Current jobs related to Assistant Visitor Experience Manager - London - Somerset House Trust

  • Visitor Experience Officer

    2 weeks ago

    London, Greater London, United Kingdom Part-time Visitor Experience Officer Full time

    Part-time Visitor Experience OfficerJob Summary: We are seeking a skilled Visitor Experience Officer to lead a team of volunteers and work closely with the offsite membership team to ensure a high-quality visitor experience at Ham Wall.Key Responsibilities:Lead a team of volunteers to ensure the effective, efficient, and safe running of the Welcome Area Info...

  • Visitor Experience Officer

    2 weeks ago

    London, Greater London, United Kingdom Part-time Visitor Experience Officer Full time

    Part-time Visitor Experience OfficerJob Summary: We are seeking a skilled Visitor Experience Officer to lead a team of volunteers and work closely with the offsite membership team to ensure a high-quality visitor experience at Ham Wall.Key Responsibilities:Lead a team of volunteers to ensure the effective, efficient, and safe running of the Welcome Area Info...

  • Visitor Experience Host

    4 months ago

    London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the team We are all about creating an exciting Adventure Golf experience the whole family can enjoy and are looking for charismatic and energetic Front of House Hosts to engage with our visitors and really bring our Adventure Golfing expedition to life! Engaging with our visitors to...

  • Visitor Experience Host

    4 months ago

    London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the team at: Jurassic Island Adventure Golf Harrow. An educational Adventure Golf journey, where Jurassic giants prowl amongst jungle vegetation and 18-hole’s of jaw-dropping Adventure Golf action. We are all about creating an exciting Adventure Golf experience the whole family can...

  • Visitor Experience Assistant

    5 months ago

    London, United Kingdom Step Ahead Full time

    **Job Title: Visitor Experience Assistant** **Location: Central London** **Salary: £12.62ph** **Job and Client overview** Step Ahead are looking for flexible and professional staff with excellent interpersonal skills to join our agency, specifically to work alongside our client, a prominent central London museum. Our client’s museum collections,...

  • Visitor Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom Tate Full time

    Visitor Experience ManagerTate's mission is to be a global art museum that inspires and engages its visitors. As a Visitor Experience Manager, you will play a key role in ensuring that every aspect of the visitor experience is exceptional.You will work closely with our front of house teams to understand the needs and expectations of our visitors, and develop...

  • Visitor Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom Tate Full time

    Visitor Experience ManagerTate's mission is to be a global art museum that inspires and engages its visitors. As a Visitor Experience Manager, you will play a key role in ensuring that every aspect of the visitor experience is exceptional.You will work closely with our front of house teams to understand the needs and expectations of our visitors, and develop...

  • Visitor Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Tate Full time

    Visitor Experience ManagerTate's mission is to deliver exceptional visitor experiences in our world-class galleries, welcoming over 6 million visitors annually.As a key member of our cross-site management team, you will be responsible for the day-to-day management of our galleries, ensuring a seamless and safe experience for all visitors.You will lead a team...

  • Visitor Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Tate Full time

    Visitor Experience ManagerTate's mission is to deliver exceptional visitor experiences in our world-class galleries, welcoming over 6 million visitors annually.As a key member of our cross-site management team, you will be responsible for the day-to-day management of our galleries, ensuring a seamless and safe experience for all visitors.You will lead a team...

  • Visitor Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom Tate Full time

    Visitor Experience ManagerTate's mission is to be a global art museum that inspires and engages its visitors. As a Visitor Experience Manager, you will play a key role in ensuring that every aspect of the visitor experience is exceptional.You will work closely with our front of house teams to understand the needs and expectations of our visitors. With your...

  • Visitor Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom Tate Full time

    Visitor Experience ManagerTate's mission is to be a global art museum that inspires and engages its visitors. As a Visitor Experience Manager, you will play a key role in ensuring that every aspect of the visitor experience is exceptional.You will work closely with our front of house teams to understand the needs and expectations of our visitors. With your...

  • Visitor Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Tate Museum Full time

    About the RoleWe are seeking a highly skilled and experienced Visitor Engagement and Operations Manager to join our team at Tate Museum. As an ambassador for Tate, you will be responsible for ensuring that every aspect of the visitor experience is taken into account.Key ResponsibilitiesManage and motivate a team of Visitor Experience Assistants to deliver...

