Stop Smoking Administrator

2 months ago

Dudley, United Kingdom ABL Health Ltd Full time

Job summary

Solihull Healthy Lives Service

ABL Health will soon be launching a newStop Smoking service in Solihull, commissioned by Solihull Borough Council .This service seeks to work collaboratively with communities to deliver a StopSmoking service.

RolePurpose:

You will provide administrativesupport to the Solihull Service. You will work with the Service Lead and therest of the team to ensure the smooth running of the office and theadministration of the programs to meet targets and deadlines. Responsible for arange of administration, you will be based in our Solihull office.

Main duties of the job

You will provide a range of administration duties for the service,including patient and health professional letters, patient database updates,appointment bookings, telephone queries, and liaising with health professionalsand colleagues.

About us

ABL is an exciting fast-paced, growing community health organisation. Asan experienced, CQC registered, provider of community health services, we arepassionate about delivering evidence-based, innovative, effective, and relevanthealth care services in partnership with individuals, communities, andstakeholders.

We are a values-driven organisation, dedicated to reducing healthinequalities and improving peoples lives. We would love to hear from you ifyou would like the opportunity to work within a team of committed professionalsand you share our values of designing and delivering health services that are:

Job description

Job responsibilities

Your key responsibilities will be:

You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.

Ability and experience of working to own initiative in an administration role. Take incoming calls, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently. To work within a busy office as part of a team and to provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work. Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper. Manage and promptly handle incoming healthcare referrals, adhering to company timescales. Book appointments for clients and use appropriate calendar software. Record client data accurately on the appropriate service database. To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database. Be able to encourage and assess the client`s readiness for specific behaviour change Work with service leads to source new venues. Weekly monitoring of workload and service targets. General administration (record keeping, filing, etc.) Person Specification

Experience

Essential

Demonstrable experience in an administration role Experience of working in a team environment

Desirable

Experience in a health care setting Community health provider, GP Practice, Hospital

Skills & Knowledge

Essential

Experience with databases Excellent interpersonal skills Excellent communication skills including listening, verbal and written Excellent telephone manner Ability to work under high pressure and in a fast-paced environment Excellent organizational and time management skills Efficient problem-solving skills

Desirable

Experience of undertaking audits Understanding and evidence of adhering to information governance and data protection policies Experience with software packages in health care settings

Job Specific Requirements

Essential

Flexible to Cover Evenings and Weekends with time off to meet business needs

Qualifications

Essential

GCSE Level in Maths and English or equivalent NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience

Desirable

NVQ 3 level in a relevant subject

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