Team Administrator
2 months ago
Job summary
This is an exciting opportunity to join the Supported Accommodation Service within GHC, to offer secretarial support and day to day administration.
The Supported Accommodation Service currently contracts approximately 100 placements with private providers for individuals with a mental health diagnosis. The team work with inpatient wards and community teams to process referrals and manage placements.
We are seeking a motivated, self-directed individual, with excellent communication skills to join the team.
As the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners via both the phone and email.
You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.
In addition, you will work closely with other team members and landlords/providers to ensure the smooth functioning of the services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.
Main duties of the job
As the team administrator within the Supported Accommodation Service you will play a crucial role in the day to day operations of our team.
Your responsibilities will include managing calls that come into the service including providing information where appropriate and taking accurate messages, taking minutes at meetings and ensuring these are recorded accurately and distributed in a timely manner, supporting the team manager and deputy manager to produce quarterly reports for commissioners, manage the referrals into the team and keep a record of how these are processed through the service.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views ( It was great to see from the results that colleagues are saying that:
believe they are making a positive difference to patients/service users; would recommend the organisation as a place to work; agree that care of patients and service users is the organisations priority; would be happy with the standard of care for a friend or relativeOur results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job description
Job responsibilities
Job Purpose
To work closely within a multi-disciplinary team to provide administration support in accordance with the requirements of the service as led by the Team Manager/Deputy Manager
To project the professional image of the business through demonstrating excellent customer care in all activities
To adopt a constantly flexible approach to ensure that all individual and team objectives are completed efficiently and within given timescales
To maintain confidentiality at all times
Key ResponsibilitiesCommunicating effectively with a wide range of people including colleagues and members of the public, ensuring at all times that a professional approach is presented.
To use Microsoft Office packages to produce reports, spreadsheets, presentations, emails to a high quality standard.
To manage the referrals monitoring in line with the needs of commissioners and the team manager
Answering internal and external calls, mail and emails, transferring calls where necessary and taking messages ensuring these are actioned in a timely manner.
Effectively communicate with clients to include arranging and re-arranging appointments on behalf of team members as well as general enquiries from clinicians and clients.
Responding to enquiries in a professional and helpful manner.
Actively participating in team meetings and discussions with colleagues and manager to make constructive suggestions as to how services could be improved within own work area, and implementing such changes with guidance from line manager
To produce copy and/or audio or digital typing of correspondence, reports, presentations, and spreadsheets; ensuring all documents are accurate and produced to a high standard.
Actively support team meetings - co-ordinate, collate and ensure accurate and timely distribution of papers, as needed. Ensure that Minutes are accurate, well written and presented, and effectively distributed in a timely manner.
Efficiently use appropriate systems to collect, collate and report data and information in an accurate format (eg Microsoft Excel, Word, PowerPoint).
Produce, when requested, accurate data in line with the needs of quarterly reporting as required by commissioners.
Use an electronic booking system for room bookings as requested by the team across all trust sites.
To ensure that all communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.
To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, to propose changes to working practices to maximise efficient/effectiveness of role.
To maintain a well-managed filing system, both paper and electronic, to ensure ease of access and retrieval, in line with Trust protocols.
To fully utilise and extract data from clinical systems used for patient care.
Ensure all confidential paperwork is filed or shredded promptly and securely
Carrying out general administrative tasks for the department to agreed standards and timescales, photocopying, sending out correspondence and documents, etc
To be flexible in travelling / working between all Trusts sites, as and when required
To undertake any other administrative duties as and when required
To act in ways that support equality and value diversity. Treat everyone with whom you come into contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity
Work within guidance of the Trusts policies and procedures.
Person Specification
Qualifications
Essential
GCSE level grade C education or equivalent Good literacy and numeracy skills NVQ Level 2 in administration or equivalent experience
Desirable
NVQ Level 3 in administration or equivalent.
