Housekeeping Supervisor

2 months ago

Birmingham, United Kingdom The Grand Hotel, Birmingham Full time
The Grand Hotel Birmingham

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

Housekeeping Supervisor


We are looking for a Housekeeping Supervisor who will be an active and positive addition to our Grand Housekeeping Team. You will lead and motivate the team within the “heart of the house” by bringing your personality and flair to provide a warm and friendly environment to our colleagues and guests. The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again achieving Grand standards.

What you will do

• Motivate the team by leading from the front with confidence; being dynamic and positive at all times
• Aid management in directing and coordinating the activities of the housekeepers to ensure the team is efficient and runs smooth operations in order to produce excellent feedback and guest satisfaction
• Knowledgeable in PMS Systems – Opera, Microsoft office, Word, Excel
• Confidently delegate task assignments in preparation for the daily operation
• Deliver daily briefings.
• Take ownership of the department; including all relevant areas, stock rooms, service cupboards, Linen stock.
• Share regular constructive feedback to the team, including go-backs and hands on advice on “how to” achieve standards working more efficiently
• Conduct regular detailed standards tests with feedback always shared with the housekeeper tested
• Standard inspecting Supreme Housekeepers.
• Confidently and competently conduct coffee chats, return to work interviews, training matrix reviews
• Build a confident and communicative relationship with the FOH team
• Report maintenance issues promptly and correctly, escalating issues to your manager when appropriate
• Conduct property inspections to ensure that all areas are immaculate
• Monitoring chemicals supplies and stock levels to ensure the team have what they need, and using correctly
• Supervise the linen porters, making sure clean linen par stock levels are sufficient and no excessive soiled linen visible in guest areas
• To supervise all public spaces are clean, fresh, sparkling and Grand
• Responsible for all back of house staff areas, including housekeeping store areas, staff changing facilities, linen storage areas.
• Assist management in training, evaluating, motivating and coaching employees
• Be the link between management and team members; achieving true communication and team work
• Comply with, and champion, all health and safety regulations
• Be flexible to jump into any roll within the housekeeping team when needed
• Contribute to creating a warm and welcoming environment for our guests and colleagues

Ideal candidate

• Strong leadership skills, as demonstrated in a similar role in a housekeeping setting
• Be yourself
• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Team player
• Strong organisational and time management skills
• Strong communication skills
• Due to the nature of the work, the ideal candidate would be fully flexible in their availability to work any shift patterns through weekdays and weekends

 

Benefits:

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided

  • Housekeeping Supervisor

    7 months ago

    Birmingham, United Kingdom Bloc Hotel Operations Ltd - Birmingham - Housekeeping Full time

    **Housekeeping Supervisor** **About us** Working at Bloc is more than just “working at some hotel.” We’re proactive, purposeful people, staying positive to help everyone sleep well, and stay well, right here in our home - Bloc. **What’s in it for you** - Competitive salary - Guaranteed paid day off on your birthday - Enhanced holiday allowance...

  • Housekeeping Supervisor

    7 months ago

    Birmingham, United Kingdom Hilton Birmingham Metropole Full time

    Housekeeping supervisors are responsible for supervising personnel who conduct cleaning work. The housekeeping supervisors ensures that all staff members are properly trained and use the appropriate procedures to clean different areas of the room. In addition, the Housekeeping supervisors also schedules cleaning staff for specific time slots, ensuring that...

  • Housekeeping Supervisor

    6 months ago

    Birmingham, United Kingdom Hilton Birmingham Metropole Full time

    Housekeeping supervisors are responsible for supervising personnel who conduct cleaning work. The housekeeping supervisors ensures that all staff members are properly trained and use the appropriate procedures to clean different areas of the room. In addition, the Housekeeping supervisors also schedules cleaning staff for specific time slots, ensuring that...

  • Housekeeping Supervisor

    6 months ago

    Birmingham, United Kingdom Hilton Birmingham Metropole Full time

    Housekeeping supervisors are responsible for supervising personnel who conduct cleaning work. The housekeeping supervisors ensures that all staff members are properly trained and use the appropriate procedures to clean different areas of the room. In addition, the Housekeeping supervisors also schedules cleaning staff for specific time slots, ensuring that...

  • Housekeeping Supervisor

    6 months ago

    Birmingham, United Kingdom OCS Full time

    **Job Reference: IS/HF/16-04/1147** **Job Title: Housekeeping Supervisor** **Location: Site Based** **Site Address: 1 Brunswick Square, Birmingham** **Postcode: b1 2hw** **Pay Rate: £12.00** **Hours per week: Variable Shift Rota - 07:00 - 15:00, 09:00 - 17:00 - 20 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a...

  • Housekeeping Supervisor

    7 months ago

    Birmingham, United Kingdom Apart hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Aparthotel Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • Housekeeping Supervisor

    7 months ago

    Birmingham, United Kingdom Holiday Inn Express Birmingham South Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Holiday Inn Express have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • Domestic and Housekeeping Supervisor

    7 months ago

    Birmingham, United Kingdom Summerhill Services Limited Full time

    An opportunity has become available for a self motivated individual to work as part of the Domestic Team. **POSTS & HOURS**: Domestic and Housekeeping Supervisor **Based at**: Tamarind Centre **Hours**: 37.5 hrs **Salary**: £23502.95 - 25058.29 Disclosure This is a working Supervisor role and will be expected to cover housekeeping and domestic duties...

