Domestic and Housekeeping Senior Supervisor

3 months ago

Birmingham, United Kingdom Summerhill Services Limited Full time

An opportunity has become available for a self motivated individual to work as part of the Domestic Team.

**POSTS & HOURS**:
Domestic and Housekeeping Senior Supervisor(Community)

**Based at**: Barberry Centre

**Hours**: 37.5h

**Salary**: £25,898.45 - 28,416.50

APPLICANTS MUST HAVE A FULL DRIVING LICENCE AND BE ABLE TO WORK ACROSS DIFFERENT SITES

Disclosure

To be responsible in the provision of and maintenance of a comprehensive Domestic and Housekeeping service in accordance with the specification for domestic services and to deputise for the Domestic Services Manager in his/her absence.

Manage staff effectively and ensure efficient working practices and standards are in place, ensuring adherence to standard operating procedures and assisting with development of.

Support the Domestic and Housekeeping Manager to effectively manage the staff to ensure national cleaning standards and local targets are met and exceeded.

At SSL, we work in partnership with Birmingham and Solihull Mental Health Foundation Trust (BSMHFT), to deliver facilities management, transport and other support services to over 50 sites across the West Midlands.
Our team keeps expanding and since our establishment, in 2012, we have grown rapidly though the acquisition of new sites and services.

At SSL we take pride in our focus to support and contribute to the Trust’s aim which is to help people get better and challenge the stigma associated with mental illness.
We are committed to continuous development of our practices and people and the provision of a fair and friendly work environment for everyone.

Sustainability - All staff are expected to support SSL in meeting our ‘Green’ objectives, being responsible and considerate with regards to all ‘resources’ used and acting to minimise waste (e.g., products purchased, miles travelled, or power used). SSL is mandated to meet national carbon net zero targets and is being performance managed towards that achievement. Every member of staff wishing to work for SSL is expected to contribute to a greener and more sustainable organisation.

Principle

**Responsibilities**:
Supervisory/Management.

Responsible for the day-to-day co-ordination and monitoring of the domestic and housekeeping service provided, identifying changes in service provision with the Domestic and Housekeeping Manager. To assist in first line negotiations regarding variations to contract.

Responsible for the maintenance of data records necessary for the provision of accurate statistical returns/reports e.g. sickness, annual leaves, vacancies etc.

Responsible for the delivery of staff annual development review’s that identifies their training needs and service delivery.

Responsible for carrying out regular management supervision with staff on a bi-monthly basis.

Responsibility to ensure that all staff attend meetings, training or refresher courses to ensure full compliancy of the Trust Statutory Mandatory Training Programme.

Responsible for ensuring an effective communication channel is maintained between the Domestic and Housekeeping Manager, Supervisors and Domestic and Housekeeping Teams.

Responsible for organising and undertaking staff induction/local orientation and on the job training as required and ensuring that Trust and local Policies/Procedures are adhered to.

Responsible for updating work schedules. To deploy and develop staff to maintain the service laid down in the specification.

To deal with frequent interruptions due to unexpected occurrences. Due to staff shortage and crisis on the ward area.

Responsible for carrying out quality monitoring audits utilising the FM First electronic auditing system and reviewing quality control systems with supervisors and completion of documentation in conjunction with the management, on a monthly basis.

Responsible for initial counselling of staff and reporting to line manager any matters that may require disciplinary action, ensuring accurate documentation is completed, recorded and filed for future reference. Liaising with the Facilities Administration Team to ensure follow up letters are processed.

Responsible for maintaining staff attendance/sickness records, monitoring attendance and initiating follow up action on excess levels of absence, ensuring documentation is completed and filed for future reference.

Overall responsibility for carrying out First Stage Sickness Absence reviews, liaising with the Domestic and Housekeeping Manager to update them of the current situation and ensuring all documentation is completed and up to date and filed for reference.

Operational

Responsible for dealing with all complaints quickly and efficiently ensuring all relevant documentation is completed. Bringing to the attention of the Domestic and

Housekeeping Manager any matters of a more serious nature that may affect the smooth running of the department.

Responsible for reporting any changes which may impact on services eg: Change of Occupancy or usage.

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