Experience
Essential
Proven experience of unsupervised administrative work in a busy office environment Experience of accurate Data Inputting and Retrieval Minute-taking
Desirable
Previous experience of working within mental health Experience in information analysis and provision of statistical reportsWe have other current jobs related to this field that you can find below
-
Team Administrator
1 month ago
Gloucester, United Kingdom gap trading Full time**Job Title**:Team Administrator **Location**:Gloucester, Gloucestershire **Pay**:£10.42 per hour **Contract**:Temporary - 12 months gap-personnel are currently recruiting for a temporary Receptionist, within the Clinical Programmes Team within Gloucestershire Integrated Care Board’s (ICB) Directorate of Transformation and Redesign. The role is...
-
Team Administrator
2 months ago
Gloucester, United Kingdom Gloucestershire County Council Full time**Team Administrator**: - Date: 20 Feb 2024- Job Location: GloucesterThis is a Gloucestershire County Council job. - Job Title: Team Administrator - Job Location: Shire Hall, Block 4, 3rd Floor and there is team collaboration in Edinburgh House on a Thursday. - Salary: £24,294 - £25,545 per annum (pro rata) - Hours per Week: 18.50 - Contract Type:...
-
Team Administrator
1 month ago
Gloucester, United Kingdom HR Star Full timeAre you a confident, detail-oriented, with a passion for organisation and efficiency? Do you thrive in dynamic environments where no two days are the same? Our growing HR Consultancy is seeking an exceptional Administrator to join our vibrant team!We're a nimble, fast-paced HR Consultancy dedicated to creating business success through engaged teams. We...
-
Team Administrator
2 months ago
Gloucester, United Kingdom Gloucestershire County Council Full time**Team Administrator**: - Date: 29 Apr 2024- Job Location: GloucesterThis is a Gloucestershire County Council job. - Job Title: Team Administrator - Job Location: Redwood House - Salary: £24,294 - £25,545 per annum - Hours per Week: 37.00 - Contract Type: Permanent - Closing Date: 29/05/2024 - Job Requisition Number: 9001 - This post is not open to job...
-
Team Administrator
1 month ago
Gloucester, United Kingdom Gloucestershire County Council Full time**Team Administrator**: - Date: 20 Jun 2024- Job Location: GloucesterThis is a Gloucestershire County Council job. - Job Title: Team Administrator - Job Location: Shire Hall - Salary: £24,294 - £25,545 per annum - Hours per Week: 37.00 - Contract Type: Permanent - Closing Date: 02/07/2024 - Job Requisition Number: 9341 - This post is not open to job...
-
People Team Administrator
2 months ago
Gloucester, United Kingdom Clarkson Evans Full time**People Team Administrator** Gloucester Full Time £24,000 **Details**: We are offering a fantastic opportunity for an Administrator with an interest in recruitment to join our People Team. If you are highly organised, have a friendly telephone manner and great attention to detail then we’d love to hear from you. Our supportive team will provide full...
-
Team Administrator
2 months ago
Gloucester, United Kingdom Gloucestershire County Council Full time**Team Administrator**: - Date: 17 Apr 2024- Job Location: GloucesterThis is a Gloucestershire County Council job. - Job Title: Team Administrator - Job Location: Shire Hall, Block 4, 4th Floor - Salary: £24,294 - £25,545 per annum (pro rata) - Hours per Week: 18.50 - Contract Type: Fixed Term - Duration: 6 months - Closing Date: 19/05/2024 - Job...
-
Team Administrator
2 weeks ago
Gloucester, United Kingdom Anderson Recruitment Ltd Remote Work Freelance Full timeOur successful client, who are one of Europe’s largest manufacturers in their industry are currently recruiting for Team Administrator to join them on a 12-month fixed term maternity cover contract. Future permanent opportunities could be available. This is a fantastic opportunity to join a close-knit office with a great friendly atmosphere. You will...
