Global Process Expert O2C

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom Delinian Full time

Job Advert

Key Responsibilities

Business Process Analysis, Reengineering & Documentation : Conduct thorough analysis of existing O2C processes, identifying bottlenecks, inefficiencies and areas for improvement. Collaborate with the commercial teams, delivery organisation and ERP team to gather data, feedback and insights about existing processes and be able to clearly map and document those processes (including highlighting control points and process exceptions). Ensure the voice of the customer is central. Propose and implement re-engineering strategies to streamline operations, standardise processes, reduce errors & costs and increase the speed of cash collection. O2C Optimisation : Act as a key liaison point between Commercial teams, Finance Operations and Technology for NetSuite ERP configurations and other systems involved in the O2C end to end process (including Salesforce, CVENT, Aventri, Snaplogic and Avalara). Collaborate with cross-functional teams to align O2C practices with overall business objectives (. working capital management). Work closely with IT teams to ensure optimisation of NetSuite and other systems to optimise O2C processes and to identify opportunities for technological enhancements. Develop and maintain global standards for O2C processes, ensuring consistency across regions and business units. Project Implementation : Play a key role in transformation projects aimed at improving the O2C process, including ensuring thorough testing of solutions before clearing for implementation. Maintain close liaison with the Change Management team, especially in relation to Change Impact and Business Readiness Assessments. Training and Support : Develop and deliver training materials for end-users on the optimised processes and NetSuite functionalities. Provide ongoing support and guidance to users to enhance their skills and ensure they can effectively utilise the systems. Data Analysis and Reporting : Utilise NetSuite and other related systems to create reports that provide actionable insights into the O2C process. Analyse data to identify trends, forecast future needs and support decision-making. Work with the operational hub to establish and agree KPIs for optimising performance (at both the micro and macro level). Control, Compliance and Best Practices : Ensure that all O2C processes and NetSuite configurations comply with relevant laws, regulations, and industry best practices. Feed into and use RACMs to ensure good practice and solid controls. Stay updated on new NetSuite features and O2C trends to continually improve business operations.

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