  • Housekeeping Supervisor

    6 months ago

    Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    **The Grand Hotel, Birmingham**: **Housekeeping Supervisor**: We are looking for a Housekeeping Supervisor who will be an active and positive addition to our Grand Housekeeping Team. You will lead and motivate the team within the “heart of the house” by bringing your personality and flair to provide a warm and friendly environment to our colleagues and...

  • Housekeeping Supervisor

    6 months ago

    Birmingham, United Kingdom Achieve Hospitality Full time

    We're seeking a Housekeeping Supervisor to join our clients fantastic Housekeeping Team, adding a dynamic and positive presence. You'll lead and inspire the team, with warmth and amiability for both colleagues and guests. Upholding the paramount guest journey, you'll consistently deliver exceptional experiences, maintaining exceptional...

  • Housekeeping Supervisor

    4 weeks ago

    Birmingham, United Kingdom Sanctuary Group Full time

     Housekeeping Supervisor The Beeches Residential Care Home, Frankley Beeches Road, Northfield, Birmingham £12.58 per hour 30 hours available   Why work for us? We spend so much time at work don’t we, so our ethos at Sanctuary Care is to enrich the lives of both our residents and staff. Let’s have some fun while we’re at work, support each...

  • Housekeeping Supervisor

    6 months ago

    Birmingham, United Kingdom WGC Full time

    Clayton Birmingham, Clayton Birmingham, Albert Street, Birmingham, B5 5JE **Rate**: £11.50 | Hours: Guaranteed Hours Each Week **Benefits**: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of...

  • Housekeeping Supervisor

    7 months ago

    Birmingham, United Kingdom WGC Full time

    Ibis Budget Birmingham Airport, Ambassador Road, Birmingham International Airport, Birmingham, B26 3QL **Rate**: £13.50 | Hours: Guaranteed Hours Each Week **Benefits**: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top...

  • Housekeeping Supervisor

    6 months ago

    Birmingham, United Kingdom WGC Full time

    Moxy Birmingham NEC, Moxy Birmingham Nec, Marston Green, Birmingham, B40 1NT **Rate**: £12 | Hours: Guaranteed Hours Each Week **Benefits**: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of...

  • Housekeeping Supervisor

    6 months ago

    Birmingham, United Kingdom WGC Full time

    Novotel Birmingham Airport, Birmingham Airport, Marston Green, Birmingham, B26 3QL **Rate**: £13.00 | Hours: Guaranteed Hours Each Week **Benefits**: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training...

  • Domestic and Housekeeping Supervisor

    8 months ago

    Birmingham, United Kingdom Summerhill Services Limited Full time

    Domestic and Housekeeping Operational Responsible for specified cleaning standards of the area allocated and to maintain quality-monitoring procedures, including inspection and completion of relevant forms. Responsible for the ordering, controlling and issuing of cleaning materials/equipment to domestic and housekeeping staff, and to monitor and maintain...

  • Domestic and Housekeeping Senior Supervisor

    6 months ago

    Birmingham, United Kingdom Summerhill Services Limited Full time

    An opportunity has become available for a self motivated individual to work as part of the Domestic Team. **POSTS & HOURS**: Domestic and Housekeeping Senior Supervisor(Community) **Based at**: Barberry Centre **Hours**: 37.5h **Salary**: £25,898.45 - 28,416.50 APPLICANTS MUST HAVE A FULL DRIVING LICENCE AND BE ABLE TO WORK ACROSS DIFFERENT...

  • Domestic and Housekeeping Senior Supervisor

    7 months ago

    Birmingham, United Kingdom Summerhill Services Limited Full time

    An opportunity has become available for a self motivated individual to work as part of the Domestic Team. **POSTS & HOURS**: Domestic and Housekeeping Senior Supervisor(Community) **Based at**: Barberry Centre **Hours**: 37.5h **Salary**: £25,898.45 - 28,416.50 PREVIOUS APPLICANTS NEED NOT APPLY APPLICANTS MUST HAVE A FULL DRIVING LICENCE AND BE ABLE...

  • Domestic and Housekeeping Senior Supervisor

    8 months ago

    Birmingham, United Kingdom Summerhill Services Limited Full time

    Principle Duties and Responsibilities Supervisory/Management. Responsible for the day-to-day co-ordination and monitoring of the domestic and housekeeping service provided, identifying changes in service provision with the Domestic and Housekeeping Manager. To assist in first line negotiations regarding variations to contract. Responsible for the maintenance...

  • Housekeeping Supervisor

    7 months ago

    Birmingham, United Kingdom WGC Full time

    Novotel Birmingham Airport, Birmingham Airport, Marston Green, Birmingham, B26 3QL Rate**:£14.37** | Hours**:Guaranteed Hours Each Week** Benefits**:Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training...