-
Team Administrator
1 month ago
Gloucester, UK, Gloucestershire, United Kingdom HR Star Full timeAre you a confident, detail-oriented, with a passion for organisation and efficiency? Do you thrive in dynamic environments where no two days are the same? Our growing HR Consultancy is seeking an exceptional Administrator to join our vibrant team!We're a nimble, fast-paced HR Consultancy dedicated to creating business success through engaged teams. We...
-
Apprentice Team Administrator for Podiatry
2 months ago
Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full timeApprenticeship Vacancy - 1 x Fixed Term contract opportunity for up to 19 months Are you looking to build a long-term career while making a difference to the community? Then look no further! If you are people person, adaptable & want to work hard in providing a successful service, then we want you to be part of our Cheltenham & Countywide Podiatry...
-
Administration Team Lead, Band 5
2 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeAdministration Team Lead, Band 5 (26.5 hours a week) Can be worked over 4 or 5 days We are pleased to offer an interesting and varied post leading the Administrative Team of the Clinical Health Psychology Department and supporting the Head of Psychology and management team at Gloucestershire Royal Hospital. This is an opportunity to enhance and develop...
-
Administration Team Lead, Band 5
2 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeDimensions - Responsible for leadership and management of administrative service provided to countywide Clinical Health Psychology Department. The department has approximately 25 staff delivering services in 12 different clinical services. - Line Management and supervision of administrative assistants. This includes taking a lead role in their training,...
-
Roster Team Administrator, Band 4
2 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeRoster Team Administrator, Band 4 (30 hours a week) Please see JD and Person Spec for full information and contact us if you have any further questions. The post holder will provide administration and systems support to the Roster Team and wider Trust and will report to the Operational Support Manager. Assist the Operational Support Manager in the...
-
People Team Administrator
1 month ago
Gloucester, United Kingdom I2I Recruitment Full timeI am delighted to be partnering one of my most successful and best clients based just on the outskirts of Cheltenham. As my client continues to grow they are now seeking support in their internal recruitment team. This will be a busy role with heaps of variety, so if this sounds appealing, please get in touch as soon as possible. - If you are highly...
-
Senior Administrative Assistant
3 months ago
Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full timeTo proactively manage/coordinate administrative tasks to ensure that accurate data is available to CYPS both for clinical purposes and reporting requirements. Respond to requests for information from patients, health professionals and other agencies following corporate standards. To proactively liaise with all stakeholders assuring the promotion,...
-
Team Administrator
2 months ago
Gloucester, United Kingdom Anderson Recruitment Ltd Full timeTeam Administrator – Marketing & Promotions Would you like to join a fun, friendly and dynamic team. Would you like to work for a company that looks after their people and ensures that they continue develop and learn to be the best they can be? If you're talented, passionate and hard-working, you could be the perfect fit! This is an exciting position...
-
Team Administrator Marketing
2 months ago
Gloucester, United Kingdom Anderson Recruitment Full timeTeam Administrator Marketing & PromotionsWould you like to join a fun, friendly and dynamic team. Would you like to work for a company that looks after their people and ensures that they continue to develop and learn to be the best they can be?If you're talented, passionate and hard-working, you could be the perfect fit!This is an exciting position for the...
-
Roster Team Administrator, Band 4
4 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timePlease see JD and Person Spec for full information. Below are a few of the key result areas: To become the system administrator for the Trust's Electronic Rostering system. To work closely with our operational service lines to effectively embed the system and processes across the Trust. To support team members by providing a comprehensive and effective...
-
Administrator - Blue Badge Team
2 months ago
Gloucester, United Kingdom Triumph Consultants Ltd Full time**What's involved with this role**: **Temporary Administrator - Blue Badge Team** **Job Ref: Gloucestershire 5247700** **Pay Rate: £11.98 per hour PAYE** **Hours per week: 37 Monday to Friday, normal working hours** **Role Length: This opening assignment is for 3 months** **City: Gloucester, Gloucestershire** **Basic DBS disclosure required for this...
-
Team Administrator Maxwell 136 suite
1 month ago
Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full timeJob summary We love what we do and we think you will, too! At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people's own homes and in a range of...