  • Visitor Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Tate Museum Full time

    About the RoleWe are seeking a highly skilled and experienced Visitor Engagement and Operations Manager to join our team at Tate Museum. As an ambassador for Tate, you will be responsible for ensuring that every aspect of the visitor experience is taken into account.Key ResponsibilitiesManage and motivate a team of Visitor Experience Assistants to deliver...

  • Visitor Experience Assistant

    5 months ago

    London, United Kingdom The Greenwich Foundation for the Old Royal Naval College Full time

    **JOB DESCRIPTION** **Main Purpose**: To deliver admissions, retail, and visitor experience services to the highest possible standard. Delivering exceptional experiences as an extraordinary cultural destination is at the heart of everything we do at the Old Royal Naval College. The Visitor Experience and Retail Team is often the first contact people have...

  • Visitor Experience Manager

    2 weeks ago

    London, Greater London, United Kingdom Royal Botanic Gardens Kew Full time

    Job SummaryWe are seeking a highly motivated and proactive individual to join our team as a Visitor Experience Duty Manager at Wakehurst, Kew's Wild Botanic Garden in Sussex. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of the site, delivering exceptional visitor experiences, and maintaining the...

  • Visitor Experience Assistant

    4 months ago

    London, United Kingdom Greenwich Foundation for the Old Royal Naval College Full time

    **Role Purpose**: At the Old Royal Naval College, exceptional visitor experiences are at the heart of everything we do. The Visitor Experience Team is the first point of contact for welcoming visitors onsite and ensuring a positive experience onsite. The role is vital to achieving our admissions, retail, and visitor experience targets and as such demand’s...

  • Visitor Experience Assistant

    4 months ago

    London, United Kingdom Greenwich Foundation for the Old Royal Naval College Full time

    **Role Purpose**: At the Old Royal Naval College, exceptional visitor experiences are at the heart of everything we do. The Visitor Experience Team is the first point of contact for welcoming visitors onsite and ensuring a positive experience onsite. The role is vital to achieving our admissions, retail, and visitor experience targets and as such demand’s...

  • Assistant Director of Visitor Experience

    2 months ago

    London, Greater London, United Kingdom Somerset House Full time

    Job DescriptionJob Title: Assistant Director InclusionDepartment: Visitor ExperienceReports to: Visitor Experience ManagerLocation: LondonJob Type: Permanent - Full TimeAbout the RoleWe are seeking an experienced professional to join our Visitor Experience team at Somerset House as an Assistant Director Inclusion. The successful candidate will be responsible...

  • Assistant Director of Visitor Experience

    2 months ago

    London, Greater London, United Kingdom Somerset House Full time

    Job DescriptionJob Title: Assistant Director InclusionDepartment: Visitor ExperienceReports to: Visitor Experience ManagerLocation: LondonJob Type: Permanent - Full TimeAbout the RoleWe are seeking an experienced professional to join our Visitor Experience team at Somerset House as an Assistant Director Inclusion. The successful candidate will be responsible...

  • Visitor Experience Supervisor

    5 months ago

    London, United Kingdom Somerset House Trust Full time

    **Description**: The Visitor Experience team works across the cultural programme at Somerset House, including commercial and live events, exhibitions, performances, talks and installations. We strive to provide a warm and friendly welcome for our visitors in a safe and secure environment. We are seeking a Visitor Experience Supervisor to join our Visitor...

Assistant Visitor Experience Manager

2 months ago

London, United Kingdom Somerset House Trust Full time
DescriptionWe are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.

We are seeking an Assistant Visitor Experience Manager to join our Visitor Experience Team at Somerset House. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.

