weeks ago
Chesterfield, Derbyshire, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as an Outpatient Receptionist & Call Centre Clerk. This is a fantastic opportunity to work in a busy and dynamic environment, providing exceptional service to patients and their families.Main ResponsibilitiesProvide a professional front-of-house and telephone...
-
Outpatient Receptionist
6 months ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeAn exciting opportunity has arisen within the Surgical Services Division for the position of an Outpatient receptionist / Admin for Pre-Assessment. This post is particularly attractive as it supports a wide range of administration duties, ranging from face to face reception cover to admin support. The post will be for 29.5 hours with the working times of...
-
Outpatient Receptionist
6 months ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timePREVIOUS APPLICANTS NEED NOT APPLY An opportunity has arisen for a Part Time 30 hours a week vacancy as an Outpatient Receptionist & Call Centre Clerk. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient...
-
Outpatient Receptionist
5 months ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timePREVIOUS APPLICANTS NEED NOT APPLY An opportunity has arisen for a Full Time Fixed Term 12 Month vacancy to cover Maternity Leave as an Outpatient Receptionist & Call Centre Clerk. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately...
-
Outpatient Receptionist
6 months ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timePREVIOUS APPLICANTS NEED NOT APPLY An opportunity has arisen for a Full time 37.5 hours a week vacancy as an Outpatient Receptionist & Call Centre Clerk. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient...
-
Outpatient Receptionist
1 day ago
Chesterfield, United Kingdom Chesterfield Royal Hospital Nhs Foundation Trust Full timeJob summary PREVIOUS APPLICANTS NEED NOT APPLYAn opportunity has arisen for a Part Time vacancy 20hours a week, as an Outpatient Receptionist & Call Centre Clerk.The successful candidates must be customer care focused, with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics and directing them efficiently to...
-
Ante Natal Receptionist
6 months ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeWe have a great opportunity for a permanent part time Receptionist in Antenatal Clinic within the Maternity & Gynaecology Care Unit, Family Care Division. The working hours are Monday to Friday 2pm - 5pm. The Receptionists/ Admin Assistants provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that...
-
Receptionist
6 months ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeAn exciting opportunity has arisen within the Maternity & Gynaecology Care Unit, Integrated Care Division for a Receptionist / Admin Assistant. The hours of cover are Saturday & Sunday 12pm - 4pm The posts are to provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that patients and visitors receive a...
-
Relief Receptionist
6 months ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeA exciting vacancy has arisen within the Maternity & Gynaecology Care Unit, Integrated Care Division for a Relief Receptionist, working Monday - Friday 37.5 hours per week, 8.30am - 5pm. The Receptionists provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that patients and visitors receive a...
-
Relief Receptionist
6 months ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeA exciting vacancy has arisen within the Maternity & Gynaecology Care Unit, Integrated Care Division for a Relief Receptionist, working Monday - Friday 37.5 hrs per week. The Receptionists provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that patients and visitors receive a friendly, customer...
-
Ed Receptionist
6 months ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeWe are looking to appoint 3 highly organised and motivated receptionist to work in our busy Emergency Department to provide a flexible and efficient 24 hour comprehensive reception service within the Emergency Department. It is an ever changing environment which runs 7 days a week, 365 days of the year & you will be required to promote the smooth running of...
-
Ed Receptionist
6 months ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeWe are looking to appoint a highly organised and motivated receptionist to work in our busy Emergency Department to provide a flexible and efficient 24 hour comprehensive reception service within the Emergency Department. It is an ever changing environment which runs 7 days a week, 365 days of the year & you will be required to promote the smooth running of...
-
Reception and Call Centre Support Specialist
4 weeks ago
Chesterfield, Derbyshire, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeJob Summary: An opportunity has arisen for a Full Time vacancy as an Outpatient Receptionist & Call Centre Clerk at Chesterfield Royal Hospital NHS Foundation Trust.About the Role: The successful candidate will be customer care focused, with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics and directing them...
