Front Desk Supervisor

1 month ago


Leicester, United Kingdom Stobart Full time
Job Description

As a Front Desk Supervisor you will monitor and control driver activity to ensure the plan is executed efficiently and consignments are tracking on time, escalating and reporting on issues as required, driver calls are handled effectively to minimise service disruption and operational delays & systems are updated to accurately reflect changes in driver activity and equipment detail.

Shift: 4 on 4 off, 18:00 - 6:00

Salary: £27,316 per annum

Key Duties of a Front Desk Supervisor Include:

  • Receive and action all calls from drivers via Driverline function, meeting the given KPI Targets for Driverline
  • Follow up on any enquiries from customer teams or team members, contacting drivers to obtain updates and recording information and updates in the system for reporting purposes
  • Pro-actively engage with drivers where required to promote teamwork and ensure successful execution of the Plan
  • Escalate to Planning any delay impacting driver shift time
  • Monitor consignments and escalate any potential service risks to the appropriate teams
  • Track and report on any Hypercare activity throughout the shift, escalating any At Risk consignments and ensuring that reporting is accurate
  • Deal with all non-conformance issues including cancellations, returns, shortages, damages or refusals, issuing out the relevant communication and ensuring the system is updated
  • Monitor trailer types within the PepsiCo network to ensure adequate resource, escalating where appropriate
  • Complete end of shift checks as required
  • Assist with Despatch, Debrief, Customer Service and GTS housekeeping as directed by on shift management
  • Assist in investigation of late / failed deliveries to provide root cause information to Contract Manager
  • Update required reports / spreadsheets daily

 

 


Qualifications

  • Excellent communication skills
  • Calm under pressure
  • Systems knowledge
  • Organised with good attention to detail


Additional Information

As part of our drive to make Stobart a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

  • Annual Leave – 20 Days inclusive of Bank Holidays
  • Pension - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer contribution.
  • Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
  • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition – We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards.
  • Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings
  • Fitness - Your wellbeing is important to us and being active is a great way to keep your body and your mind health. We have partnered with PureGym so you can save money on a no contract membership.

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam


  • Front Desk Supervisor

    2 weeks ago


    Leicester, United Kingdom Stobart Careers Full time

    Company DescriptionStobart(Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UKs best known brands across core consumer and retail sectorsAt Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued,...

  • Front Desk Supervisor

    7 months ago


    Leicester, United Kingdom Stobart Full time

    **Company Description** Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions...


  • Leicester, United Kingdom RBH Hospitality Management Full time

    RBH Hospitality Management is seeking an experienced Front Desk Management Expert to join our team at our Leicester hotel. Estimated salary: £30,000 - £35,000 per annum.About the JobWe are committed to providing excellent guest services and require a skilled professional to manage our front desk operations. As a Front Desk Management Expert, you will be...


  • Leicester, Leicester, United Kingdom CES Group - Clinical Employment Services Careers Full time

    **Clinical Receptionist Opportunity**CES Group - Clinical Employment Services Careers is seeking a Front Desk Associate to join our team of medical professionals in Leicestershire. This role involves providing front-line support to our patients and staff.The successful candidate will have excellent communication skills and be able to work effectively in a...


  • Leicester, United Kingdom AWD Recruitment Limited Full time

    Front Desk Duty Officer / Receptionist with excellent interpersonal, communication, customer service and administrative skills with the ability to multitask and prioritise is required for well-established charity based in Leicester, Leicestershire, East Midlands. **SALARY**: £11.44 per hour **LOCATION**: Leicester, Leicestershire, East Midlands **JOB...


  • Leicester, United Kingdom AWD Recruitment Limited Full time

    Receptionist / Front Desk Duty Officer with excellent interpersonal, communication, customer service and administrative skills with the ability to multitask and prioritise is required for well-established charity based in Leicester, Leicestershire, East Midlands. **SALARY**: £11.00 - £11.50 per hour **LOCATION**: Leicester, Leicestershire, East...


  • Leicester, Leicester, United Kingdom Criminal Law Firm Full time

    About the RoleWe are seeking an experienced Front Desk Receptionist/Legal Secretary to join our team. As a key member of our administrative staff, you will be responsible for providing high-quality support to our lawyers and clients.