The Visitor Experience team works across Somerset House's cultural programme, including commercial and live events, exhibitions, performances, talks, and installations. We strive to provide a warm and friendly welcome for our visitors in a safe and secure environment.  
What is the role of an Assistant Visitor Experience Manager at Somerset House Visitor Experience
  •  Ensure an excellent standard of visitor engagement, providing a friendly welcome and responsive visitor experience. 
  • Oversee the general daily operations of the site and programme on a day-to-day basis, including chairing meetings with key teams on site to ensure a positive and safe visitor experience daily.
  • Brief and manage the on the ground Visitor Experience Team and volunteers, monitoring service. 
  • Line management responsibilities of an allocation of VEAs. 
  • Manage our team of volunteers ensuring training, induction, retention and recruitment. 
  • Share your knowledge and enthusiasm about Somerset House and its programme with our visitors. 
  • Actively assist visitors with access requirements and promote an inclusive environment. 
  • Devise and deliver training and ensure on-going refresher training takes place with all Visitor Experience Assistants and volunteers including Tessitura (our ticketing/CRM system), customer service and role specific inductions.  
  • Ensure appropriate HR procedures are maintained, working alongside the Visitor Experience Managers and HR department to resolve any employee issues and complaints. 
  • Monitor and report back on volunteer performance to the Visitor Experience Managers or Senior Visitor Experience Manager. 
  • Provide excellent organisational and project management skills to successfully lead on certain projects, working with other departments across the Trust from planning, to delivery and feedback.
  • Monitor team rosters, performing regular checks to ensure any staffing or operational issues are resolved efficiently and sympathetically. 
  • Deal with customer complaints and feedback confidently and calmly, with a solution-based approach to challenges. 
  • Ensure all areas of the site are well presented and maintained. 
  • Liaise and work with onsite contractors including security, medics, catering and cleaning teams to ensure high standards are maintained throughout, dealing with any issues that may arise with the contractor/s and making recommendations for improvement of service. 
  • Undertake any other duties and responsibilities as requires in line with the obligations of the role. 
 Health & Safety 
  • Ensure that Somerset House is safe and secure for all our visitors, staff and residents, supporting evacuations as required. 
  • Conduct regular refresher evacuation sessions throughout the year to ensure the Visitor Experience Assistants are confident and able to evacuate safely. 
  • Support the Visitor Experience Managers to ensure all Health & Safety and licensing policies and procedures are adhered to. 
  • Ensure all security and Health and Safety incidents are dealt with promptly, and that incident reporting procedures are implemented, monitored and carried out. 

Skills, Knowledge and ExpertiseExperience:
  • Experience managing or supervising teams in a visitor experience or customer service environment.
  • Experience overseeing day-to-day operations for a public venue/site/event programme
  • Experience of staff rostering.
  • Demonstrable experience of project management, ensuring agreed activities are delivered timely and effectively.
  • Supported the delivery of training to large groups.
  • Experience with ticketing systems (Tessitura preferred), with good understanding of ticketing and event requirements and the ability to manage, assist and train Box Office and Admissions staff. 
Skills:
  • Evident leadership skills - able to motivate teams to achieve excellence and confidently driving performance.
  • Confidence in communicating with different teams and clients, setting clear and assertive direction where required.
  • Ability to manage and diffuse difficult situations with a calm and diplomatic approach.
  • Excellent problem-solving skills, with the ability to make quick, informed operational decisions.
  • Exemplary organisational and delegation skills, with the ability to manage multiple priorities, working both independently and collaboratively as part of a team.
  • A commitment and a passion for ensuring an outstanding visitor experience to a diverse audience.
  • An enthusiasm for Somerset House Trust and our programme. 
Please see the attached job description for further information.

BenefitsMental Health & Wellbeing- Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders 
Holiday- Enhanced annual leave – 25 days plus bank holidays (pro rata)- Birthday leave - additional day leave on or within a week of your birthday- Extra leave for a special event
Other Leave- Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay
Pension- 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme
Discounts, offers and free stuffThe list is endless and includes tickets to Somerset House events and even access to most exhibition launches.

Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
Our Commitment to Anti-Racism, Diversity and Inclusion:Somerset House is open to all and we value the unique skills of everyone.  Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. 

Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here.  We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. 

With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.

We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process. This reinforces our commitment to focusing on the skills and qualifications of all applications from the start.

Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.

The Trust reserves the right to close a job before its application deadline.

Please only apply if you have the right to work in the UK; the Trust cannot currently offer sponsorships.