Night Auditor

3 days ago

Bristol, United Kingdom Klarent Hospitality Full time
Job Ref: AM13324Branch: Mercure Bristol Grand HotelLocation: Mercure Bristol Grand Hotel, BristolSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeShift pattern: 5 Nights over 7 NightsHours per week: 40Posted date: 20/09/2024Closing date: 03/11/2024

Would you like to work for a company that gives you:

  • £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
  • Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

  • Meals provided whilst on shift
  • Sales incentives and initiative rewards
  • Discounted / Free use of leisure facilities – “Hotel specific”
  • Free Car Parking – “Hotel specific”
  • Stays in our hotels at discounted prices or
  • Even free stays in our hotels as one of our rewards & recognition incentives,
  • Opportunities for your personal development within the Hotel Group Brand Portfolio
  • Fully funded apprenticeships – T&C’s apply
  • Annual Holidays entitlements inclusive of Bank Holidays
  • Opportunity to buy additional holiday entitlements
  • Pension enrolment

Does the below sound like you?

  • Passionate and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Previous experience in a customer-focused industry
  • Competent level of IT proficiency
  • Ambitious and hard working
  • Good communication and excellent grooming standards
  • Ability to work morning, afternoon/evening, and weekends
  • Deliver exceptional customer experiences all the time
  • Is the Night Auditor role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for an Night Auditor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

  • As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
  • Complete audits, as required in a timely matter
  • A Night Auditor contributes to the first impressions of our Guests
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out
  • Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
  • Ensure that the night porter checklist is complete
  • Always demonstrate a high level of customer service
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards

Mercure Bristol Grand Hotel is a historic Grade II listed building from 1856 with a stylish and distinctive new look. The hotel was refurbished in 2018 and the rejuvenated interior draws inspiration from the historic past and the modern and vibrant city’s art scene. The hotel design was inspired by local artists influencing the décor. The hotel now features around 500 pieces of commissioned street art. The result is a classy yet contemporary style for a unique guest experience. Mercure Bristol Grand Hotel offers a dedicated pool and sauna with jacuzzi facilities, as well as the bee-themed Keepers restaurant & bar for a memorable and comfort stay. Great atmosphere and traditional British cuisine with a menu that also features homegrown honey from a hive on the hotel’s roof await you.

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