  • Leicester, Leicester, United Kingdom Portman Dental Care Full time

    Job DescriptionWe are seeking a skilled and enthusiastic Dental Nurse to join our team at Portman Dental Care in Leicester. As a key member of our front desk team, you will be responsible for delivering exceptional patient care and ensuring the smooth operation of our practice.Your Key ResponsibilitiesPatient reception and administration dutiesAssisting...

  • Cleaning Supervisor

    6 months ago


    Leicester, United Kingdom CleanTec Services Full time

    Working cleaning Supervisor required for a Nottinghamshire school, 17.50 hours per week, £11.50 ph. DBS Required, Supervisory duties, picking up left overs from previous night, - toilets (including replenishment) sinks, mopping - office and classroom areas, - vacuuming, empty bins, damp wiping desks and other fixtures, dusting, spot glass cleaning some...


  • Leicester, United Kingdom Holiday Inn Leicester Full time

    **YOU** You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel. You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work,...


  • Leicester, Leicester, United Kingdom PortmanDentex Full time

    Job DetailsCLEARLYTM Orthodontics is seeking an exceptional Receptionist to join their friendly and professional team. As a Receptionist, you will be the first point of contact for patients and will be responsible for providing a warm and welcoming environment.This is an exciting opportunity to work in a well-established training practice that provides the...

  • Supervisor

    6 months ago


    Leicester, United Kingdom Afrikana Leicester Full time

    We’re looking for a Supervisor to join our Afrikana family.. **Afrikana** We believe in going that extra mile from the start to finish making sure you love **WORKING WITH US.** Everyone wants to grow and progress in their careers & there is always progression with us. We want you to develop into your next role with us. **What we offer** - Competitive...


  • Leicester, United Kingdom Clarence Recruitment Full time

    Cover Supervisor's Leicester City & Surrounding areas £120- £160 per day Required ASAP Immediate Interviews Clarence Recruitment is currently looking for General Cover Supervisors to work in Secondary schools across the Leicester area. Do you have any experience of working with children 11-16yrs and have a good knowledge of the National Curriculum? *...


  • Leicester, United Kingdom RBH Hospitality Management Full time

    Rooms Division Manager - Holiday Inn Express LeicesterJOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work...


  • Leicester, United Kingdom Clarence Recruitment Full time

    Cover Supervisor'sLeicester City & Surrounding areas£120- £160 per dayRequired ASAPImmediate InterviewsClarence Recruitment is currently looking for General Cover Supervisors to work in Secondary schools across the Leicester area.Do you have any experience of working with children 11-16yrs and have a good knowledge of the National Curriculum? * Are you...


  • Leicester, United Kingdom Marriott International, Inc Full time

    **Job Number** 24027392 **Job Category** Housekeeping & Laundry **Location** Leicester Marriott Hotel, Smith Way, Grove Park, Enderby, Leicester, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...


  • Leicester, United Kingdom CV-Library Full time

    Cover Supervisor's Leicester City & Surrounding areas £120- £160 per day Required ASAP Immediate Interviews Clarence Recruitment is currently looking for General Cover Supervisors to work in Secondary schools across the Leicester area. Do you have any experience of working with children 11-16yrs and have a good knowledge of the National...


  • Leicester, United Kingdom Marriott International, Inc Full time

    **Job Number** 24088210 **Job Category** Housekeeping & Laundry **Location** Leicester Marriott Hotel, Smith Way, Grove Park, Enderby, Leicester, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by...


  • Leicester, Leicester, United Kingdom Culina Group Full time

    Culina Group is a leading ambient transport and logistics business, providing services to many of the UK's best known brands across core consumer and retail sectors.Job DescriptionWe are seeking a highly motivated and organised Front Desk Coordinator to join our team. The successful candidate will be responsible for managing driver calls, escalating any...

  • Site Supervisor

    6 months ago


    Leicester Square, United Kingdom Uxbridge Employment Agency Full time

    Site Supervisor Permanent opportunity - £46,000 Leicester Square No overtime required and no Call-outs! Superb opportunity for an experienced Site Supervisor looking to move away from being on 'call out' shift and doing overtime. This permanent position is a Monday to Friday role, 8am - 5pm. This is a 1 person site where you will be the sole Supervisor...