Patient Pathway Coordinator
1 month ago
Job summary
The Patient Pathway Coordinator will lead on the tracking of pathways of patients, by working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.
Working hours: per week (part time hours would be considered)
Main duties of the job
Key duites include:
Monitor and review patient care and/or treatment progress using the Patient Tracking List. Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review). Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies Provide day-to-day supervision and oversight of duties for the department's administrators. Providing support for day-to-day queries from administrators. Responsible for collecting and updating patient information on the relevant databases in line with local policy,
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Education/ Qualifications
Essential
A Level or equivalent NVQ level 3 or equivalent experience
Skills/Abilities
Essential
Able to work as part of a team Able to confidently deal with the public and manage a range of patient calls Able to organise own workload & Able to work under pressure and in stressful situations Excellent verbal communication skills and telephone manner & Good written communication skills Computer literate with good keyboard skills
Desirable
Willingness to continue personal development and training
Experience
Essential
Experience of working with the public Experience of data collection and data entry Experience of working in administration/customer service Experience of working as part of a team Experience of improving performance Experience of supervising others
Desirable
Experience of using hospital administration electronic patient record systems Experience of Microsoft Packages (Excel Experience of working in a contact center Knowledge of eRS system
Knowledge
Essential
Knowledge/understanding of patient confidentiality Knowledge/understanding of the need for accurate data
Desirable
Awareness of good customer care standards
Other Requirements
Essential
Work flexibly as required Awareness of Equal Opportunities Committed to delivering patient-centred services Caring attitude Highly motivated Commitment to staff rotation Demonstrate an understanding of Trust values-
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